Top 48 help desk analyst Jobs in norcross ga

Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Customer Production Trainer-Print Industry
Canon U.S.A., Inc. —Norcross, GA
- $54,460 - $81,550 a year
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Profit sharing
- Health insurance
IT Tech Support L2
High5 —Atlanta, GA
- $28 - $32 an hour
- Temporary
- Microsoft Outlook
- 5 years
- Bachelor of Science
Help Desk / Service Desk Analyst
NovaLink Solutions LLC —Atlanta, GA
- $22 an hour
- Contract
- School experience
- Google Workspace
- Mid-level
Quick Apply
5d
Customer Care Representative (CCR)
FMLS —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Windows
- Continuous improvement
Quick Apply
Technical support Analyst
Capgemini —Atlanta, GA
- $29,973 - $69,014 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- In-person
- Paid holidays
- Disability insurance
IT Support Analyst
Empower Brands —Alpharetta, GA
- Google Workspace
- Microsoft Outlook
- Mid-level
Quick Apply
Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
Help Desk Analyst 2
4P Consulting Inc. —Atlanta, GA
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
Help Desk Analyst- Onsite- Atlanta, GA
INFO ORIGIN INC —Atlanta, GA
- $20 - $25 an hour
- School experience
- Google Workspace
- Windows
Quick Apply
10d
Support Analyst - Integrations & Analytics
CrunchTime —Atlanta, GA
- $65,000 - $80,625 a year
- Full-time
- Mid-level
- SQL
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Technical Support Specialist
Grady Health System —Atlanta, GA
- Full-time
- Computer Science
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
IT Help Desk Analyst - Atlanta, GA
RCS Professional —Marietta, GA
- $40,000 - $50,000 a year
- Full-time
- Research
- Mid-level
- Office
- Dental insurance
- Paid time off
Quick Apply
Help Desk Analyst (Bilingual - Spanish)- Conyers,GA (Onsite)
INFO ORIGIN INC —Atlanta, GA
- $20 - $22 an hour
- Spanish
- Microsoft Outlook
- Mid-level
Quick Apply
4d
HELP DESK TECH TIER 2
HOOTERS OF AMERICA —Atlanta, GA
- $45,000 a year
- On call
- Microsoft Excel
- 6 years
- Computer Science
Quick Apply
Application Specialist - Materials, Logistics, & Equipment
CRH Americas Materials Inc —Atlanta, GA
- On call
- Word processing
- Engineering
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk
ATC —Conyers, GA
- Contract
- Microsoft Outlook
- Mid-level
- Windows
Associate Consultant
Deposco —Alpharetta, GA
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Office
- Health insurance
- Paid time off
Help Desk
ATC —Conyers, GA
- Contract
- Microsoft Outlook
- Windows
- High school diploma or GED
Helpdesk System Analyst
Apollo Technology Solutions LLC —Atlanta, GA
- Mid-level
- Office
- Windows
Quick Apply

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help desk analyst jobs near norcross ga

Service Desk Analyst

DIGIOFFICE
Johns Creek, GA

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Job Details

Full-time
$21 an hour

Benefits

Opportunities for advancement
Flexible schedule

Qualifications

Network troubleshooting
Equipment malfunction troubleshooting
Windows
Computer hardware
Desktop applications

Full Job Description

Benefits:

Flexible schedule
Opportunity for advancement
Training & development
Wellness resources

DigiOffice is seeking a reliable, customer-focused Service Desk Analyst to support end users during weekend service desk operations. This role serves as the first point of contact for IT support requests and is responsible for troubleshooting technical issues, resolving user incidents, documenting tickets, and ensuring a positive support experience.

The ideal candidate is a tech-savvy problem solver who can work independently, communicate clearly, and remain professional under pressure. This is a great opportunity for someone who enjoys weekend work, values flexibility, and is interested in expanding into additional weekday hours when available.

NOTE: This is a 100% on-site role in Johns Creek, GA. Remote or hybrid candidates will not be considered.

Key Responsibilities:

Serve as the first point of contact for end-user technical support requests during weekend shifts.
Respond to, troubleshoot, and resolve service desk tickets related to hardware, software, network, login, access, and general IT issues.
Provide support to users by phone, email, ticketing system, remote tools, or in person, depending on client needs.
Accurately document all issues, troubleshooting steps, resolutions, and follow-up actions in the service desk system.
Escalate complex or unresolved issues to the appropriate technical team or supervisor.
Track open tickets and follow up with users to ensure issues are fully resolved.
Maintain a high level of professionalism, patience, and customer service when supporting end users.
Follow established IT support procedures, security practices, and client service standards.
Assist with basic account support, password resets, equipment troubleshooting, and application access issues.
Support a smooth and consistent user experience during weekend coverage hours.

Required Qualifications:

Prior experience in a service desk, help desk, desktop support, or IT support role preferred.
Basic understanding of computer hardware, software, operating systems, network connectivity, and common business applications.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Strong customer service mindset and ability to work with users at all technical levels.
Ability to work independently during weekend shifts with limited supervision.
Strong attention to detail when documenting tickets and resolutions.
Ability to remain calm, professional, and organized while handling multiple support requests.
Flexibility to work additional weekday hours if a full 40-hour workweek is desired and available.

Preferred Qualifications:

Experience using a ticketing system or service desk platform.
Experience supporting Microsoft Windows, Microsoft 365, Outlook, Teams, printers, VPN, password resets, and basic network connectivity issues.
Experience working in a client-site, corporate, logistics, or enterprise support environment.
Basic knowledge of ITIL processes or service desk best practices.
CompTIA A+, Network+, Microsoft, or other entry-level IT certifications are a plus but not required.

Why Join DigiOffice?
At DigiOffice, you’ll be part of a team focused on building smarter, stronger, and more secure operations for modern organizations. Our work goes beyond traditional IT support—we help clients modernize infrastructure, improve reliability, strengthen security, and scale with confidence. Team members have the opportunity to contribute to meaningful projects, work in dynamic operational environments, and make a measurable impact. If you value innovation, accountability, and practical problem-solving, DigiOffice offers a place where your work can directly drive transformation.

Quick Apply

Refine Your Search

help desk analyst jobs in norcross ga

Service Desk Analyst

Customer Production Trainer-Print Industry

IT Tech Support L2

Help Desk / Service Desk Analyst

Customer Care Representative (CCR)

Technical support Analyst

IT Support Analyst

Help Desk / Service Desk Analyst I -4P/663

Help Desk Analyst 2

Help Desk Analyst- Onsite- Atlanta, GA

Support Analyst - Integrations & Analytics

Technical Support Specialist

IT Help Desk Analyst - Atlanta, GA

Help Desk Analyst (Bilingual - Spanish)- Conyers,GA (Onsite)

HELP DESK TECH TIER 2

Application Specialist - Materials, Logistics, & Equipment

IT Help Desk

Associate Consultant

Help Desk

Helpdesk System Analyst

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