Top 54 Technical support analyst Jobs in Norcross, Ga

Client Support Analyst I
LayerCake Technologies —Atlanta, GA
- On call
- Ability to lift 25 pounds
- Entry level
- Paid holidays
- Disability insurance
12d
Technical Support Analyst
Relatient —Atlanta, GA
- $23 - $30 an hour
- Hybrid work
- Mid-level
- Bachelor's degree
- Travel
- Paid parental leave
- Health savings account
Quick Apply
Hybrid- Associate Technical Support Analyst
Assurant —Atlanta, GA
- $18.00 - $34.59 an hour
- Full-time
- Spanish
- English
- Office
- Health insurance
- Tuition reimbursement
Technical Support Analyst I
RaceTrac, Inc. —Atlanta, GA
- Full-time
- Mid-level
- Travel
- Mentoring
3d
IT Support Analyst
Empower Brands —Alpharetta, GA
- Google Workspace
- Microsoft Outlook
- Mid-level
Quick Apply
PC Support Analyst
Yamaha Motor US —Marietta, GA
- 5 years
- Computer literacy
- Writing skills
- Profit sharing
- Wellness program
6d
Help Desk System Analyst/Technical support - Atlanta, GA
Software Technology Inc —Atlanta, GA
- Mid-level
- Office
- Windows
Quick Apply
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- Full-time
- Office
- High school diploma or GED
- In-person
- Disability insurance
- Health insurance
13d
Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
12d
Helpdesk System Analyst
Mahantech —Atlanta, GA
- $32 an hour
- Contract
- Mid-level
- Office
- Windows
Quick Apply
10d
Service Desk Support Analyst
Arnall Golden Gregory —Atlanta, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Support Analyst - Integrations & Analytics
CrunchTime —Atlanta, GA
- $65,000 - $80,625 a year
- Full-time
- Mid-level
- SQL
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Service Desk Support Analyst
Arnall Golden Gregory LLP —Atlanta, GA
- Mid-level
- Office
Support Analyst
PowerPlan, Inc —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Mentoring
- Work from home
Help Desk Analyst 2
4P Consulting Inc. —Atlanta, GA
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
Mid -level Service Desk Analyst, Technician
DMI —Atlanta, GA
- Full-time
- Mid-level
- High school diploma or GED
- In-person
- Disability insurance
- Health insurance
13d
Weekend Service Desk Analyst
DIGIOFFICE —Atlanta, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
4d
Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
Night Shift Network Operations Centre (NOC) Analyst
Arctiq —Duluth, GA
- Full-time
- Hybrid work
- Azure
- Mid-level
- Windows
Quick Apply
3d

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technical support analyst jobs near norcross, ga

Client Support Analyst I

LayerCake Technologies -
Atlanta, GA

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Job Details

12 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Cell phone reimbursement
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

On-site technical support
Technical support via phone
IT user and group management
GPO
Incident report management
Client rapport building
Incident management software
In-person customer service
Equipment troubleshooting
Operating system updates
Incident Escalation
Hyper-V
Patch management
Incident management operations support
Remote access software
Customer support ticket management
Vendor communication
Server virtualization
Networking equipment (troubleshooting support)
Customer service knowledge base
IP networking
Escalation handling
Entry level
Ticketing system technical support
Service level agreement (SLA) management

Full Job Description

Client Support Analyst I

Company: LayerCake Technologies
Location: Greater Atlanta Area

About the Role

LayerCake is seeking an Client Support Analyst I to provide technical support directly at client locations and by phone as assigned. This role follows documented procedures, monitors ticket queues, and ensures service level agreements (SLAs) are met.

Key Responsibilities:

Document all activities, projects, and tickets daily in the ticketing system.
Handoff and document in-progress tickets before the end of each shift.
Monitor ticket gateway and designated queues.
Escalate issues according to IT Glue documentation.
Create or update IT Glue articles with new customer findings.
Communicate with vendors to resolve outage issues.
Build client rapport during onsite assignments (in-person troubleshooting, walkthroughs, client interaction).
Work 100% onsite at client-assigned locations, commuting and walking between buildings as required.

Expectations:

Maintain established ticket SLAs as defined by manager.
Maintain customer satisfaction (CSAT) scores as defined by manager.
Submit weekly timesheets by end of shift Friday.
Work and document established billable hours each week.
Be available for scheduled on-call rotations.
Meet annual goals and objectives set in HRIS with quarterly reviews.

Technical Proficiencies:

Ticketing software: Incident management and time tracking.
Remote system access: Running scripts and pushing approved actions.
Active Directory: Basic knowledge of security groups, group policy fundamentals, domain controllers.
Virtualization: Basic knowledge of VMware/Hyper-V for user incident support.
Microsoft Windows/Servers: Basic knowledge in patching, maintenance, and differentiating physical vs. virtual servers.
Networking: Basic troubleshooting skills (DHCP, DNS, ping, nslookup, traceroute).
Software as assigned.

Physical Requirements:

Ability to handle equipment, talk, hear, read, write, and interpret documents.
Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations).

Benefits of working at LCT:

Be part of a fun, awesome team
9 paid holidays
401K Retirement with matching contributions
Excellent medical, vision and dental insurance
Life insurance and disability insurance
Cell phone stipend
3 weeks PTO

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

Entrepreneurial Culture
Fast-paced Flow, with a Variety of Projects
Collaborative Work Environment
Training & Certifications
Career Growth Opportunities

Why Join LayerCake Technologies ?

LayerCake Technologies, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, Skynet Innovations, participate in E-Verify.

Apply Now

Refine Your Search

technical support analyst jobs in norcross, ga

Client Support Analyst I

Technical Support Analyst

Hybrid- Associate Technical Support Analyst

Technical Support Analyst I

IT Support Analyst

PC Support Analyst

Help Desk System Analyst/Technical support - Atlanta, GA

Jr. Service Desk Analyst, Technician

Service Desk Analyst - Tier I

Helpdesk System Analyst

Service Desk Support Analyst

Support Analyst - Integrations & Analytics

Service Desk Analyst

Service Desk Support Analyst

Support Analyst

Help Desk Analyst 2

Mid -level Service Desk Analyst, Technician

Weekend Service Desk Analyst

Help Desk / Service Desk Analyst I -4P/663

Night Shift Network Operations Centre (NOC) Analyst

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