Call Center Associate
Emory Healthcare —Atlanta, GA
- $18.00 - $21.93 an hour
- Full-time
- Writing skills
- English
- High school diploma or GED
- Wellness program
- Health insurance
Customer Service Agent - (Access) - Administrative Services - Remote/Lawrenceville, GA
View Point Health —Lawrenceville, GA
- Part-time
- Remote
- Bilingual
- Computer literacy
- Medical office experience
Contact Center Rep I
ASSOCIATED CREDIT UNION —Peachtree Corners, GA
- $21.75 - $27.19 an hour
- Weekends as needed
- Microsoft Word
- Spanish
- Microsoft Outlook
Quick Apply
Customer Service Representative I
City of Lawrenceville, GA —Lawrenceville, GA
- $46,826.29 - $59,937.65 a year
- Full-time
- High school
- Basic math
- Office
- Health savings account
- AD&D insurance
8d
Virtual Apron Support Specialist - Grow the Business (Remote)
Home Depot / THD —Atlanta, GA
- $18 an hour
- Remote
- 18 years or older
- No experience needed
- High school diploma or GED
7d
Customer Service Representative I
Service Experts Heating & AC LLC —Duluth, GA
- Full-time
- Administrative experience
- High school diploma or GED
- 1 year
Quick Apply
12d
Member & Provider Care Specialist
Oscar Health —Atlanta, GA
- $22 an hour
- Remote
- Spanish
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
Call Center Remote Customer Service Representative
VIMO INC —Atlanta, GA
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Patient Enrollment Specialist - Contractor
Aviary —Atlanta, GA
- $20 - $22 an hour
- Full-time
- Remote
- Cardiology
- Entry level
- Under 1 year
Patient Access Associate
Emory Healthcare —Atlanta, GA
- $18.00 - $21.93 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Travel
- Wellness program
- Health insurance
1d
Remote Response Associate, Roadside Assistance (CSR)
Agero —Atlanta, GA
- $16.25 an hour
- Weekends as needed
- Remote
- Background check
- Hospitality
- Criminal background check
- Paid training
- Paid holidays
Quick Apply
7d
Customer Service Representative
TTEC —Duluth, GA
- From $18 an hour
- Computer literacy
- Research
- Office
- Wellness program
- Tuition reimbursement
Call Center Representative
Gallagher Benefit Services —Atlanta, GA
- $16 an hour
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Research
4d
Customer Relations Specialist SED
Orkin —Atlanta, GA
- $17 - $20 an hour
- Full-time
- Sales
- Computer literacy
- Office
- Employee stock purchase plan
- Paid holidays
Office Administrator
Orkin —Roswell, GA
- $20 - $22 an hour
- Full-time
- Sales
- Computer literacy
- Office
- Employee stock purchase plan
- Paid holidays
Inbound Customer Service Representative
Afni, Inc. —Atlanta, GA
- Remote
- Background check
- 18 years or older
- Sales
- Paid training
- Paid holidays
Quick Apply
Customer Experience Representative
Lightera —Norcross, GA
- Microsoft Word
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
Inbound Call Representative
Nationwide Group —Smyrna, GA
- $17 - $30 an hour
- Part-time
- Computer literacy
- No experience needed
- In-person
- Paid training
- Employee discount
Quick Apply
Health Care Customer Service Representative
State Collection Service —Atlanta, GA
- $16 - $18 an hour
- Full-time
- Remote
- Bilingual
- HIPAA
- Military encouraged
- Profit sharing
- Health savings account
Quick Apply
14d
Call Center Representative
Serenity Mental Health Centers —Sandy Springs, GA
- $16.50 - $19.50 an hour
- Full-time
- Background check
- Spanish
- Pass drug screening
- Paid training
- Paid holidays
Quick Apply

I want to receive the latest job alert for entry level customer service representative in norcross, ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

entry level customer service representative jobs near norcross, ga

Call Center Representative jobs in Atlanta, GA

Enrollment Specialist jobs in Atlanta, GA

Patient Access Associate jobs in Atlanta, GA

Call Center Representative jobs in Sandy Springs, GA

Customer Service Representative jobs in Lawrenceville, GA

Customer Service Representative jobs in Atlanta, GA

Office Administrator jobs in Roswell, GA

Healthcare Customer Service Representative jobs in Atlanta, GA

Support Specialist jobs in Atlanta, GA

Call Center Representative jobs in Peachtree Corners, GA

Customer Service Representative jobs in Duluth, GA

Distribution Center jobs in Terrell, TX

Liquor Sales Representative jobs in Florida

Call Center Representative jobs in Tulsa, OK

Patient Access Representative jobs in Orlando, FL

Call Center Representative jobs in Durham, NC

Call Center Representative jobs in Elkins, WV

Remote Call Center Representative No Experience jobs in Texas

Call Center Representative jobs in Columbia, MO

Enrollment Specialist jobs in Jackson, MS

Call Center Associate

Emory Healthcare -
Atlanta, GA

Apply Now

Job Details

Full-time
$18.00 - $21.93 an hour

Benefits

Wellness program
Health insurance
Benefits from day one
Loan assistance

Qualifications

Writing skills
English
High school diploma or GED
Desktop applications
Technical Proficiency

