Customer Service Specialist II
City Of Roswell —Roswell, GA
- $23.64 - $30.72 an hour
- Full-time
- Writing skills
- Research
- Mid-level
Quick Apply
Customer Solutions Specialist (Second Shift)
AWeber —Atlanta, GA
- Weekends as needed
- Remote
- Mid-level
- Paid holidays
- Disability insurance
Customer Support Specialist
Sage —Lawrenceville, GA
- Hybrid work
- Mid-level
- Office
- Communication skills
- Paid parental leave
- Paid holidays
Customer Integration Associate
OnTrac —Atlanta, GA
- $67,200 - $100,800 a year
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Paid holidays
Quick Apply
Customer Care Specialist II - Core Support
AppFolio —Atlanta, GA
- $23.50 - $28.80 an hour
- Full-time
- Bachelor of Science
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- 3 years
Customer Service Representative I
Service Experts Heating & AC LLC —Duluth, GA
- Full-time
- Administrative experience
- High school diploma or GED
- 1 year
Quick Apply
Customer Solutions Specialist
Diversitech —Duluth, GA
- Overtime
- Spanish
- 5 years
- Research
Data Entry Specialist
GlobalMed Logistix, LLC —Norcross, GA
- $20 an hour
- Part-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Customer Care Specialist
Mayzo, Inc. —Suwanee, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Quick Apply
Operations Business Support Specialist
JD LOGISTICS US —Buford, GA
- $20 - $25 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Associate Customer Success Consultant
TriNet —Atlanta, GA
- $23.08 - $36.06 an hour
- Full-time
- PMP
- Mid-level
- Office
- Employee stock purchase plan
- Disability insurance
Communications Specialist
Booz Allen Hamilton —Atlanta, GA
- $77,500 - $176,000 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
- Health insurance
- Flexible spending account
Bill Pay Specialist
Yardi Systems, Inc. —Atlanta, GA
- $26.15 - $29.42 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Business
- Associate's degree
- Profit sharing
Procurement Specialist, Material Planner
DSV —Atlanta, GA
- $75,000 - $80,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
5d
CUSTOMER SOLUTIONS CONSULTANT
Bossi Boulevard —Atlanta, GA
- $52,000 - $110,000 a year
- Temporary
- Hybrid work
- Background check
- In-person
- Reliable transportation
- On-the-job training
- Work from home
Quick Apply
1d
Support Technician
Trusted Dental Technologies —Chamblee, GA
- $50,000 - $60,000 a year
- Full-time
- Entry level
- Opportunities for advancement
Quick Apply
Permit Specialist I, II, III
Congruex —Atlanta, GA
- $30 - $35 an hour
- Customer service
- Research
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Risk & Compliance Inquiry Specialist
VersiTech / Bold Integrated Payments / Tonic —Sandy Springs, GA
- From $50,000 a year
- Full-time
- Hybrid work
- Office
- US work authorization
- No travel
- Health savings account
- Health insurance
Quick Apply
Retail Support Specialist
DSI —Stone Mountain, GA
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
Medical Revenue Cycle - Payment Specialist
Paradigm Corp —Atlanta, GA
- $24.42 - $26.50 an hour
- Full-time
- Remote
- Microsoft Access
- English
- Research
- Health savings account
- Paid holidays
4d

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Customer Service Specialist II

City Of Roswell -
Roswell, GA

Quick Apply

Job Details

Full-time
$23.64 - $30.72 an hour

Qualifications

Employee relationship building
High school diploma or GED
Stakeholder relationship building

Full Job Description

City of Roswell, Georgia

JOB DESCRIPTION www.roswellgov.com/jobs

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Department: Administration

Pay Grade: 509

FLSA Status: Non-Exempt

Job Code: A603

JOB SUMMARY

As a Customer Service Specialist II, you will provide support to both internal and external customers, including the public, other City departments, and external agencies. The role involves managing various simple permits such as photography, temporary signs, tree removal, and trade. Additionally, you will confirm permit fees, review computer records for permit processing, answer calls, assist callers and walk-in customers with application and technical inquiries, conduct document research and review, and offer clerical and administrative support.

ESSENTIAL JOB FUNCTIONS

Serve as the first line of contact to external customers via telephone or in-person; refer customers to appropriate staff and/or provide general information regarding City functions and services and explain department operating policies and procedures.
Work directly with customers and engage with responses through all communication channels, including walk-in, phone, email, chat, and messaging.
Communicate solutions appropriately, whether in writing or verbally.
Receive and resolve customer calls, emails, and support tickets via an online tracking system.
Perform ad hoc service-related tasks or projects as necessary.
Refer to premade scripts for a variety of customer service topics.
Use best practices in customer service techniques to develop rapport and build relationships with customers.
Manage customer accounts for programs such as property taxes and utility services.
Provide light technical instruction to callers, including assistance with phone applications, mobile websites, and mobile apps.
Complete billing with accuracy.

Accurately enter data and maintain records by entering, updating, verifying, or making corrections to data/information manually or into a computer system, records, or log.
Collaborate effectively with diverse individuals and maintain composure under pressure.
Assist Senior Customer Service Specialists with special ad hoc projects.
Retrieve various documents, records, and data/information to provide to customers or process requests.
Analyze work papers, reports, and special projects; identify and interpret technical and numerical information; observe and problem-solve operational and technical policy and procedures.
Collaborate with business owners, contractors, and other stakeholders to advocate for their needs and support economic development initiatives.
Purge/shred files per guidelines and maintain file confidentiality.
Promote a positive City image by maintaining excellent internal and external customer relations.
Work collaboratively with staff, various departments, and outside agencies.
Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service.
Compose general correspondence/letters and take meeting minutes.
Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Education and Experience:

Requires a high school diploma or equivalent
College degree preferred
Supplemented by three (3) years of experience, preferably in clerical support, customer service, or a related field
Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for the job will be considered

Licenses or Certifications:

Additional certifications may be required based on assignment.

Special Requirements:

None

Knowledge, Skills, and Abilities:

Understand and apply principles of effective customer service.
Proficient in written and verbal English, including grammar and spelling.
Practice active listening and learning to fully understand and respond to customers.
Familiar with modern office equipment, procedures, and software applications.
Use critical thinking to assist clients in resolving issues.
Skilled in de-escalation tactics to handle upset customers.
Efficiently use various office software applications.
Learn and understand relevant local, state, and federal laws, codes, and City policies.
Maintain accurate records and proofread documents.
Uphold a positive and professional demeanor when addressing customer concerns.

Take a proactive, solutions-oriented approach to problem-solving.
Understand, interpret, and explain rules and policies to customers.
Maintain integrity and accountability in work and customer interactions.
Demonstrate consistent punctuality and attendance.
Communicate clearly and concisely, both orally and in writing.
Collaborate effectively with team members.
Spanish language proficiency is a plus.

PHYSICAL DEMANDS

The work is sedentary to light which requires the ability to exert light physical effort, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Tasks also require the ability to perceive and discriminate visual cues or signals.

WORK ENVIRONMENT

Work is regularly performed without exposure to adverse environmental conditions.

The City has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

The City of Roswell, Georgia commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The City’s policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law.

Quick Apply

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