Top 561 Senior quality specialist Jobs in Norcross Ga

Senior Customer Support Specialist
Brightree —Peachtree Corners, GA
- $30.91 - $41.21 an hour
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Commuter assistance
- Health savings account
Senior Customer Support Specialist
ResMed —Peachtree Corners, GA
- $30.91 - $41.21 an hour
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Commuter assistance
- Health savings account
Senior Quality Specialist - Cleaning Business Unit
The Clorox Company —Alpharetta, GA
- $73,900 - $165,900 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health insurance
- Adoption assistance
Sr Manager, Operations
Emory Healthcare —Johns Creek, GA
- $50.18 - $61.14 an hour
- Full-time
- Finance
- Master's degree
- Clinic
- Wellness program
- Health insurance
Senior Manager, Operations
Emory Healthcare —Atlanta, GA
- $50.18 - $61.14 an hour
- Full-time
- Finance
- Master's degree
- Clinic
- Wellness program
- Health insurance
Op Excellence Specialist III
Emory Healthcare —Atlanta, GA
- $45.51 - $55.45 an hour
- Full-time
- 5 years
- Research
- Master's degree
- Wellness program
- Health insurance
Sr. Talent Supervisor
Grady Health System —Atlanta, GA
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
2d
Senior Specialist, Issue Management
Oscar Health —Atlanta, GA
- $67,813 - $89,004 a year
- Overtime
- Remote
- Mid-level
- Presentation skills
- 1 year
- Paid parental leave
- Paid holidays
Quick Apply
Senior Payroll Specialist
Core States Group —Duluth, GA
- $90,000 - $105,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
- Paid parental leave
- Health insurance
Senior Buyer
AlignHR Oregon —Atlanta, GA
- $75,000 - $80,000 a year
- Office
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
Manager, Human Resources
LifeLink Foundation, Inc. —Norcross, GA
- Extended hours
- Microsoft Excel
- 5 years
- Office
Quick Apply
Clinical Informatics Specialist II
Emory Healthcare —Atlanta, GA
- $45.24 - $56.21 an hour
- Full-time
- Acute care
- Mid-level
- Master's degree
- Wellness program
- Health insurance
Sr. IT Support Specialist
Ampirical —Duluth, GA
- $34.24 - $47.77 an hour
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Wellness program
Quick Apply
Program Manager, Atlanta
The Knowledge House Fellowship, Inc —Atlanta, GA
- $70,000 - $78,000 a year
- Full-time
- Hybrid work
- Classroom
- Mid-level
- Office
- Commuter assistance
- Health savings account
Senior Research and Intelligence Specialist
Polsinelli PC —Atlanta, GA
- $90,000 - $120,000 a year
- Full-time
- 5 years
- Analysis skills
- Organizational skills
- Free parking
- AD&D insurance
Systems Specialist MIS
Northside Hospital Inc. —Atlanta, GA
- Full-time
- Computer Science
- Hospital
- Bachelor of Science
Senior Billing Supervisor
Contact Government Services, LLC —Atlanta, GA
- $91,800 - $132,600 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Physical Therapist
TC Time One LLC —Lawrenceville, GA
- $75,000 - $120,000 a year
- Part-time
- Private practice
- Physical & Rehabilitation Medicine
- Mid-level
- Continuing education credits
- Health savings account
Quick Apply
3d
Senior Account Manager - Industrial Machinery, Aftermarket Segment
Nordson —Georgia
- Online Application
- Remote
- 5 years
- Microsoft Office
- Travel
Director, Product Management - ServiceNow
Cox Automotive —Atlanta, GA
- $148,500 - $247,500 a year
- Full-time
- 5 years
- Bachelor's degree
- Doctor of Philosophy
- Paid jury duty
- Paid holidays

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Senior Customer Support Specialist

Brightree -
Peachtree Corners, GA

Apply Now

Job Details

Full-time
$30.91 - $41.21 an hour

Benefits

Commuter assistance
Health savings account
Caregiver leave
AD&D insurance
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance

Qualifications

Microsoft Excel
Continuous improvement

Full Job Description

Brightree is a leading provider of cloud-based software solutions that help post-acute care providers streamline operations and improve patient outcomes. As a Senior Customer Support Specialist, you will play a critical role in delivering an exceptional customer experience by resolving complex issues and serving as a trusted advisor to our clients.

In this role, you will provide consultative support on Brightree’s platform, helping customers maximize the value of our solutions. You’ll combine technical expertise, problem-solving skills, and a customer-first mindset to drive resolution, build knowledge, and continuously improve the support experience.

Ideal shift is 9am - 6pm ET.

Let’s talk about Responsibilities:

Deliver high-quality, consultative support for Brightree applications and related services in a professional, efficient, and customer-focused manner

Diagnose and resolve a wide range of customer issues—including system configuration, product functionality, and defects—via phone and electronic communication channels

Investigate and troubleshoot complex issues that may not have standard documented solutions, using critical thinking and creativity

Create and maintain detailed documentation, including knowledge base articles, issue logs, and resolution steps to support internal teams and customers

Identify trends or systemic issues that may impact multiple customers and proactively communicate insights, risks, and recommended solutions

Accurately track and manage all support interactions, ensuring timely follow-up and thorough documentation

Partner cross-functionally with Product, Engineering, and other internal teams to escalate and resolve issues effectively

Stay current on Brightree product updates, enhancements, and industry trends to provide informed guidance to customers

Act as a subject matter expert and mentor to team members, sharing knowledge and promoting best practices

Contribute to continuous process improvements that enhance the overall customer support experience

Let's talk about Qualifications & Experience:

3+ years of experience in SaaS customer support, application support, or help desk environments supporting external customers

Strong technical aptitude with the ability to troubleshoot complex issues using a logical, structured approach

Experience with SQL

Experience with Brightree software

Proven ability to manage and resolve challenging customer situations with professionalism and urgency

Excellent communication, interpersonal, and customer service skills

Strong attention to detail with the ability to document issues clearly and accurately

Ability to thrive in a fast-paced, collaborative, and customer-centric environment

Self-starter with a strong sense of ownership, accountability, and continuous improvement

Proficiency in Microsoft Office (Outlook, Word, Excel)

Bachelor’s degree in Business, Technology, Computer Science, or related field (or equivalent practical experience)

Experience supporting SaaS platforms or business management software

Familiarity with healthcare, post-acute care, or related industries

Experience contributing to or maintaining knowledge base systems

Experience working in a remote or distributed team environment

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $30.91 - $41.21/hr

For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Apply Now

Refine Your Search

senior quality specialist jobs in norcross ga

Senior Customer Support Specialist

Senior Customer Support Specialist

Senior Quality Specialist - Cleaning Business Unit

Sr Manager, Operations

Senior Manager, Operations

Op Excellence Specialist III

Sr. Talent Supervisor

Senior Specialist, Issue Management

Senior Payroll Specialist

Senior Buyer

Manager, Human Resources

Clinical Informatics Specialist II

Sr. IT Support Specialist

Program Manager, Atlanta

Senior Research and Intelligence Specialist

Systems Specialist MIS

Senior Billing Supervisor

Physical Therapist

Senior Account Manager - Industrial Machinery, Aftermarket Segment

Director, Product Management - ServiceNow

I want to receive the latest job alert for senior quality specialist in norcross ga

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