Top 37 Customer service manager Jobs in Niskayuna, Ny

Call Center Representative 2,(SG-14)(NYHELPS) Item# 08374(Multiple)
State of New York - State Comptroller, Office of the —Albany, NY
- $56,506 - $68,630 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid holidays
- Health insurance
10d
Supervisor, Customer Service - Hybrid (Albany, New York)
EmblemHealth —Albany, NY
- $56,160 - $99,360 a year
- Microsoft Outlook
- HIPAA
- Mid-level
Manager of Customer Service
Capital District Transportation Authority-CDTA —Albany, NY
- $84,123 - $104,700 a year
- 7 years
- Marketing
- Master's degree
- Health insurance
- Dental insurance
Manager, Sales and Customer Service
Macy’s —Albany, NY
- $56,300 - $93,700 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Director of Member Engagement
Sidney Albert Albany JCC —Albany, NY
- $65,000 - $75,000 a year
- 7 years
- Marketing
- Master's degree
Customer Success Manager (Services)
Intuit —Albany, NY
- $126,000 - $187,500 a year
- Mid-level
- 3 years
- Presentation skills
2d
Service Manager
Mohawk Lifts LLC —Amsterdam, NY
- $100,000 a year
- Full-time
- 5 years
- Senior level
- Leadership
- Disability insurance
- Health insurance
Quick Apply
Client Experience Manager
Tyler Technologies —Latham, NY
- $51,035 - $65,000 a year
- ERP systems
- Mid-level
- Travel
Quick Apply
Director, Member Experience & Service Excellence
Broadview Federal Credit Union —Albany, NY
- $97,371 - $126,582 a year
- Full-time
- 5 years
- Bachelor's degree
- Financial services
Retail Customer Service Lead
PetSmart —Clifton Park, NY
- $17.49 - $32.68 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Service Manager
Mohawk Lifts —Amsterdam, NY
- $100,000 a year
- Full-time
- 5 years
- Senior level
- Leadership
- Disability insurance
- Health insurance
Customer Service Team Lead - Full Time
Bass Pro Shops —Clifton Park, NY
- $20.00 - $22.75 an hour
- Full-time
- Word processing
- Merchandising
- Mid-level
- Health savings account
- Paid holidays
Customer Service Manager
ISSA —Albany, NY
- $50,000 - $60,000 a year
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Manager, Call Center Operations
Conduent State & Local Solutions, Inc —Albany, NY
- $77,700 - $101,000 a year
- Email
- 5 years
- Analysis skills
- Bachelor's degree
- Paid training
- Paid holidays
Customer Service Team Lead-Mechanicville
Price Chopper —Mechanicville, NY
- $20.25 - $32.00 an hour
- 8 hour shift
- 18 years or older
- Computer literacy
- Mid-level
Manager, Customer Engineer
Applied Materials —Albany, NY
- $88,000 - $121,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Travel
PT Customer Service Leader
Hannaford —Latham, NY
- $17.60 - $26.20 an hour
- Part-time
- 18 years or older
- Management
- Communication skills
6d
Website Performance Manager | Team Tango
Team Velocity —Albany, NY
- $65,000 - $80,000 a year
- Online Application
- Remote
- Bachelor of Science
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
4d
Service Manager Wholesale Sealer
SealMaster WNY and CNY —Albany, NY
- $20 - $25 an hour
- Full-time
- Mid-level
- Forklift
- High school diploma or GED
- Health insurance
- 401(k)
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Lubica Mills - State Farm Agent —Saratoga Springs, NY
- $20 - $26 an hour
- Full-time
- 5 years
- Office
- Organizational skills
- Health insurance
- 401(k)
Quick Apply

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Call Center Representative 2,(SG-14)(NYHELPS) Item# 08374(Multiple)

State of New York - State Comptroller, Office of the
Albany, NY

Apply Now

Job Details

Full-time
$56,506 - $68,630 a year
10 days ago

Benefits

Paid holidays
Visa sponsorship
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Loan forgiveness
Opportunities for advancement

Qualifications

Driver's License

Full Job Description

Duties Description Supervise a team of Call Center Representative 1's and directly handle the more complex calls and issues to ensure a prompt and appropriate resolution of problems and that any necessary corrective actions are taken. Monitor telephone calls taken by subordinate staff and/or have direct customer contact to ensure adherence to quality control, performance, and operation standards; provide technical assistance or training; assist in the maintenance and revision of policy and procedure manuals, training documents, and other materials which serve as instructional aids; and identify problems or complaint trends in a particular subject area and communicate these to the appropriate division and/or section for handling. Perform call taking and electronic functions during peak volume times and for staff coverage.

