Top 217 Incident manager Jobs in Norcross, Ga

Technical Incident Manager, Tier 3
M3 —Lawrenceville, GA
- Weekends as needed
- Computer science
- Azure
- Computer Science
Cybersecurity Staff Analyst | Incident & Problem Management (Remote)
Home Depot / THD —Atlanta, GA
- $120,000 - $190,000 a year
- Remote
- 18 years or older
- Research
- Mid-level
7d
Incident Response Manager
Fortuna Cysec Inc —Atlanta, GA
- Management
- 5 years
- HIPAA
Incident Response Analyst I
Flexential Corp. —Atlanta, GA
- $25 - $26 an hour
- Day shift
- Remote
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Health savings account
Quick Apply
3d
Major Incident Manager (1349747)
Spartan Technologies —Atlanta, GA
- On call
- Computer science
- Computer Science
- 5 years
Incident Response Coordinator
Global Payment Holding Company —Alpharetta, GA
- Full-time
- Google Workspace
- Computer science
- Computer Science
Quick Apply
6d
Technical Customer Service Representative - OSC (First Shift)
QTS Data Centers —Suwanee, GA
- Email
- Computer science
- Computer Science
- Writing skills
- Wellness program
- Health savings account
Operations Incident Specialist
Murata America —Atlanta, GA
- $67,982 - $99,678 a year
- Monday to Friday
- Hybrid work
- Mid-level
- 3 years
- Business
- Paid holidays
- Health insurance
VP, Staff Cryptography Engineer
Synchrony —Alpharetta, GA
- $135,000 - $230,000 a year
- 18 years or older
- Pass drug screening
- 3 years
- Work from home
Software Engineer (Snowflake & Matillion Data Platform)
Delta Dental —Alpharetta, GA
- $80,500 - $174,300 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Azure
- Paid holidays
- Health insurance
Senior Software Engineer - Microservices
Delta Dental —Alpharetta, GA
- $92,500 - $200,400 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Incident Response Eng
American Technology Services —Atlanta, GA
- $0 a year
- Full-time
- Remote
- Azure
- 6 years
- Windows
Quick Apply
Sr. IS Service Center Tech
Piedmont Healthcare Inc. —Atlanta, GA
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
7d
Payroll & Benefits Manager
DEKRA SERVICES INC —Atlanta, GA
- $90,000 - $110,000 a year
- Overtime
- Hybrid work
- 5 years
- HIPAA
- Office
- Travel reimbursement
- Wellness program
IS Service Ctr Technician
Piedmont Healthcare Inc. —Atlanta, GA
- Full-time
- High school diploma or GED
- 1 year
- Associate's degree
7d
Incident Management Specialist
Koch —Atlanta, GA
- Pass drug screening
- Public speaking
- Mid-level
- Paid parental leave
- Health savings account
Service Delivery Manager – Unified Communications & Video Conferencing
New Era Technology —Atlanta, GA
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
10d
Associate, Health, Safety and Environment (HSE) Operations
BlackRock Investments —Atlanta, GA
- $80,000 - $105,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Tuition reimbursement
Senior Manager, Integration & POS Services
Priority Technology Holdings, LLC —Alpharetta, GA
- $93 an hour
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Mentoring
- Health savings account
- Employee stock purchase plan
Quick Apply
Traffic Incident Management Specialist
Parsons —Sandy Springs, GA
- $35.96 - $62.93 an hour
- 5 years
- Senior level
- Leadership
- Wellness program
- Paid holidays
11d

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incident manager jobs near norcross, ga

Technical Incident Manager, Tier 3

M3 -
Lawrenceville, GA

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Job Details

Qualifications

Incident management software
Help desk systems

Full Job Description

M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.

Description Summary:

The Tier 3 Technical Incident Manager is responsible for helping to coordinate and drive the end-to-end lifecycle of production incidents across Support, Technical Operations, Product, QA, Cloud/Infrastructure, and Engineering. This role acts as the traffic cop for escalated support cases ensuring that each incident is correctly classified, assigned to the right team, and progressed without delay. The Tier 3 Technical Incident Manager focuses on process, flow, communication, coordination, and accountability. They ensure that Tier 3 work is aligned, escalations are clean, severity is accurate, and the appropriate resources are engaged. This position will also perform troubleshooting and defect validation as needed. The Tier 3 Technical Incident Manager leads incident calls, owns communication, facilitates root cause analysis, and drives post-incident follow-up to ensure long-term improvement.

Essential Duties:

The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties.

