Top 157 Client representative Jobs in Norfolk, Ne

Quality-Patient Relations Representative
Faith Regional Health Services —Norfolk, NE
- Weekends as needed
- English
- Mid-level
- Analysis skills
Outside Sales Representative
Premier Financial LLC —Nebraska
- $75,000 - $135,000 a year
- Full-time
- Background check
- Communication skills
- Entry level
- Flexible schedule
Quick Apply
Regional Operations Manager | Multi-Site Leadership | Restoration
Jombine —Nebraska
- $90,000 - $110,000 a year
- Full-time
- Up to 50% travel
- 5 years
- Office
- Paid parental leave
- Paid holidays
Quick Apply
8d
Benefits Representative
AMBA —Norfolk, NE
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- Leadership
- Communication skills
- Retirement plan
Support Specialist-Urgent Care
Faith Regional Health Services —Norfolk, NE
- Weekends as needed
- Computer literacy
- Urgent Care
- English
Support Specialist-General Surgery-Faith Health
Faith Regional Health Services —Norfolk, NE
- Weekends as needed
- Surgery
- English
- High school diploma or GED
Behavioral Health Tech
Faith Regional Health Services —Norfolk, NE
- Part-time
- English
- High school diploma or GED
- Critical & Intensive Care
Unit Support Specialist-CNA-ER
Faith Regional Health Services —Norfolk, NE
- Weekends as needed
- 18 years or older
- English
- High school diploma or GED
6d
CNA-Float
Faith Regional Health Services —Norfolk, NE
- 12 hour shift
- 18 years or older
- Float pool
- Hospital
ALLO Enterprise Business Executive
ALLO Communications LLC —Norfolk, NE
- Full-time
- Word processing
- Data analysis skills
- Mid-level
- Health savings account
- Health insurance
Quick Apply
14d
Director of Child Support Enforcement Closes 07/15/2027
Ponca Tribe of Nebraska —Norfolk, NE
- $56,305.00 - $83,429.59 a year
- Full-time
- Microsoft Word
- Microsoft Access
- Computer literacy
7d
Leader In Training (Part-Time)
Buckle —Norfolk, NE
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Cleaning
- Employee assistance program
- Paid sick time
8d
Nebraska Sales Representative
Dinges Fire Company —Norfolk, NE
- Part-time
- Computer literacy
- Mid-level
- Computer skills
Quick Apply
Phlebotomist I
Faith Regional Health Services —Norfolk, NE
- 12 hour shift
- Hospital
- Adults
- HIPAA
Account Associate - State Farm Agent Team Member
Dana Liebig - State Farm Agent —Norfolk, NE
- $36,000 - $60,000 a year
- Full-time
- Office
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
IT Network Analyst II
Faith Regional Health Services —Norfolk, NE
- Weekends as needed
- English
- Mid-level
- Windows
Retail Merchandiser - Walmart
PRE-US —Norfolk, NE
- $15 an hour
- Part-time
- 18 years or older
- Merchandising
- US work authorization
- Flexible schedule
Quick Apply
Social Services Worker-MSW-Case Mgt
Faith Regional Health Services —Norfolk, NE
- $26,000 a year
- Weekends as needed
- Inpatient
- English
- Research
Social Services Worker-MSW-Hospice
Faith Regional Health Services —Norfolk, NE
- Weekends as needed
- English
- Mid-level
- Master's degree
Lead Construction Project Engineer- Dam Project
Thalle Construction Company —United States
- Background check
- Construction site
- CAD
- Paid holidays
- Disability insurance
Quick Apply

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Quality-Patient Relations Representative

Faith Regional Health Services -
Norfolk, NE

Apply Now

Job Details

Full-time

Qualifications

Statistics
Data analysis reporting
Client rapport building
English
Patient safety
Driver's License
Quality risk management
Infection control regulations
Computer skills
Customer service problem-solving

Full Job Description

Work Status Details : Full Time | 80.00 Hours Every Two Weeks
Exempt from Overtime : Non-Exempt
Shift Details : M-F
Department : Quality Management | Reports To: Assistant Risk Manager-RN

The mission of Faith Health is to serve Christ by providing all people with exemplary medical services in an environment of love and care.

Summary:

The Patient Relations Representative will have demonstrable skills in leadership, management, interpersonal relations, conflict resolution, and problem solving. The Patient Relations Representative serves as a primary liaison between patients, families, and the organization to facilitate timely service recovery and effective resolution of patient complaints and grievances. This role is responsible for receiving, investigating, coordinating, and documenting concerns related to patient care, patient rights, and service experiences , ensuring concerns are addressed in a compassionate, fair, and regulatory‑compliant manner.