Full Job Description

Overview:

Be inspired. Be valued. Belong. At Emory Healthcare

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, leadership programs
And more

Description:

The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital’s room service dining program. This role manages incoming calls, processes meal requests through room service diet software, and ensures that all menu selections align with the patient’s prescribed diet order.

The associate guides patients and family members through the meal ordering process, provides menu suggestions when appropriate, and ensures a positive service experience. This position collaborates with nursing staff, clinical dietitians, and food service teams to ensure accurate meal ordering, adherence to dietary restrictions, and timely meal service.

Individuals in this role maintain frequent communication with patients and families and are expected to demonstrate strong customer service skills while supporting efficient and patient-centered dining operations.

RESPONSIBILITIES:

Call Center Operations

Answer incoming calls from patients and patient family members requesting meal orders.
Utilize room service diet software to process patient meal orders accurately and efficiently.
Guide patients and families through the meal ordering process and provide menu recommendations as appropriate.
Redirect calls to appropriate departments when inquiries fall outside the scope of the role.

Patient Meal Order Coordination

Ensure menu selections comply with the patient’s prescribed diet order.
Process new diet orders, patient transfers, and discharges within the room service system.
Process meal orders for patients who are unable to place orders by phone or who have preselected menu orders.
Identify patients who have not ordered meals and proactively contact them to facilitate ordering or document meal refusal.
Document patient food preferences in the room service diet software system.

Communication and Collaboration

Communicate special dietary needs or concerns with nursing staff and other relevant departments.
Monitor patient meal orders and notify the appropriate clinical dietitian of skipped meals or repeated small meal orders.
Communicate operational concerns or patient-related issues to dietitians or management staff in a timely manner.
Maintain a high level of interaction with patients and families while demonstrating strong customer service and service excellence standards.

Administrative Support

Process nourishment orders and maintain labeling and tracking of tube feeding orders for assigned units.
Monitor, collect, and record operational data for administrative and reporting purposes.
Perform additional related duties as assigned to support departmental operations.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required.
One (1) year of call center or related customer service experience required.
Demonstrated skills in customer service, critical thinking, and problem solving.
Strong written and verbal communication skills.
Ability to make sound judgments while quickly processing information.
Proficiency with computer systems and web-based software applications and the ability to adapt to evolving software programs and processes.
Ability to read, write, speak, and communicate effectively in English.
Ability to follow oral and written instructions and communicate clearly and professionally with patients, patient family members, hospital personnel, and team members.

PREFERRED QUALIFICATIONS

Experience in food service, hospitality, or healthcare customer service environments.
Knowledge of therapeutic or modified diets.
Experience working in a healthcare or hospital setting.

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details:

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected]. Please note that one week's advance notice is preferred.

Apply Now

Refine Your Search

entry level customer service representative jobs in norcross, ga

Call Center Associate

Customer Service Agent - (Access) - Administrative Services - Remote/Lawrenceville, GA

Contact Center Rep I

Customer Service Representative I

Virtual Apron Support Specialist - Grow the Business (Remote)

Customer Service Representative I

Member & Provider Care Specialist

Call Center Remote Customer Service Representative

Patient Enrollment Specialist - Contractor

Patient Access Associate

Remote Response Associate, Roadside Assistance (CSR)

Customer Service Representative

Call Center Representative

Customer Relations Specialist SED

Office Administrator

Inbound Customer Service Representative

Customer Experience Representative

Inbound Call Representative

Health Care Customer Service Representative

Call Center Representative

I want to receive the latest job alert for entry level customer service representative in norcross, ga

Related Searches

Explore jobs in more locations

RESPONSIBILITIES:

Call Center Operations

Patient Meal Order Coordination

Communication and Collaboration

Administrative Support

MINIMUM QUALIFICATIONS:

PREFERRED QUALIFICATIONS

Job Seeker Tools

Employer Tools

Browse

Stay Connected