Top 1672 Customer specialist Jobs in Norfolk, Va

Customer Experience Specialist
Fortis Solutions Group —Virginia Beach, VA
- $22 - $28 an hour
- Full-time
- Marketing
- Computer literacy
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
Client Support Specialist
ADP —Norfolk, VA
- $17.02 - $30.14 an hour
- Overtime
- Military
- Writing skills
- 3 years
- Wellness program
- Disability insurance
4d
Library Media Assistant I
Norfolk Public School District —Norfolk, VA
- $20.38 - $32.51 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Entry level
Customer Support Specialist
Eyring Movers —Hampton, VA
- $23.68 - $28.51 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Relocation assistance
- Health insurance
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Patient Call Center Specialist
Urology of Virginia PLLC —Virginia Beach, VA
- $16.50 - $20.00 an hour
- Communication skills
- Entry level
Quick Apply
11d
Retail Sales Associate
Skechers USA Retail, LLC —Norfolk, VA
- $16.00 - $16.97 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Flexible schedule
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IT Support Specialist I
Mode5 —Norfolk, VA
- $25 - $27 an hour
- Full-time
- Office
- Windows
- Microsoft Office
- Paid holidays
- Health insurance
Quick Apply
1d
Technical Service Desk Specialist
Booz Allen Hamilton —Virginia Beach, VA
- $52,900 - $108,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
8d
Call Center Specialist
notifyMD —Chesapeake, VA
- From $17.50 an hour
- 8 hour shift
- Computer literacy
- No experience needed
- English
- Health insurance
- Dental insurance
Quick Apply
6d
Front Desk Receptionist
Verdi Eye Specialists —Norfolk, VA
- Full-time
- Computer literacy
- Office
- Administrative experience
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6h
SCHOOL CLERICAL SPECIALIST I
Secep —Virginia Beach, VA
- $18.10 - $28.59 an hour
- Full-time
- School experience
- Microsoft Excel
- Inventory management
10d
Office Services Specialist
Old Dominion University Research Foundation —Norfolk, VA
- $21 - $25 an hour
- Full-time
- Writing skills
- Office
- Administrative experience
6d
Implementation Specialist II
ADP —Norfolk, VA
- $18.56 - $34.66 an hour
- Overtime
- Military
- Writing skills
- Mid-level
- Wellness program
- Disability insurance
6d
Insurance Premium Payment Associate
Sentara Health Administration, Inc. —Virginia Beach, VA
- Full-time
- Hybrid work
- Computer literacy
- English
- High school diploma or GED
- 403(b) matching
- Paid parental leave
Quick Apply
Patient Care Specialist
Sentara Hospitals —Norfolk, VA
- Full-time
- Surgery
- Mid-level
- 3 years
- 403(b) matching
- Paid parental leave
Quick Apply
Information Technology Support Specialist
TQI Solutions, Inc. —Norfolk, VA
- $28.83 an hour
- Full-time
- Research
- Mid-level
- In-person
Quick Apply
4d
Credentialing Specialist 1
Sentara Hospitals —Norfolk, VA
- $16.92 - $25.38 an hour
- Overtime
- Remote
- Customer service
- Medical office experience
- High school diploma or GED
- 403(b) matching
- Paid parental leave
Quick Apply
6d
Specialist: Seasonal, Part-time
Apple —Virginia Beach, VA
- $22.00 - $28.88 an hour
- Part-time
- Entry level
- Employee stock purchase plan
- Health insurance
AR Specialist I
Sentara Hospitals —Norfolk, VA
- Full-time
- High school diploma or GED
- In-person
- 1 year
- 403(b) matching
- Paid parental leave
Quick Apply
Purchasing & Inventory Specialist
ODUrent —Norfolk, VA
- $17 - $25 an hour
- 8 hour shift
- Carpentry
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply

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Customer Experience Specialist

Fortis Solutions Group -
Virginia Beach, VA

Quick Apply

Job Details

Full-time
$22 - $28 an hour

Benefits

Paid holidays
Disability insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Computer operation
Managing customer accounts
Customer communication
Rulers
Basic math
High school diploma or GED
Managing clients in a customer support role
Smartsheet
Desktop applications
Productivity software
Customer information system software
Technical Proficiency

Full Job Description

Description

As the Customer Experience Specialist (CES) you will serve as the primary point of contact for your assigned customer base and are responsible for providing the highest level of service throughout the life cycle of the order, from inception to the collection of payment. As the Customer Experience Specialist you will act as the liaison between the customer, sales, and internal operations teams to ensure all customer requirements are met.

