Sugar Bowl Resort is seeking a warm, organized, and customer/employee-focused HR Coordinator to join our people team. This is a full-time, year-round role designed for someone who wants to grow within a dynamic, independent mountain resort and make a lasting impact on the employee experience across all seasons of operation.
This is a highly visible, client-facing position. You will be one of the first points of contact employees encounter when they have a question, a concern, or need support; the professionalism, warmth, and accuracy you bring to those interactions directly shapes how our team feels about working here. You'll be embedded in the day-to-day rhythm of the HR office, working alongside the Senior HR Generalist and HR Manager to keep operations running smoothly across all functions.
If you're someone who takes pride in delivering an exceptional employee experience, loves getting systems right, and wants to be part of a team that genuinely cares about the people behind the mountain - this is the role for you.
Why Sugar Bowl?
Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.
Who You Are:
You're a people person with a professional edge. You bring energy, patience, and a can-do attitude to everything you do, and you understand that in an HR role, every interaction - whether in person, on the phone, or over email - is an opportunity to reflect the values of the organization.
You're comfortable being the first face or voice an employee encounters, and you take pride in delivering accurate, timely, and genuinely helpful responses. You're detail-oriented, discreet, and proactive; someone who follows through without being asked twice. You adapt quickly when priorities shift, and you're motivated by being part of a team that makes a real difference in people's day-to-day work experience.
Experience & Qualifications:
- 1+ year experience in HR, office administration, customer service, or a related support role; resort, hospitality, or seasonal workforce experience a plus
- Familiarity with HRIS platforms (UKG Ready or similar) preferred; willingness to learn required
- Basic understanding of HR processes, CA labor law, and employment documentation
- Understanding of CA payroll and / or auditing processes is a plus
- Strong written and verbal communication skills with a friendly, professional presence
- High attention to detail and ability to manage multiple tasks simultaneously
- Ability to handle sensitive employee information with discretion and confidentiality
- Comfortable working in a fast-paced, high-volume environment with shifting priorities
- Proficiency with Microsoft Office (Word, Excel, Outlook) or Google Workspace
- Must be able to safely navigate winter resort conditions, including walking through snow to access the village office
What You’ll do:
As the HR Coordinator, you are an essential and visible part of the HR team's daily operations - the connective tissue between employees and the programs, processes, and culture that support them. Your work spans onboarding and offboarding, employee support, compliance, systems integrity, and culture-building, all delivered with the care and professionalism our team deserves.
Onboarding & New Hire Support
- Coordinate and facilitate new hire onboarding, ensuring all paperwork, I-9 verification, and system setup is completed accurately and on time
- Prepare and distribute onboarding materials, assign welcome checklists, and orientation schedules
- Serve as a point of contact for new employees during the onboarding process, answering questions and providing a smooth first-day experience
- Track onboarding completion and follow up on outstanding documentation in UKG Ready
- Assist with maintaining organized and audit-ready employee files (digital and physical)
Employee Questions & Inquiries - Support
- Serve as the primary frontline HR contact for employees - in person, by phone, and by email - providing prompt, accurate, and genuinely helpful responses to questions about pay, benefits, policies, housing, passes, and general resort information
- Deliver a consistently professional and welcoming experience in every employee interaction; you represent HR and, by extension, the resort's values in every touchpoint
- Triage and escalate complex inquiries to the Senior HR Generalist or HR Manager, ensuring appropriate follow-through and communication back to the employee
- Support HR communications including department announcements, policy reminders, and informational updates, ensuring messaging is clear, timely, and on-brand
- Assist walk-in employees at the HR office with a customer-service mindset - no question is too small, and no employee should leave without feeling helped
Pass & Dependent Pass Administration
- Administer the employee season pass and dependent pass program, including issuance, tracking, and maintaining accurate records
- Process reimbursement requests in accordance with established program guidelines, coordinating with Guest Services as needed
- Communicate pass policies clearly to employees and respond to related questions
