Top 32 Branch operations coordinator Jobs in Norfolk, Va

Branch Operations Coordinator
Merit Restorations —Chesapeake, VA
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Residential
- AD&D insurance
- Disability insurance
Quick Apply
Service Coordinator
Hiller Companies —Chesapeake, VA
- $24 - $31 an hour
- Urgently hiring
- Mid-level
- Microsoft Office
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
12d
Senior Manager, Fleet Operations
Groundworks Operations, LLC —Virginia Beach, VA
- $140,000 - $155,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Opportunities for advancement
Quick Apply
2d
Branch Coordinator - TELEWORK
Apria Healthcare LLC —Hampton, VA
- $16.66 - $20.97 an hour
- Full-time
- Remote
- Background check
- Computer literacy
- Basic math
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Branch Operations Manager II
WillScot —Chesapeake, VA
- $76,200 - $114,400 a year
- Overtime
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
3d
Branch Recruiter (Multi-Site)
BrightView Landscapes —Chesapeake, VA
- $30 - $33 an hour
- Weekends as needed
- Spanish
- English
- Office
- Paid holidays
- Health insurance
Operations Coordinator
Ferguson Enterprises, LLC —Newport News, VA
- $15.00 - $23.79 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Paid parental leave
- Health insurance
Logistics Coordinator - Customs Brokerage
Expeditors —Chesapeake, VA
- $20.19 - $25.00 an hour
- Full-time
- Microsoft Excel
- English
- Mid-level
- Employee stock purchase plan
- Paid holidays
Quick Apply
Food Program Coordinator
Armed Services YMCA of The U S A —Virginia Beach, VA
- $17 an hour
- Part-time
- Clean driving record
- High school diploma or GED
- Driver's License
Maintenance Coordinator
Penske Truck Leasing and Logistics —Chesapeake, VA
- $23 - $25 an hour
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
Service Coordinator
Mazzella —Virginia Beach, VA
- $45,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Disability insurance
- Health insurance
Quick Apply
Operations Manager AGI
James River Grounds Management —Portsmouth, VA
- Full-time
- Microsoft Word
- Background check
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Service Coordinator
Mazzella Companies —Virginia Beach, VA
- From $45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Disability insurance
- Health insurance
Service Coordinator
LINDER INDUSTRIAL MACHINERY COMPANY —Chesapeake, VA
- 5 years
- Computer literacy
- Mid-level
Quick Apply
Fitness Coordinator
YMCA Of South Hampton Roads —Virginia Beach, VA
- CPR Certification
- Pass drug screening
- Mid-level
- Opportunities for advancement
10d
Building Automation Service Specialist
Siemens —Norfolk, VA
- $42,340 - $72,583 a year
- Extended hours
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
10d
Construction Inspector III
City of Norfolk, VA —Norfolk, VA
- $56,337.11 - $64,648.13 a year
- Extended hours
- Management
- Construction site
- Research
Client Manager - Commercial Landscaping
James River Grounds Management, LLC —Portsmouth, VA
- $65,000 - $75,000 a year
- Full-time
- Computer literacy
- Writing skills
- Mid-level
Quick Apply
Client Manager - Commercial Landscaping
James River Grounds Management —Portsmouth, VA
- Full-time
- Background check
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Marketing Technology Specialist
Howard Hanna Real Estate Services —Newport News, VA
- Full-time
- Writing skills
- Mid-level
- Office
Quick Apply

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Branch Operations Coordinator

Merit Restorations -
Chesapeake, VA

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Sage
Project coordination
Xactware
Productivity software
Customer information system software

Full Job Description

We specialize in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters. We partner with leading insurance carriers and handle everything from emergency cleanup to complete rebuilds, with a focus on safety, integrity, and advocacy. As entrepreneurs, we take full ownership of the work we do and the families we serve.

At Merit, our purpose is simple and non-negotiable: we work together as a team so we can change lives. Teamwork is the foundation of everything we do—because teamwork creates impact, and impact changes lives. We exist to help people, and the only way we do that at the highest level is by moving as one team, aligned in mission, values, and execution.

Why we exist. We exist for two families. The families we serve and the families inside this company. When we work together and serve our clients at the highest level, both families win.

As a Branch Operations Coordinator, you are the operational backbone of your branch — owning the customer experience, dispatch, project administration, and office operations that keep it running every day. You report directly to your Branch Manager, who owns your coaching, performance, priorities, and accountability. While assigned to your branch, this role also carries company-wide responsibilities — executing Merit's standards for dispatch, customer communication, CRM, reporting, documentation, and compliance so every location operates as one.