Incident Coordination
- Serve as the central point of coordination for all major incidents, ensuring incidents are triaged, classified, and routed to the correct area from Tier 3 (Product, Engineering, Cloud/Infrastructure, Security, etc.).
- Ensure clean and consistent handoffs between Operations Tier 2 to Tier 3 and beyond, validating that all required details, logs, steps, and impact statements are present.
- Monitor aging incidents and ensure cases do not stall due to lack of ownership or unclear responsibility.
- Engage appropriate technical teams quickly when escalation triggers are met.
- Ensure Tier 3 engineers are brought in for defect validation or deeper technical analysis when required.
- Participates in an on-call rotation for P1/P2 incident response and may be required to respond outside of standard business hours, including evenings, weekends, and holidays.
- Coordinate response to security-related incidents in partnership with the Security team, ensuring proper classification, containment actions, stakeholder notification, and evidence preservation consistent with SOC 2 and ISO compliance obligations.
Severity Assessment & Prioritization
- Validate and confirm incident severity levels (P1–P4) based on business impact, customer impact, and urgency.
- Coordinate with Tier Leads to ensure severity changes are communicated, documented, and acted on.
- Adjust priorities based on new information gathered from Tier teams or customer feedback.
Incident Command & Communication
- Act as the Incident Commander for P1/P2 events, driving timelines, identifying owners, and keeping the resolution effort focused.
- Coordinate real-time communication between Support, Engineering, Product, Cloud/Infrastructure, and leadership.
- Send timely incident updates to internal teams as appropriate.
- Maintain clear documentation of incident progress, decisions, and next steps.
Root Cause Analysis & Post-Incident Reviews
- Facilitate RCA sessions (Tier 3 performs the technical root cause work; Tier 3 Technical Incident Manager coordinates).
- Work with Tier 3 Support Engineers to ensure technical validation, reproduction results, and defect details are incorporated into RCA, documentation, and incident summaries.
- Ensure accurate timeline development, contributing factors, and improvements are captured.
- Track corrective actions with Engineering, Product, and Operations until closure.
- Identify patterns and recurring issues; partner with Tier Leads and Product for prevention.
Process & Operational Excellence
- Maintain and continuously improve the Incident Management framework, workflows, escalation paths, and communication templates.
- Ensure alignment with ITIL best practices.
- Drive operational readiness across Support tiers, including escalation triggers, communication templates, and runbooks.
- Identify breakdowns in process or handoff quality and recommend improvements.
- Coordinate with Engineering and Release Management on emergency change requests, hotfixes, and rollbacks during active incidents, ensuring change control processes are followed even under time pressure.
Metrics, Reporting & Insights
- Own MTTA, MTTR, incident frequency, recurrence metrics, and SLA compliance reporting.
- Provide weekly and monthly incident summaries to leadership.
- Identify gaps in detection, monitoring, or logging and drive improvements with Ops and Engineering.
Other duties as assigned.

Education/Training/Experience:

5+ years’ experience in IT operations, Technical Support, Service Desk, NOC, SRE coordination, or similar role.
Bachelor’s degree in information technology, Computer Science, or a related field preferred; or 5+ years of directly relevant experience in a comparable incident management or SRE coordination role in lieu of degree.
Experience managing or coordinating production incidents in a SaaS or enterprise technical environment.
Exposure to cloud environments (Azure preferred).
Familiarity with ITIL Incident & Problem Management frameworks preferred.
Proficiency with incident management and ticketing platforms required; experience with incident.io, Azure DevOps, and Salesforce Service Cloud strongly preferred. Familiarity with observability/monitoring tools (Azure Monitor, Application Insights, or equivalent) is a plus.
Tier 3).
Strong communication, facilitation, and cross-functional coordination skills.
Ability to manage high-pressure situations and drive rapid consensus among technical teams.
Strong analytical and problem-solving skills are required.

Apply Now

Refine Your Search

incident manager jobs in norcross, ga

Technical Incident Manager, Tier 3

Cybersecurity Staff Analyst | Incident & Problem Management (Remote)

Incident Response Manager

Incident Response Analyst I

Major Incident Manager (1349747)

Incident Response Coordinator

Technical Customer Service Representative - OSC (First Shift)

Operations Incident Specialist

VP, Staff Cryptography Engineer

Software Engineer (Snowflake & Matillion Data Platform)

Senior Software Engineer - Microservices

Incident Response Eng

Sr. IS Service Center Tech

Payroll & Benefits Manager

IS Service Ctr Technician

Incident Management Specialist

Service Delivery Manager – Unified Communications & Video Conferencing

Associate, Health, Safety and Environment (HSE) Operations

Senior Manager, Integration & POS Services

Traffic Incident Management Specialist

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