Top 359 It support specialist Jobs in Niles, Il

Technical Service Specialist
Midco International —Chicago, IL
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Custom Audio Tech Support
Abt —Glenview, IL
- From $24 an hour
- Weekends as needed
- Bilingual
- Computer literacy
- Office
- Disability insurance
- Health insurance
Quick Apply
IT Support Specialist
Tempus —Chicago, IL
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
- Health insurance
Helpdesk Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
IT End User Support Specialist
Wiss, Janney, Elstner Associates, Inc. —Northbrook, IL
- $28.65 - $42.98 an hour
- Overtime
- Computer science
- Computer Science
- 5 years
- Health savings account
- Health insurance
Entry Level IT Analyst
Common Goal Systems Inc. —Des Plaines, IL
- Customer service
- Bachelor of Science
- Office
IT Assistant / Help Desk (Entry Level)
ACTS Aviation Security —Des Plaines, IL
- $55,000 a year
- Research
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Helpdesk Analyst
siffron —Des Plaines, IL
- $50,423 - $64,000 a year
- Full-time
- Writing skills
- Mid-level
- Windows
- Paid parental leave
- Health savings account
1d
IT Field Support Technician
LifeStance Health —Park Ridge, IL
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Quick Apply
10d
IT Support Technician
Sterling Labs —Des Plaines, IL
- $25 - $27 an hour
- Full-time
- Laboratory
- Computer Science
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Senior IT Support Specialist
Tempus —Chicago, IL
- $75,000 - $110,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer Science
- Bachelor of Science
- Health insurance
IT Specialist
ISSA —Rosemont, IL
- $65,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Research
Quick Apply
4d
IT Support Technician
Levy Sector —Evanston, IL
- $27 - $30 an hour
- Part-time
- Background check
- Mid-level
- Ability to stand for extended periods
- Wellness program
- Paid time off
Quick Apply
IT Support Specialist
Aldridge Electric —Libertyville, IL
- $65,000 - $85,000 a year
- Construction site
- Research
- Mid-level
- Disability insurance
- Health insurance
Technology Support Specialist
Vedder Price P.C. —Chicago, IL
- $60,000 - $70,000 a year
- Monday to Friday
- Hybrid work
- Computer science
- Computer Science
- Computer literacy
- Profit sharing
- Commuter assistance
IT Support Specialist
Roetzel & Andress —Chicago, IL
- $65,000 - $85,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Health savings account
Quick Apply
4d
IT Help Desk Supervisor
ITW —Glenview, IL
- $93,000 - $123,000 a year
- Full-time
- Computer Science
- Windows
- Residential
- Paid holidays
- Parental leave
11d
Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Chicago, IL
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
IT HELP DESK TECHNICIAN
F.E. Moran Group of Companies —Chicago, IL
- Full-time
- Azure
- Office
- Windows
- Disability insurance
- Health insurance
Support Analyst
Wintrust Financial Corporation —Rosemont, IL
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- AD&D insurance
- Employee stock purchase plan

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it support specialist jobs near niles, il

Technical Service Specialist

Midco International -
Chicago, IL

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Engineering equipment malfunctions diagnostics
Electro-mechanical components
Interpersonal skills
Field service
Electrical schematic reading and interpretation
HVAC/R
Industrial electrical systems
Technical support
Industrial equipment troubleshooting
Mechanical drawings
Troubleshooting electrical systems
Engineering Technology
Associate's degree
Mechanical troubleshooting
HVAC

Full Job Description

About Midco International

For over 85 years, Midco International has been a Chicago-based leader in combustion technology, designing and manufacturing power burners trusted by residential, commercial, and industrial customers around the world. Founded in 1940 and headquartered on Chicago's northwest side, we engineer durable, high-performance products built to last.

As an ISO 9001-certified manufacturer quality isn't just a standard for us. It's our foundation. Our in-house engineering team works closely with OEMs to develop customized combustion solutions from concept to production, and our interchangeable, modular designs reflect our commitment to flexibility and ease of service.

When you join Midco International, you become part of a close-knit team that takes pride in doing things right, with decades of expertise, a reputation built on trust, and products that keep the world running.

Position Summary: Serves as the primary point of contact for customer technical support inquiries related to Midco Combustion and EmberGlo Foodservice products. Provides remote troubleshooting, technical guidance, and customer support for electro-mechanical equipment, combustion systems, controls, and foodservice equipment. Coordinates service activities, escalates issues when necessary, and works closely with engineering, sales, and authorized service providers to ensure timely resolution of customer concerns.

Duties & Responsibilities:

Technical Support

Serve as the primary contact for inbound technical support requests.
Diagnose equipment, controls, wiring, and performance issues through phone, video, and remote support tools.
Guide customers and service technicians through troubleshooting and repair procedures.
Determine when issues can be resolved remotely versus requiring field service support.
Escalate complex technical issues to engineering, product specialists, or service partners as needed.
Maintain detailed records of customer interactions and service activities.

Customer Service

Respond to customer technical questions and support requests in a professional and timely manner.
Provide product operation, maintenance, and troubleshooting guidance.
Coordinate with authorized service providers and sales representatives to resolve customer concerns.
Identify opportunities for product improvements and communicate feedback to appropriate departments.
Maintain positive customer relationships through effective communication and follow-up.

Service Administration

Document service requests, troubleshooting activities, and resolutions within Pipedrive CRM system and other company systems.
Create and manage service incidents and work orders as required.
Ensure accurate tracking of service activities, callbacks, and follow-up actions.
Assist in developing technical documentation, troubleshooting resources, and customer support materials.
Participate in continuous improvement initiatives related to customer support and service processes.

Competencies:

Strong electro-mechanical troubleshooting skills.
Knowledge of industrial combustion systems and controls.
Ability to read and interpret electrical schematics, wiring diagrams, and technical drawings.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Effective problem-solving and analytical skills.
Proficiency with Microsoft Office and CRM/service management software.
Ability to work independently and exercise sound judgment.

Required education and experience:

Associate degree in Electrical Technology, HVAC/R Technology, Industrial Maintenance, Mechanical Engineering Technology, or related field required.
Bachelor's degree in a related technical field preferred.
Minimum of 3 years of technical support, field service, industrial service, or related experience.
Experience troubleshooting electro-mechanical equipment in at least one of the following: Industrial combustion, commercial HVAC, commercial foodservice equipment or process heating required.
Experience in both combustion/industrial and commercial foodservice industries is strongly preferred.
Experience reading electrical schematics and technical drawings required.
Experience with industrial controls, PLCs, combustion systems, HVAC, food service equipment, or related technologies preferred.
Equivalent combination of education and experience may be considered.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you possess an Associate Degree or higher in Electrical Technology, Industrial Maintenance, Mechanical Engineering, or other related field?
Do you have experience reading electrical schematics and technical drawings?

Experience:

Technical Service/Technical Support: 3 years (Required)
Combustion Systems: 1 year (Required)

Ability to Commute:

Chicago, IL 60646 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it support specialist jobs in niles, il

Technical Service Specialist

Custom Audio Tech Support

IT Support Specialist

Helpdesk Analyst

IT End User Support Specialist

Entry Level IT Analyst

IT Assistant / Help Desk (Entry Level)

Helpdesk Analyst

IT Field Support Technician

IT Support Technician

Senior IT Support Specialist

IT Specialist

IT Support Technician

IT Support Specialist

Technology Support Specialist

IT Support Specialist

IT Help Desk Supervisor

Technology Support Analyst

IT HELP DESK TECHNICIAN

Support Analyst

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