Customer Experience

Answer incoming calls and emails professionally and promptly; respond to all inquiries.
Collect job details and create emergency service work orders (schedule in Albi)
Own the Google Review process; serve as a secondary contact for homeowners.
Handle basic customer concerns and escalate issues to the Branch Manager and/or VP of Branch Operations when needed

Dispatch & Scheduling

Schedule and dispatch technicians for emergency service calls, and coordinate site inspections.
Optimize daily routes to reduce downtime and improve response time.
Adjust schedules in real time as jobs run long or emergencies arise.
Confirm appointments with customers and provide arrival windows
Track technician/crew status throughout the day.
Ensure every opportunity is assigned, tracked, and never dropped.
Help constantly improve and build dispatch procedures and system

Office Operations & Administrative Management

Run phones, mail, filing, supplies, and office organization.
Help manage vendor coordination and fleet administration
Help manage licensing, insurance, and permitting as needed
Ensure paperwork is complete and saved in the appropriate location
Provide administrative support to the Branch Manager and field team.

Operational Support & Accountability

Serve as the communication bridge between the field and the office.
Ensure teams have all job details, addresses, and customer notes (Albi)
Create jobs and maintain complete files in Albi; keep documentation accurate.
Process authorizations, waivers, and change orders via Albi
Support permits, TPA documentation, compliance, and job closeout.

Financial Administration

Support billing, invoicing, and collections (including TPA billing via Contractor Connection).
Process insurance checks, mortgage packets, and lien releases.
Track deductibles and subcontractor invoices; keep job financials clean in Sage.

CRM & Lead Management

Enter every lead accurately and maintain CRM data integrity.
Track referral sources, route opportunities, and support sales reporting.
Support marketing campaigns and maintain customer records.

Reporting & Data Accuracy

Maintain weekly operational and KPI reports (POMS, Job Track, Daily Xact, Alacrity).
Own lead, Google Review, and job-status reporting.
Keep dashboards and administrative metrics accurate.

Company Standards

Execute dispatch, phone, CRM, documentation, and compliance standards.
Support SOPs, system rollouts, and process improvements.

Success Looks Like

Every customer feels informed.
Every lead is captured.
Every technician knows where to go.
Every project is organized. Albi is updated.
Every document is complete.
Every phone call is answered professionally.
Every office reflects the Merit brand.
Branch Manger(s) stay informed

Company-Wide Responsibilities

Branch Operations Coordinators are part of a shared services team that supports every Merit location. While each coordinator is assigned to a home branch, they are expected to work as one team—answering calls, responding to emails, scheduling appointments, dispatching technicians, and supporting operational execution across the company to deliver a consistent customer experience.

In addition to branch responsibilities, each Branch Operations Coordinator will have clearly defined company-wide ownership areas. These responsibilities will be assigned individually and may include functions such as dispatch, ALBI administration, reporting, Google Reviews, TPA compliance, software administration, or other operational initiatives. Success in this role requires collaboration, flexibility, and a commitment to helping the entire company succeed—not just your assigned branch.

In practice: inbound calls ring at every location at once. The first to answer owns the call end to end — answer, book, schedule, and hand off with complete notes, regardless of which branch it is for.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

2+ years in dispatch, office management, or administrative coordination (restoration, trade, or service preferred).
Tech-comfortable: Albi, Sage, XactAnalysis, Adobe, Microsoft Office, scheduling and invoicing tools (or a fast learner).
Strong organization and multitasking under a high volume of calls and changes.
Clear, professional communicator; customer-focused and team-oriented.
Organized but flexible; comfortable making sound decisions independently.
Reliable, Proactive, and detail-oriented

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Company cell phone and laptop.

Quick Apply

Refine Your Search

branch operations coordinator jobs in norfolk, va

Branch Operations Coordinator

Service Coordinator

Senior Manager, Fleet Operations

Branch Coordinator - TELEWORK

Branch Operations Manager II

Branch Recruiter (Multi-Site)

Operations Coordinator

Logistics Coordinator - Customs Brokerage

Food Program Coordinator

Maintenance Coordinator

Service Coordinator

Operations Manager AGI

Service Coordinator

Service Coordinator

Fitness Coordinator

Building Automation Service Specialist

Construction Inspector III

Client Manager - Commercial Landscaping

Client Manager - Commercial Landscaping

Marketing Technology Specialist

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