Top 23 Customer support & client services managers Jobs in Norfolk, Va

Customer Service Manager
Hampton Roads Transit —Norfolk, VA
- $79,946 - $103,929 a year
- Weekends as needed
- Sales
- Marketing
- Writing skills
Call Center Manager
GERC —Virginia Beach, VA
- $43,137.36 - $51,950.38 a year
- Weekends as needed
- Hospitality
- Sales
- Salesforce
Quick Apply
Contact Center Supervisor
Canon Info Technology Services —Chesapeake, VA
- $50,020 - $62,000 a year
- Urgently hiring
- Hybrid work
- High school
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Sr Workforce Planning Specialist
ADP —Norfolk, VA
- $18.56 - $34.66 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
- Wellness program
- Disability insurance
13d
Membership Manager
SALVATION ARMY —Norfolk, VA
- $55,626.12 - $69,531.66 a year
- Weekends as needed
- Management
- Marketing
- English
- Paid holidays
- Health insurance
4d
Operations Manager, Government
Seneca Holdings —Virginia Beach, VA
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Enrollment Communications Analyst
Regent University —Virginia Beach, VA
- $45,000 - $50,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Client Success Manager
Paradigm —Virginia Beach, VA
- $65,000 - $90,000 a year
- Full-time
- 7 years
- Criminal background check
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
Call Center Outbound Team Lead
Great Eastern Resort Corporation —Virginia Beach, VA
- Weekends as needed
- Mid-level
- Bachelor's degree
- Continuous improvement
Quick Apply
Customer Care Manager - State Farm Agent Team Member
Tracey Vinson - State Farm Agent —Portsmouth, VA
- $12 - $15 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- Opportunities for advancement
Quick Apply
Service Manager
Cintas —Portsmouth, VA
- $68,000 - $90,422 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
7d
Service Supervisor
Cintas —Portsmouth, VA
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Member Services Representative Shift Lead
Planet Fitness - Excel Fitness —Hampton, VA
- $13.50 an hour
- Full-time
- 18 years or older
- CPR Certification
- Computer literacy
- COVID-19 protective measures
- Paid parental leave
Quick Apply
Customer Service Supervisor
PetSuites —Newport News, VA
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
Operations Manager, Government
CI Azumano —Virginia Beach, VA
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Operations Supervisor, Government Travel
CI Azumano —Virginia Beach, VA
- Full-time
- Remote
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Operations Supervisor, Government Travel
Seneca Holdings —Virginia Beach, VA
- Full-time
- Remote
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Client Engagement Manager – Family Office Services
Family Office Growth Partners —United States
- From $100,000 a year
- Full-time
- Remote
- Background check
- 11+ years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
2d

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Call Center Manager
GERC —Virginia Beach, VA
*Education*: Bachelor’s degree in business administration, management or a related field; or equivalent sales experience as stated below.
$43,137.36 - $51,950.38 a year
Quick Apply
Customer Service Manager
Hampton Roads Transit —Norfolk, VA
Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of…
$79,946 - $103,929 a year

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Field Service Manager
InfoSight Corporation —Chillicothe, OH
Valid driver’s license and clean driving record. 5+ years of experience in field service or technical service roles, with 2+ years in a supervisory or…
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Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
MUST have a Property & Casualty license. Strong understanding of Personal Lines coverages and service processes. Deliver an Exceptional Client Experience.
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Customer Service Manager

Hampton Roads Transit -
Norfolk, VA

Apply Now

Job Details

Full-time
$79,946 - $103,929 a year

Qualifications

Computer operation
Staff supervision
Database systems
Team supervision
Avaya
Managing teams in a customer support role
Writing skills
Driver's License
Desktop applications
Mailchimp
Telephone systems
Public relations
Productivity software
Technical Proficiency

Full Job Description

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.

Salary Range: $79,946 - $103,929

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

Provides overall management for all customer service functions.
Develops and implements policies and procedures for the Call Center and Transit Centers
Oversees the customer complaint process to ensure complaints are documented, processed and closed.
Analyzes Call Center performance metrics and trends and develops reports.
Tracks timesheets and accrued time of department personnel.
Prepares reports on established data requirements.
Reviews reports on complaints, fare media sales, and other activities.
Oversees the sale of fare media and ensures practices are in compliance with established procedures.
Ensures customer service staff are recruited and trained to provide the most professional, accurate and timely information to our customers.
Coordinates programs with other departments to ensure customer services are of the highest quality and professionalism.
Prepares and administer training materials for staff.
Develops performance metrics to evaluate the customer service function and ensure exceptional service is being provided.
Supports special events as directed.
Responds to serious incidents, crises, and emergencies in accordance with established policies and procedures.
Manages records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
Performs other duties as assigned.
Assists with the management of the operating budget.
Oversees department contracts
Serves as a member of proposal evaluation committee when designated.
Provides script updates to Interactive Voice Response System (IVR). Responsible for staffing and new hire interviews.

Required Knowledge, Abilities and Skills Essential to Job Functions:

Ability to supervise a staff of both professional and technical positions; good writing skills required, as well as ability to write reports and communicate verbally; must have ability to coordinate effectively with internal staff and with outside agencies and individuals; must demonstrate knowledge of customer service concepts and/or public relations; good computer skills required; must demonstrate good organizational skills.

Required Software Knowledge and Skills Essential to Job Functions:

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Software applications:

Microsoft Office

CAD-AVL

Mobile Fare Payment

ID Card Database

Avaya Call Management System Supervisor

Avaya Phone System

Interactive Voice Response System

Passenger Information Displays

Public Address System

MailChimp

Safety Responsibility:

Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Ensure all employees and contractors are properly trained and understand all rules, safety policies, and procedures to perform their work functions safely. Promote safety awareness by attending safety committee meetings and adhering to all safety procedures and policies. Actively conduct workplace hazard analyses for all employees to maintain a safe work environment. Encourage employee safety reporting program and communication of hazards to the Safety Department. Responsible for the timely mitigation of all unacceptable and undesirable safety risks. Accountable for safety performance within their functional area and achieving the agency’s safety goals.

Qualifications:

Training and/or Education:

Graduation from an accredited four-year college with a degree in business, marketing, community/public relations, or combination of education and required experience listed below.

Required Experience:

Significant experience in the customer service or public relations fields.

Licenses or Certificates:

Possess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).

Special Requirements:

This position is classified as essential personnel.

FLSA Status:

Exempt

Physical Demands:

Work may require some physical effort in making presentations off site, setting up displays, and operation of a keyboard device. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Unusual Demands:

Work involves some evening and weekend work for events. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime.

Exempt

HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at (757) 222-6000 or email [email protected].

Apply Now

Refine Your Search

customer support & client services managers jobs in norfolk, va

Customer Service Manager

Call Center Manager

Contact Center Supervisor

Sr Workforce Planning Specialist

Membership Manager

Operations Manager, Government

Enrollment Communications Analyst

Client Success Manager

Call Center Outbound Team Lead

Customer Care Manager - State Farm Agent Team Member

Service Manager

Service Supervisor

Member Services Representative Shift Lead

Customer Service Supervisor

Operations Manager, Government

Operations Supervisor, Government Travel

Operations Supervisor, Government Travel

Client Engagement Manager – Family Office Services

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