Top 18 Application support analyst Jobs in Norfolk, Va

Lead Analyst FSMS 2
i360technologies, Inc. —Virginia Beach, VA
- 6 years
- Oracle
- Bachelor's degree
- AD&D insurance
- Disability insurance
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Lead EBS Federal Financials Analyst 1
i360technologies, Inc. —Norfolk, VA
- 6 years
- Oracle
- Bachelor's degree
- AD&D insurance
- Disability insurance
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Sr EBS Analyst | Master Data Lead
i360technologies, Inc. —Norfolk, VA
- 6 years
- Oracle
- Bachelor's degree
- AD&D insurance
- Disability insurance
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Senior Analyst Specialist
WEB BUSINESS SOLUTIONS INC —Virginia Beach, VA
- Full-time
- 7 years
- Microsoft Excel
- Analysis skills
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8d

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ServiceNow Workflow Manager
Govcio LLC —Hampton, VA
CMDB design, implementation, and ongoing governance. DOD 8140 IAT II certification (Security+ CE, CCNA-Security, CySA+,CND). HTML, CSS, and UI customization.
$120,000 - $150,650 a year
Talent Service Specialist - TCOE
ADP —Norfolk, VA
You will provide Tier I technology support, troubleshoot client issues, answer Talent-related questions, and deliver consultative guidance across Talent domains…
$21.92 - $40.87 an hour
3d

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Client Support Desk Analyst
defi AUTO LLC —Columbus, OH
In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues,…
$60,000 - $75,000 a year
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TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
CompTIA Network+ or similar networking certification (a plus). Responsible for serving as the first point of contact for end-user technical support, providing…
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application support analyst jobs near norfolk, va

Lead Analyst FSMS 2

i360technologies, Inc. -
Virginia Beach, VA

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Job Details

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Managing technical support teams
Incident management software
Incident Escalation
Bachelor's degree
Team management
Product backlog management
Customer support ticket management
Escalation handling
Ticketing system technical support

Full Job Description

At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. i360 is seeking an Oracle Federal Financials O&M Tier 2 Lead to resolve the complex technical and functional issues escalated from Tier 1 in the client's Oracle Federal Financials environment, operated as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 2 team, manages advanced issue resolution across the financial system, and owns the backlog and priority reporting the client relies on. This is a designated key personnel position.

Key Responsibilities

Lead the Tier 2 team in resolving complex issues across Oracle Federal Financials sub-ledgers, ledgers, interfaces, and financial reports.
Manage all incidents assigned to the Tier 2 group in ServiceNow, driving timely resolution and accurate documentation.
Coordinate and produce the Tier 2 backlog report and the priority ticket report for the client.
Act as Tier 2 module approver for application access requests.
Provide deep functional and technical analysis on escalated issues, identify root causes, and recommend solutions.
Support shared service provider liaison activities, including monitoring tickets for supported agencies and reporting status.
Coordinate with the Tier 1 Lead, functional, architect, and program leads on escalations and process improvements.
Support audit requests with documentation, data, and walkthroughs.

Qualifications

Bachelor's degree.
Minimum 6 years of related experience, with significant time in advanced application support or functional/technical issue resolution.
Demonstrated experience leading escalation management and a support team.
Experience with ServiceNow (or similar ITSM platform) and managing assignment-group queues, backlog, and reporting.
Ability to pass a federal background investigation and obtain client site access.

Nice to Have

Familiarity with federal financial management environments and shared service operations.
ITIL certification or formal service management training.

Security & Eligibility Requirements

Ability to obtain and maintain a federal Public Trust (suitability) clearance
Must be able to pass a federal background investigation
U.S. Citizenship or Permanent Residency required (no visa sponsorship available)

Benefits

Referral Bonus
(401k) Matching
Holidays – Eleven
Technology Reimbursement
Short-Term & Long-Term Disability
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
80% Employer Paid Health Care Plan (Medical, Dental & Vision)

Equal Opportunity Employer Minority/Female/Veteran/Disability

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.

Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.

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application support analyst jobs in norfolk, va

Lead Analyst FSMS 2

Lead EBS Federal Financials Analyst 1

Sr EBS Analyst | Master Data Lead

Senior Analyst Specialist

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