Top 1160 Driver manager Jobs in Norfolk, Va

Customer Service Manager
Hampton Roads Transit —Norfolk, VA
- $79,946 - $103,929 a year
- Weekends as needed
- Sales
- Marketing
- Writing skills
Area Driver Manager
Greyhound Lines, Inc. —Norfolk, VA
- $80,000 - $105,000 a year
- Full-time
- Management
- Employment & labor law
- Windows
- Paid parental leave
- Health insurance
14d
Contract Specialist
Hampton Roads Transit —Norfolk, VA
- $66,070 - $84,240 a year
- Full-time
- Microsoft Excel
- Customer service
- 5 years
Manager - Operations
Wesco —Hampton, VA
- $81,753 - $110,366 a year
- Urgently hiring
- Microsoft Excel
- 5 years
- High school diploma or GED
- Health insurance
- Dental insurance
8d
Property Manager
Richman Property Services —Norfolk, VA
- $69,000 - $70,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Loan repayment program
- Disability insurance
Quick Apply
9d
Support Coordinator (Case Manager III)
City of Norfolk, VA —Norfolk, VA
- $54,190.94 - $90,788.72 a year
- Full-time
- CPR Certification
- Mid-level
- Residential
3d
Senior Manager, Fleet Operations
Groundworks Operations, LLC —Virginia Beach, VA
- $140,000 - $155,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Opportunities for advancement
Quick Apply
7h
Assistant Property Manager II - Little Creek
Liberty Military Housing —Virginia Beach, VA
- $25.00 - $28.50 an hour
- Weekends as needed
- Microsoft Excel
- Computer literacy
- Mid-level
- AD&D insurance
- Paid holidays
Housing Stabilization Specialist (Case Manager III)
City of Norfolk, VA —Norfolk, VA
- $54,190.94 - $90,788.72 a year
- Full-time
- CPR Certification
- Mid-level
- Office
3d
Operations Manager
Avenues Recovery —Norfolk, VA
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- AD&D insurance
- Loan repayment program
Quick Apply
10d
Service Coordinator (Case Manager III)
City of Norfolk, VA —Norfolk, VA
- $54,190.94 - $90,788.72 a year
- Monday to Friday
- CPR Certification
- Nursing
- Mid-level
6d
Community Association Manager
Associa —Virginia Beach, VA
- Full-time
- Research
- Mid-level
- Office
Quick Apply
8d
RETAIL DISTRICT MANAGER UNASSIGNED
Dollar General —Virginia Beach, VA
- $94,600 - $118,200 a year
- Full-time
- Clean driving record
- Merchandising
- Business development
- Paid parental leave
- Health insurance
Ops Analyst Workforce Management
Dollar Tree —Chesapeake, VA
- $70,000 - $80,000 a year
- Full-time
- System design
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
Case Manager III
City of Norfolk, VA —Norfolk, VA
- $54,190.94 - $90,788.72 a year
- Full-time
- CPR Certification
- HIPAA
- Mid-level
7d
Human Resources Specialist (Employee Relations)
Liberty Military Housing —Virginia Beach, VA
- $77,000 - $88,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Project Coordinator
Hampton Roads Transit —Norfolk, VA
- $72,678 - $92,664 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
10d
BH/DS Supervisor II
City of Virginia Beach —Virginia Beach, VA
- $76,401.40 - $118,422.17 a year
- Full-time
- Mid-level
- Residential
- Driver's License
- Paid holidays
- Health insurance
Transportation Operations Manager
ABC TRANSPORTER —Norfolk, VA
- From $26 an hour
- Full-time
- Mid-level
- 3 years
- CDL
Quick Apply
Enterprise Project Manager
Hampton Roads Transit —Norfolk, VA
- $121,342 - $157,745 a year
- Full-time
- 7 years
- Customer service
- Office

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Customer Service Manager

Hampton Roads Transit -
Norfolk, VA

Apply Now

Job Details

Full-time
$79,946 - $103,929 a year

Qualifications

Computer operation
Staff supervision
Database systems
Team supervision
Avaya
Managing teams in a customer support role
Writing skills
Driver's License
Desktop applications
Mailchimp
Telephone systems
Public relations
Productivity software
Technical Proficiency

Full Job Description

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.