The Patient Relations Representative works collaboratively with clinical, administrative, and leadership teams to resolve issues, restore trust, improve patient satisfaction, and identify opportunities for systemic improvement. This position plays a critical role in enhancing the patient experience, mitigating risk, and supporting the organization’s commitment to patient‑centered care.

The listing of job duties contained in this job description is not all inclusive . Duties may be added or subtracted at any time due to the needs of the organization.

Responsibilities:

Essential Job Duties and Responsibilities :

Service Recovery

Serve as the primary point of contact for patients and families experiencing dissatisfaction or concerns related to care, treatment, safety, or service.

Respond promptly to patient concerns using service recovery principles, including empathy, clear communication, accountability, and follow ‑ through .

Coordinate real ‑ time service recovery interventions when appropriate , working closely with unit leadership and frontline staff.

Facilitate meaningful communication between patients/families and care teams to support understanding, trust, and resolution.

Complaint and Grievance Management

Receive, assess, and triage patient complaints and grievances in accordance with policy and regulatory requirements.

Distinguish complaints from grievances and apply appropriate workflows , timelines, and documentation standards.

Conduct thorough, unbiased investigations, including interviews, medical record review, and collaboration with involved departments.

Draft clear, accurate , and timely written grievance responses that meet CMS and accreditation requirements.

Track and monitor grievances to ensure resolution within required timeframes and escalate concerns as appropriate .

Collaboration and Communication

Partner with nursing, providers, quality, risk management, compliance, and patient experience teams to coordinate investigations and resolutions.

Facilitate difficult conversations professionally and compassionately, including when outcomes are not aligned with patient expectations.

Serve as a resource to staff regarding patient rights, grievance processes, and service recovery best practices.

Documentation and Reporting

Maintain accurate , complete, and timely documentation of complaints, grievances, investigations, and outcomes.

Enter data into electronic event recording s ystem as required .

Identify patterns, trends, and recurring themes from complaints and grievances and provide summary reports as requested .

Participate in performance improvement initiatives based on patient feedback and grievance data.

Regulatory and Policy Compliance

Ensure complaint and grievance handling complies with CMS Conditions of Participation, state regulations, and accreditation standards.

Support survey readiness by maintaining documentation, policies, and processes related to patient rights and grievance resolution.

Participate in audits, reviews, or regulatory inquiries related to patient complaints and grievances as needed.

Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other information:

Job Requirements:

The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required .

EDUCATION (Minimum Requirements for Position ):

Bachelor’s Degreepreferred.

Previous Experience Requirements:

EXPERIENCE:

P revious management experience/organization preferred.

Previous healthcare experiencerequired.

Skills/Knowledge Requirements:

SKILLS (If Applicable ):

Language Skills – A bility to read, write, speak, and understandthe English language required.

Excellent verbal and written communication , problem- s olvingand interpersonal skills required.

Ability to effectively and regularly communicate and establishongoing rapport with diverse client populations required.

A dvanced computer skills and knowledge of statistics, datacollection, analysis, and data presentation required.

Ability to apply knowledge of patient rights, safety rights, safetypractices, infection control principles, and risk management issues required.

Ability to maintain a high level of integrity, confidentialityand professionalism required.

Exceptional customer servicerequired.

KNOWLEDGE (If Applicable ):

Knowledge of federal and state laws and regulations and accreditation standards preferred.

Other Certifications / Requirements:

Current, valid driver’s license issued in the state of legalresidencerequired.

Faith Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Apply Now

Refine Your Search

client representative jobs in norfolk, ne

Quality-Patient Relations Representative

Outside Sales Representative

Regional Operations Manager | Multi-Site Leadership | Restoration

Benefits Representative

Support Specialist-Urgent Care

Support Specialist-General Surgery-Faith Health

Behavioral Health Tech

Unit Support Specialist-CNA-ER

CNA-Float

ALLO Enterprise Business Executive

Director of Child Support Enforcement Closes 07/15/2027

Leader In Training (Part-Time)

Nebraska Sales Representative

Phlebotomist I

Account Associate - State Farm Agent Team Member

IT Network Analyst II

Retail Merchandiser - Walmart

Social Services Worker-MSW-Case Mgt

Social Services Worker-MSW-Hospice

Lead Construction Project Engineer- Dam Project

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