Essential Duties and Responsibilities:

Generate quote requests and communicate with salespersons and customers regarding quotes and any other applicable information. This will require the CRS to gain and demonstrate proficiency with the technical aspects of the product including size, shape, finishing requirements, color considerations, adhesive, application concerns, etc.
Initiate prepress requests for proof creation of new and revised items. Verify accuracy prior to submission to the customer.
Create and maintain item records within the ERP system to confirm all current specifications are captured to successfully produce the product.
Conduct contract review to verify correct pricing from the customer PO to the price table created in the ERP system for each item.
Maintain customer records within the ERP system; including contacts, specific requirements and quality standards.
Process customer orders by gathering item and order specifics and entering into the ERP system in an accurate and timely manner.
Effectively manage finished good inventory for assigned customer base by conducting regular data analysis to maintain appropriate stock levels.
Build and maintain good customer relationships both externally and internally.
Communicate with production, prepress, and shipping regarding the status of orders, customer requests, and other applicable information.
Interact directly with the Sales Team and Customers in gathering information for various processes.
Receive and respond to all customer inquiries in a timely, efficient and knowledgeable manner.
Initiate proactive follow-up with customers to ensure their needs are being met.
Address all incoming complaints by actively participating in the quality investigation, and guiding resolution processes to a proper and satisfactory closure.
Update job knowledge by participating in educational opportunities.
Participate in continuous improvement projects and strategic initiatives.
Additional duties as required. Job duties listed are subject to change at the supervisor’s discretion and include but are not limited to the above list.

Requirements:
Education and Experience:

High School diploma required. Associate degree preferred, in business, sales, marketing or similar curriculum (or equivalent college coursework).
Minimum of 3 years progressive experience in a similar, direct Customer Service role, preferably in the printing or packaging industry or another similar manufacturing environment.
Experience managing or supporting customer accounts.

Job Knowledge, Skills, and Abilities:

Desire and ability to deliver exceptional customer service.
Excellent verbal and written communication skills.
Able to think creatively to solve problems and resolve challenges.
Able to think proactively and anticipate customer needs.
Able to work collaboratively with other team members.
Willing to give 110% effort to ensure customers are 100% satisfied.
Organized, detail-oriented, with ability to multi-task and prioritize competing requests to ensure deadlines are met.
High competency level with computer and software skills, compatible with job responsibilities; MS Office products, ERP Software, CRM software, Smartsheet, etc.
Able to work in a fast-paced environment with changing requirements.
Possess basic math skills: Working knowledge of decimals, fractions, percentages, and the ability to read ruler measurements.

Supervisory Responsibilities:

None

Training Requirements:

Willing to attend required training courses or sessions related to the job as assigned.

Physical Demands:

Sitting, standing, and repetitive tasks of working at a computer.
Some light office lifting (max 25 lbs.) is required.
Pass a pre-employment drug test and subject to random drug screening.

Work Environment:

Primary work environment is an onsite office.
Exposure to dust and noise in the production environment.
Warehouse environment temperatures may be influenced by outside temperatures.

Personal Protective Equipment:

Protective Eyewear and closed toed shoes are highly recommended in the production area and may be required in certain facilities.

Travel Requirements:

May include occasional travel to customer facilities or off-site seminars and training.

Position pay and benefits: This position offers a pay range of $22.00 to $28.00 per hour. Fortis offers a comprehensive suite of benefits for all full time employees, including health, dental, vision, short and long term disability, life insurance, paid time off, paid sick time, parental leave, tuition reimbursement, holiday pay, 401k with company match and more!

#CustomerExperience #Print #Packaging #AccountManagement

Employees must be able to perform the essential functions of their position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, provided this does not create an undue hardship for the company. Fortis Solutions Group retains the right to change or assign other duties to this position, as needed.

Fortis Solutions Group is committed to a diverse and inclusive workplace. We are an equal opportunity employer and therefore, do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Quick Apply

Refine Your Search

customer specialist jobs in norfolk, va

Customer Experience Specialist

Client Support Specialist

Library Media Assistant I

Customer Support Specialist

Patient Call Center Specialist

Retail Sales Associate

IT Support Specialist I

Technical Service Desk Specialist

Call Center Specialist

Front Desk Receptionist

SCHOOL CLERICAL SPECIALIST I

Office Services Specialist

Implementation Specialist II

Insurance Premium Payment Associate

Patient Care Specialist

Information Technology Support Specialist

Credentialing Specialist 1

Specialist: Seasonal, Part-time

AR Specialist I

Purchasing & Inventory Specialist

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