Work Status Details : Full Time | 80.00 Hours Every Two Weeks
Exempt from Overtime : Non-Exempt
Shift Details :
Department : Information Technology | Reports To: IT Service Delivery Supervisor
The mission of Faith Health is to serve Christ by providing all people with exemplary medical services in an environment of love and care.
Summary:
Under the direction of the Manager of Information Technology, provides technical support for all users. Calls, receives, logs and distributes all action requests, places calls to respective companies and IT staff. Proficiency in all version of MS Windows, all MS Office Products, ability to troubleshoot software and hardware (workstations, laptops, peripheral devices, printers, servers and network hardware), manage the inventory database, and requisition new equipment. Monitors support response and resolution times to ensure compliance with service level agreements for all system support issues. Must possess excellent oral/written communication skills and be able to interact effectively with customers and team members. Must be self-motivated and able to work under minimal supervision.
*** This is an on-site position only. The employee must be able to be onsite to respond to issues within the timeline outlined in the IT Service Level Expectations policy.
The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.
Responsibilities:
Essential Job Duties and Responsibilities :
1. Provides end-user support for all hardware/software installation and maintenance issues via phone as well as on-site installations and troubleshooting.
2. Provides telephone support for all end users on a wide variety of hardware and software applications and issues. Evaluates user needs and coordinates with appropriate IT staff member or vendor when unable to resolve.
3. Maintains Help Desk software for tracking trouble calls. Broad knowledge of various software applications and operating systems.
4. Responsible for general maintenance and minor repairs on computer system equipment.
5. Responsible for keeping an inventory of computers, parts, and software, including asset disposal tracking ensuring compliance with applicable IT administrative policies.
6. Gathers statistics from logs and other sources to compile reports and reports outstanding support issues and performance improvement opportunities to IT Service Excellence and the Manager of Information Technology.
7. Assists IT administration in the development of IT policies and procedures by creating forms to be used and procedures to be followed by both IT staff and other departmental personnel concerning policies related to the System Support activities (i.e., vendors’ response forms, system request forms, etc.).
8. Responsible for installing, operating, testing, and troubleshooting audio and video equipment such as microphones, video screens, projectors, recording equipment, etc. throughout the organization. Maintains, cleans, stores, and inventories equipment. May require travel to different locations to assist with initial equipment set up and/or for meetings, presentations, etc.
9. Researches and answers user questions and responds to problems related to personal computers and products. Supports PC training for staff as appropriate and/or coordinates training needs with IT staff member.
Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other information:
Job Requirements:
The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.
EDUCATION:
Associate Degree required.
Bachelor’s Degree preferred.
Previous Experience Requirements:
EXPERIENCE:
Previous IT experience preferred.
Skills/Knowledge Requirements:
SKILLS:
Language Skills – Ability to read, write, speak, and understand the English language required..
KNOWLEDGE:
Broad knowledge of various hardware, software applications and operating systems required.
Other Certifications/Requirements:
Current, valid driver’s license issued in the state of legal residence required/
Operate Faith Health owned vehicles required.
Your own personal smart phone required. (Faith Health mobile apps, as well as consent to receive messages by SMS/MMS on personal phone, may be necessary to perform the functions of this position.)
Faith Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