Minimum Qualifications Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller.

Civil Service examinations are not required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program.

Non-Competitive Qualifications for appointment under the NYHELPS Program:

For appointment to a Call Center Representative 2 you must have:

High school graduation or equivalency AND three (3) years of experience in a position where your primary responsibility was providing customer service to the general public either in an environment with substantial face-to-face interaction or in a call center environment.

OR

60 college credits AND two (2) years of experience in a position where your primary responsibility was providing customer service to the general public either in an environment with substantial face-to-face interaction or in a call center environment.

OR

Bachelor's degree AND a year of experience in a position where your primary responsibility was providing customer service to the general public either in an environment with substantial face-to-face interaction or in a call center environment.

70.1 Transfer:

For a 70.1 transfer to a Call Center Representative 2, SG-14, you must have one year of permanent competitive service in an approved 70.1 title allocated to a salary grade 12 or above.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)

Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 70.1 of the Civil Service Law.

Provisional and/or Non-Competitive promotion (NCP) qualifications:
You must be a qualified employee of the Office of the New York State Comptroller; AND have had one year of permanent competitive or 55-b/55-c service as a Call Center Representative 1 or Call Center Representative 1 (Spanish Language) (SG-09).

Provisional and/or NCP notes:
If the number of interested candidates who meet the promotional qualifications is three or less, the agency; at its discretion, may nominate one or more of the candidates for a noncompetitive promotion without further examination under the provisions of Section 52.7 of the Civil Service Law.

If the number of interested candidates who meet the promotional qualifications is more than three, the agency; at its discretion, may nominate one or more of the candidates for a provisional promotion under the provisions of Section 65 of the Civil Service.

Additional Comments Preferred Qualifications/Knowledge, skills, and abilities:

Exhibits excellent interpersonal skills with staff and customers, both in-person and over the telephone
Possesses effective oral and written skills
Performs tasks accurately and within specific time frames
Operates a personal computer and effectively demonstrates a working knowledge of the PeopleSoft system, the Internet and OSC’s Intranet in order to access Retirement Systems’ laws, policies and procedures
Acquires, retains and applies extensive Self-Service Application knowledge, as well as basic Retirement System knowledge, to respond to customer inquiries
Demonstrates the ability to effectively supervise subordinate staff and apply Agency policies and procedures
Possesses a valid driver’s license for travel purposes

Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.

Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.

Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

The Office of the State Comptroller does not participate in E-Verify or sponsor visa applications.

OSC offers competitive salaries and benefits, and opportunities for advancement, continuing education, and professional development. We provide a professional environment where employees are encouraged to push themselves while maintaining work-life balance. Our generous benefits package includes:

A state pension with vesting after five years’ service
Comprehensive medical, dental and vision insurance available to all employees and their dependents
Flexible spending accounts for dependent and health care
Productivity Enhancement Program (PEP), allowing eligible employees to exchange previously accrued leave in return for a credit to be applied toward their health insurance
Public Service Loan Forgiveness (PSLF)
NYS Deferred Compensation plan
Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
Holiday and paid time off
Shift and geographic pay differentials
A committed continuous learning environment
Informational Brown Bag sessions
Wellness at Work Programs to promote employee health and wellness
OSC Mentoring Program to network, contribute, and provide an opportunity to strengthen competencies in a variety of areas
And much more

Some positions may require additional credentials or a background check to verify your identity.

Apply Now

Refine Your Search

customer service manager jobs in niskayuna, ny

Call Center Representative 2,(SG-14)(NYHELPS) Item# 08374(Multiple)

Supervisor, Customer Service - Hybrid (Albany, New York)

Manager of Customer Service

Manager, Sales and Customer Service

Director of Member Engagement

Customer Success Manager (Services)

Service Manager

Client Experience Manager

Director, Member Experience & Service Excellence

Retail Customer Service Lead

Service Manager

Customer Service Team Lead - Full Time

Customer Service Manager

Manager, Call Center Operations

Customer Service Team Lead-Mechanicville

Manager, Customer Engineer

PT Customer Service Leader

Website Performance Manager | Team Tango

Service Manager Wholesale Sealer

Customer Service Manager - State Farm Agent Team Member

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