Top 38 Help desk analyst Jobs in Norcross Ga

Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
Help Desk System Analyst/Technical support - Atlanta, GA
Software Technology Inc —Atlanta, GA
- Mid-level
- Office
- Windows
Quick Apply
Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
IT Help Desk Professional
Kimley-Horn —Alpharetta, GA
- Writing skills
- Mid-level
- Office
- Profit sharing
- Health insurance
4d
Help Desk System Analyst - [OKTA, Crowdstrike] - Atlanta, GA
Software Technology Inc —Atlanta, GA
- Mid-level
- Windows
- 3 years
Quick Apply
Level 1 Help Desk Analyst
Software Technology Inc —Conyers, GA
- Spanish
- Microsoft Outlook
- Mid-level
Quick Apply
Weekend Service Desk Analyst
DIGIOFFICE —Atlanta, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Mid-Level Service Desk Analyst, Technician
DMI —Atlanta, GA
- $60,000 - $72,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Commercial
- Disability insurance
- Health insurance
Help Desk Analyst 2
4P Consulting Inc. —Atlanta, GA
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
Help Desk System Analyst [Must have OKTA, Crowd strike] - Atlanta, GA/On-Site
Software Technology Inc —Atlanta, GA
- Mid-level
- Office
- Windows
Quick Apply
Level 1 Help Desk Analyst
Novisync —Conyers, GA
- $20 an hour
- Spanish
- Microsoft Outlook
- Mid-level
Support Analyst - Integrations & Analytics
CrunchTime —Atlanta, GA
- $65,000 - $80,625 a year
- Full-time
- Mid-level
- SQL
- Bachelor's degree
- Commuter assistance
- Paid parental leave
HELP DESK TECH TIER 2
HOOTERS OF AMERICA —Atlanta, GA
- $45,000 a year
- On call
- Microsoft Excel
- 6 years
- Computer Science
Quick Apply
Technical Product Analyst
PrismHR —Duluth, GA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
10d
IT Tech Support L2
High5 —Atlanta, GA
- $28 - $32 an hour
- Temporary
- Microsoft Outlook
- 5 years
- Bachelor of Science
Associate Consultant
Deposco —Alpharetta, GA
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
- Health insurance
- Paid time off
IT Support Specialist
Geotab —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
5d
Associate Data Analyst
Brio Real Estate LLC —Atlanta, GA
- Full-time
- Mid-level
- SQL
- 2 years
Quick Apply
2d
Site Systems Analyst
JE Dunn —Atlanta, GA
- Email
- Background check
- Construction site
- Mid-level

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help desk analyst jobs near norcross ga

Service Desk Analyst

DIGIOFFICE
Johns Creek, GA

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Job Details

Full-time
$21 an hour

Benefits

Opportunities for advancement
Flexible schedule

Qualifications

Network troubleshooting
Equipment troubleshooting
Windows
Computer hardware
Desktop applications

Full Job Description

Benefits:

Flexible schedule
Opportunity for advancement
Training & development
Wellness resources

DigiOffice is seeking a reliable, customer-focused Service Desk Analyst to support end users during weekend service desk operations. This role serves as the first point of contact for IT support requests and is responsible for troubleshooting technical issues, resolving user incidents, documenting tickets, and ensuring a positive support experience.

The ideal candidate is a tech-savvy problem solver who can work independently, communicate clearly, and remain professional under pressure. This is a great opportunity for someone who enjoys weekend work, values flexibility, and is interested in expanding into additional weekday hours when available.

NOTE: This is a 100% on-site role in Johns Creek, GA. Remote or hybrid candidates will not be considered.

Key Responsibilities:

Serve as the first point of contact for end-user technical support requests during weekend shifts.
Respond to, troubleshoot, and resolve service desk tickets related to hardware, software, network, login, access, and general IT issues.
Provide support to users by phone, email, ticketing system, remote tools, or in person, depending on client needs.
Accurately document all issues, troubleshooting steps, resolutions, and follow-up actions in the service desk system.
Escalate complex or unresolved issues to the appropriate technical team or supervisor.
Track open tickets and follow up with users to ensure issues are fully resolved.
Maintain a high level of professionalism, patience, and customer service when supporting end users.
Follow established IT support procedures, security practices, and client service standards.
Assist with basic account support, password resets, equipment troubleshooting, and application access issues.
Support a smooth and consistent user experience during weekend coverage hours.

Required Qualifications:

Prior experience in a service desk, help desk, desktop support, or IT support role preferred.
Basic understanding of computer hardware, software, operating systems, network connectivity, and common business applications.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Strong customer service mindset and ability to work with users at all technical levels.
Ability to work independently during weekend shifts with limited supervision.
Strong attention to detail when documenting tickets and resolutions.
Ability to remain calm, professional, and organized while handling multiple support requests.
Flexibility to work additional weekday hours if a full 40-hour workweek is desired and available.

Preferred Qualifications:

Experience using a ticketing system or service desk platform.
Experience supporting Microsoft Windows, Microsoft 365, Outlook, Teams, printers, VPN, password resets, and basic network connectivity issues.
Experience working in a client-site, corporate, logistics, or enterprise support environment.
Basic knowledge of ITIL processes or service desk best practices.
CompTIA A+, Network+, Microsoft, or other entry-level IT certifications are a plus but not required.

Why Join DigiOffice?
At DigiOffice, you’ll be part of a team focused on building smarter, stronger, and more secure operations for modern organizations. Our work goes beyond traditional IT support—we help clients modernize infrastructure, improve reliability, strengthen security, and scale with confidence. Team members have the opportunity to contribute to meaningful projects, work in dynamic operational environments, and make a measurable impact. If you value innovation, accountability, and practical problem-solving, DigiOffice offers a place where your work can directly drive transformation.

Quick Apply

Refine Your Search

help desk analyst jobs in norcross ga

Service Desk Analyst

Jr. Service Desk Analyst, Technician

Help Desk System Analyst/Technical support - Atlanta, GA

Help Desk / Service Desk Analyst I -4P/663

IT Help Desk Professional

Help Desk System Analyst - [OKTA, Crowdstrike] - Atlanta, GA

Level 1 Help Desk Analyst

Weekend Service Desk Analyst

Mid-Level Service Desk Analyst, Technician

Help Desk Analyst 2

Help Desk System Analyst [Must have OKTA, Crowd strike] - Atlanta, GA/On-Site

Level 1 Help Desk Analyst

Support Analyst - Integrations & Analytics

HELP DESK TECH TIER 2

Technical Product Analyst

IT Tech Support L2

Associate Consultant

IT Support Specialist

Associate Data Analyst

Site Systems Analyst

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