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Treasury Management Support Specialist
Farmers National Bank —Niles, OH
- Writing skills
- Mid-level
- High school diploma or GED
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Treasury Management Support Specialist

Farmers National Bank -
Niles, OH

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Job Details

Qualifications

High school diploma or GED

Full Job Description

SUMMARY: The Treasury Management Support Specialist will work closely with the Treasury Management Department to coordinate service implementations, modifications, and maintenance/service requests for commercial bank clients. This role will provide the operational functions and support that will allow the Treasury Management Sales team to focus on outside sales, fee and balance generation, product development, and portfolio management. Specific functions of this position include performing implementation and support for remote deposit capture (RDC), business online banking, positive pay, lockbox and ACH. Additionally, this role will be expected to recognize sales opportunities from client conversations either over the phone or on-site.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Monitor the daily operational activities of the Cash Management/Treasury Management department
Monitor Positive Pay modules
Open accounts, provide maintenance and create updated documents for changes to accounts
Create online change request forms
Provide product and operational training and guidance to branch and commercial sales personnel
Provide phone-based customer service to Treasury Management clients
Responsible for the set-up of Business Online Banking, ACH, Online Wires, ACH Positive Pa, EDI and Remote Deposit Capture
Install and service Remote Deposit Capture products via phone or on site
Train client staff on the use of RDC, ACH and On-line wires
Type contracts and correspondence as needed
Recognize and conduct opportunities for cross-selling of other Treasury-related products and services, as well as other banking products and services
Troubleshoot technical and operational issues.
Resolves the format issues with file upload/downloads for payment applications that integrate with client accounting systems
Supports identification of product improvements and solutions by documenting and sharing client and user feedback with internal business partners
Travel to and from client locations up to 2 hours away (only as necessary)
Conduct all business related activities within the specified time frames required
Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations
Provide assistance to the BSA Officer with monitoring Alerts produced within the AML System to insure compliance with the Bank Secrecy Act and governmental regulations dealing with anti-terrorism, money laundering, and Bank security
Regular, predictable attendance is an essential requirement of this position
Complete all other duties as assigned

EDUCATION AND/OR EXPERIENCE:

High School Diploma or GED required; Associates Degree or higher preferred
Minimum of one (1) year experience in banking, three (3) years of experience with Treasury Management products preferred
Strong knowledge of Excel, Word, and PowerPoint
Proven quality customer service experience required
Proven communication skills (verbal and written), specifically over a phone line

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran

Education

Required

High School or better

Skills

Preferred

Treasury Management
Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Treasury Management Support Specialist

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