- Maintain organized records of all pass and reimbursement activity throughout the season
SOPs, Workflows & Process Improvement
- Draft update, and maintain HR Standard Operating Procedures (SOPs) to ensure consistent, documented processes across all core HR functions
- Support the development and refinement of HR workflows - identifying gaps, redundancies, or inefficiencies and proposing practical improvements
- Assist in the documentation of recurring HR processes so that procedures are clear, repeatable, and accessible to the broader team
- Participate in workflow audits and help ensure that processes align with current California labor law requirements, company policy, and operational best practices
Data Integrity & Compliance Audits
- Maintain the accuracy and integrity of employee records in UKG Ready by entering status changes, verifying data, and conducting regular record reviews
- Support periodic HR audits - including I-9 audits, file completeness reviews, and data validation - to ensure records are accurate, complete, and audit-ready at all times
- Identify and resolve data discrepancies proactively, escalating issues to the HR Manager when appropriate
- Assist with EDD and agency correspondence, including preparation of timely and accurate responses to unemployment insurance claims and state agency inquiries
- Log and track all incoming and outgoing agency correspondence to ensure deadlines are met and nothing falls through the cracks
Culture, Values & Employee Recognition
- Actively support Sugar Bowl's culture and values by modeling them daily and helping embed them into HR touchpoints - from onboarding language to recognition programs
- Assist in the planning, coordination, and execution of employee recognition programs, appreciation events, and seasonal celebrations that reflect and reinforce the Sugar Bowl community spirit
- Support the coordination of resort-wide employee events including seasonal kickoffs, milestone celebrations, and team-building activities
- Contribute content, stories, and updates to the Bowl Wheel - Sugar Bowl's monthly resort-wide employee newsletter - helping keep the team informed, connected, and celebrated across all departments and locations
- Partner with the HR team and department leaders to identify and amplify employee recognition moments and team wins throughout the season
Employee Housing Support
- Support employee housing operations, including running background checks for housing applicants and maintaining data integrity in housing records
- Coordinate laundry services for employee housing facilities
- Serve as a point of contact for minor housing-related issues, including conflicts between residents and general housing needs, providing consistent and timely responses
- Answer employee questions about housing policies and procedures with accuracy and consistency
- Other duties as assigned related to employee housing
Uniforms Support
- Manage uniform check-out and check-in for employees
- Maintain accurate uniform inventory, including both physical counts and records in the Salesforce database
- Coordinate uniform laundry, including liaising with outsourced laundry vendors
- Maintain working knowledge of the Salesforce system as it relates to uniform tracking and inventory
- Other duties as assigned related to uniforms
HR Operations & Office Support
- Assist with day-to-day HR office functions including filing, mail handling, form processing, and general administrative support
- Support the planning and execution of job fairs, recruiting events, and community outreach as needed
- Participate in cross-functional projects and support reciprocal HR programs as assigned
Additional Duties
- Participate in cross-functional projects and support reciprocal HR programs as needed
- Other duties, as assigned.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Ability to occasionally stand, walk, bend, reach, and lift up to 30 pounds
- Manual dexterity to operate standard office equipment (e.g., computer, phone, copier)
- Visual ability to read and produce documents, spreadsheets, and digital content
- Ability to communicate clearly and effectively in person, over the phone, and via email
- Occasional travel to attend job fairs or community events
- Must be able to safely navigate winter conditions, including walking through deep snow to access the office in a snowbound village environment, and perform occasional snow shoveling as needed.
- Must be comfortable working in and tolerating heavy winter weather conditions.
Winter Benefits:
- Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
- Employee Assistance Program (EAP)
- Professional development opportunities
- Free ski and tubing passes for employees
- Free ski passes for dependents
- 50% off food at our restaurants
- Free group ski and snowboard lessons for employees
- Employee discounted lift tickets for family and friends
- Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
- Employee ski reciprocal programs
Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.