Salary Range: $79,946 - $103,929

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

Provides overall management for all customer service functions.
Develops and implements policies and procedures for the Call Center and Transit Centers
Oversees the customer complaint process to ensure complaints are documented, processed and closed.
Analyzes Call Center performance metrics and trends and develops reports.
Tracks timesheets and accrued time of department personnel.
Prepares reports on established data requirements.
Reviews reports on complaints, fare media sales, and other activities.
Oversees the sale of fare media and ensures practices are in compliance with established procedures.
Ensures customer service staff are recruited and trained to provide the most professional, accurate and timely information to our customers.
Coordinates programs with other departments to ensure customer services are of the highest quality and professionalism.
Prepares and administer training materials for staff.
Develops performance metrics to evaluate the customer service function and ensure exceptional service is being provided.
Supports special events as directed.
Responds to serious incidents, crises, and emergencies in accordance with established policies and procedures.
Manages records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
Performs other duties as assigned.
Assists with the management of the operating budget.
Oversees department contracts
Serves as a member of proposal evaluation committee when designated.
Provides script updates to Interactive Voice Response System (IVR). Responsible for staffing and new hire interviews.

Required Knowledge, Abilities and Skills Essential to Job Functions:

Ability to supervise a staff of both professional and technical positions; good writing skills required, as well as ability to write reports and communicate verbally; must have ability to coordinate effectively with internal staff and with outside agencies and individuals; must demonstrate knowledge of customer service concepts and/or public relations; good computer skills required; must demonstrate good organizational skills.

Required Software Knowledge and Skills Essential to Job Functions:

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Software applications:

Microsoft Office

CAD-AVL

Mobile Fare Payment

ID Card Database

Avaya Call Management System Supervisor

Avaya Phone System

Interactive Voice Response System

Passenger Information Displays

Public Address System

MailChimp

Safety Responsibility:

Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Ensure all employees and contractors are properly trained and understand all rules, safety policies, and procedures to perform their work functions safely. Promote safety awareness by attending safety committee meetings and adhering to all safety procedures and policies. Actively conduct workplace hazard analyses for all employees to maintain a safe work environment. Encourage employee safety reporting program and communication of hazards to the Safety Department. Responsible for the timely mitigation of all unacceptable and undesirable safety risks. Accountable for safety performance within their functional area and achieving the agency’s safety goals.

Qualifications:

Training and/or Education:

Graduation from an accredited four-year college with a degree in business, marketing, community/public relations, or combination of education and required experience listed below.

Required Experience:

Significant experience in the customer service or public relations fields.

Licenses or Certificates:

Possess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).

Special Requirements:

This position is classified as essential personnel.

FLSA Status:

Exempt

Physical Demands:

Work may require some physical effort in making presentations off site, setting up displays, and operation of a keyboard device. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Unusual Demands:

Work involves some evening and weekend work for events. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime.

Exempt

HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at (757) 222-6000 or email [email protected].

Apply Now

Refine Your Search

driver manager jobs in norfolk, va

Customer Service Manager

Area Driver Manager

Contract Specialist

Manager - Operations

Property Manager

Support Coordinator (Case Manager III)

Senior Manager, Fleet Operations

Assistant Property Manager II - Little Creek

Housing Stabilization Specialist (Case Manager III)

Operations Manager

Service Coordinator (Case Manager III)

Community Association Manager

RETAIL DISTRICT MANAGER UNASSIGNED

Ops Analyst Workforce Management

Case Manager III

Human Resources Specialist (Employee Relations)

Project Coordinator

BH/DS Supervisor II

Transportation Operations Manager

Enterprise Project Manager

I want to receive the latest job alert for driver manager in norfolk, va

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