Top 274 Customer service manager Jobs in Niles Il

Airline Account Manager
Gate Gourmet —Schiller Park, IL
- $68,000 - $72,000 a year
- Full-time
- Bilingual
- Customer service
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
8h
Security Systems Client Service Manager
Siemens —Rolling Meadows, IL
- $67,544 - $115,790 a year
- Full-time
- Mid-level
- Office
- 3 years
Customer Service Administrator/ Office Manager
McCann Window & Exteriors Inc —Northbrook, IL
- $55,500 - $70,000 a year
- Full-time
- Google Workspace
- Customer service
- Writing skills
- Health insurance
- Dental insurance
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Manager - Client Accounts
RR Donnelley —Chicago, IL
- $85,000 - $136,000 a year
- Full-time
- Pass drug screening
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
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3d
CS Operational Manager
Eletric80 —Chicago, IL
- $95,000 - $120,000 a year
- Full-time
- 7 years
- Engineering
- Analysis skills
- Disability insurance
- Health insurance
8d
Client Care Manager
Home Instead —Highland Park, IL
- From $65,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
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Sales & Customer Service Manager
PASONA N A, INC. —Addison, IL
- $70,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- 3 years
Account Manager - Client Services-plant or horticulture knowledge required
Focus Agency —Chicago, IL
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Residential
- Outdoor work
- Mileage reimbursement
- Health insurance
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Client Accounting Services Manager
Distinct —Glenview, IL
- $115,000 - $155,000 a year
- Full-time
- Hybrid work
- Management
- CPA
- Office
- Health insurance
- Dental insurance
Quick Apply
1d
Senior Tax Manager/Tax Manager - Private Client Services
Leoforce —Chicago, IL
- $110,000 - $250,000 a year
- CPA
- Bachelor of Science
- 3 years
- Health insurance
- Paid time off
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Client Accounting Services Manager
Distinct Recruitment —Downers Grove, IL
- $115,000 - $155,000 a year
- Full-time
- Hybrid work
- 6 years
- CPA
- Office
- Travel reimbursement
- Profit sharing
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2d
Client Experience Manager
Flexible Benefit Service LLC —Chicago, IL
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- Leadership
- Health savings account
- Health insurance
Quick Apply
1d
Customer Service - Self Storage Manager
Public Storage —Niles, IL
- $17.50 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
6d
AVP Customer Service Manager (National Specialty Lending)
Old Second National Bank —Oakbrook Terrace, IL
- $69,000 - $90,000 a year
- Call employer
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Customer Success Manager
Instrumentum —Elmhurst, IL
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- Analysis skills
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Client Service Manager
Gallagher —Rolling Meadows, IL
- $73,500 - $122,000 a year
- Full-time
- Remote
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Customer Experience Manager
Visual Comfort & Co. —Skokie, IL
- $110,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Director of Customer Service
Lightology LLC —Chicago, IL
- $100,000 - $120,000 a year
- Full-time
- Office
- Mentoring
- Senior level
- AD&D insurance
- Paid holidays
Quick Apply
Director, Customer Service & Product Support
Rust-Oleum —Vernon Hills, IL
- $130,000 - $175,000 a year
- Full-time
- Engineering
- Product management
- Senior level
- Health insurance
- Dental insurance
Customer Success Manager - On site
Airoom Companies, LLC —Lincolnwood, IL
- $85,000 - $95,000 a year
- Full-time
- Marketing
- Residential
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
9d

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Airline Account Manager

Gate Gourmet -
Schiller Park, IL

Quick Apply

Job Details

Full-time
$68,000 - $72,000 a year
8 hours ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
On-the-job training
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance

Qualifications

Managing customer accounts
Customer communication
Customer relationship building
Customer service
Project coordination
High school diploma or GED
Managing clients in a customer support role
Bachelor's degree
Federal Aviation Regulations
Customer relationship management
Conflict management
Aviation
Quality audits
Account management
FDA regulations

Full Job Description

Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs. This position will act as a liaison between the airline customer and the Gate Gourmet operational unit.

Target Salary Range: $68,000 - $72,000

Benefits

· Paid time off

· 401k, with company match

· Company sponsored life insurance

· Medical, dental, vision plans

· Voluntary short-term/long-term disability insurance

· Voluntary life, accident, and hospital plans

· Employee Assistance Program

· Employee Discounts

· Free hot healthy meals for unit operations roles

Target Salary Range: $76,000 - $82,000

Benefits

· Paid time off

· 401k, with company match

· Company sponsored life insurance

· Medical, dental, vision plans

· Voluntary short-term/long-term disability insurance

· Voluntary life, accident, and hospital plans

· Employee Assistance Program

· Employee Discounts

· Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations
Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.
Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.
Ensures supply chain/purchasing has current up to date data and support purchasing requirements.
Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.
Communicates the customer goals and represents the customer interests to the local GGI team.
Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.
Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.
Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).
Owner of T-minus schedule to facilitate changes and bringing all departments together for success.
Maintains a professional appearance at all times. Treats the customer with dignity and respect.

Internal & External Communication

Daily reconciliation of delays and communications need activities as required.
Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.
Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)
Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.
Weekly inventory status checks. SR
Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.

Inventory Management

Ensures customer inventory sheet to be current and up to date par levels.
Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR
Provides customer feedback to help customer reduce costs through inventory management.
Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR
Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR

Quality

Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).
Compares FACs against goals.
Ownership of CSI and drives the process as outlined in GG policy and procedures.

Cost Management

Conducts weekly documented billing checks to ensure items billed.
Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.

Targets

Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM
Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR

Qualifications

Education:

High School Diploma or GED required
Associates degree or degree from a 4 year university or college is preferred

Work Experience:

Proven Account Management skills required in order to create, maintain, and enhance customer relationships
Minimum of 3 years of account/project management experience.

Technical Skills: (Certification, Licenses and Registration)

Extremely detail oriented
Technical and analytical competence (understands software, hardware, networks, etc.)
Motivated, goal oriented, and persistent
High level of initiative and works well in a fast paced, team environment
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction
Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:
Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.
United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)
American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS & Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.
British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change
Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.

Language / Communication Skills:

Excellent written and oral communication skills
Bilingual is a plus.

Pay: $68,000.00 - $72,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
On-the-job training
Opportunities for advancement
Paid time off
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Account management: 5 years (Required)
Customer service: 5 years (Required)
Conflict management: 5 years (Preferred)
FDA regulations: 4 years (Preferred)
Federal Aviation Regulations: 4 years (Preferred)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)

Ability to Commute:

Schiller Park, IL 60176 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in niles il

Airline Account Manager

Security Systems Client Service Manager

Customer Service Administrator/ Office Manager

Manager - Client Accounts

CS Operational Manager

Client Care Manager

Sales & Customer Service Manager

Account Manager - Client Services-plant or horticulture knowledge required

Client Accounting Services Manager

Senior Tax Manager/Tax Manager - Private Client Services

Client Accounting Services Manager

Client Experience Manager

Customer Service - Self Storage Manager

AVP Customer Service Manager (National Specialty Lending)

Customer Success Manager

Client Service Manager

Customer Experience Manager

Director of Customer Service

Director, Customer Service & Product Support

Customer Success Manager - On site

I want to receive the latest job alert for customer service manager in niles il

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