Top 732 Graduate manager Jobs in Norfolk, Va

Manager, Patient Relations
Childrens Hospital of The Kings Daughters —Norfolk, VA
- $38.98 - $58.48 an hour
- Full-time
- Master of Social Work
- Nursing
- Microsoft Excel
12d
Business Office Manager Assistant
Kempsville Health & Rehab Center —Virginia Beach, VA
- $18 - $23 an hour
- Part-time
- Skilled nursing facility
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Scheduling Coordinator II
Childrens Hospital of The Kings Daughters —Norfolk, VA
- $17.86 - $26.79 an hour
- Full-time
- Office
- High school diploma or GED
- Project management
Account Manager
Allied Universal —Virginia Beach, VA
- $66,560 a year
- Full-time
- Military
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
7d
Director of Talent Sourcing
Towne Insurance —Norfolk, VA
- $150,000 - $195,000 a year
- Hybrid work
- Bachelor's degree
- Business Administration
- Senior level
- Profit sharing
- Paid training
APPRENTICE
HII —Newport News, VA
- $50,856.00 - $74,172.80 a year
- Email
- English
- High school diploma or GED
- Trade school
- Health insurance
- Dental insurance
COMMUNITY RELATIONS REP 2
HII —Newport News, VA
- $66,000 - $83,000 a year
- Email
- Mid-level
- Master's degree
- High school diploma or GED
- Health insurance
- Dental insurance
5d
ADMINISTRATION GENERALIST 3
HII —Newport News, VA
- $73,000 - $96,000 a year
- Email
- Military
- Master's degree
- High school diploma or GED
- Health insurance
- Dental insurance
MGR ADMINISTRATION 1 (ONBOARDING MGR)
HII —Newport News, VA
- $89,000 - $111,000 a year
- Email
- Customer service
- Mid-level
- Master's degree
- Health insurance
- Dental insurance
2d
Program/Project Manager - USCG - REMOTE
Solutions Through Innovative Technologies, Inc —Norfolk, VA
- $85,000 - $95,000 a year
- Full-time
- Remote
- Background check
- 3 years
- Supervising experience
- Paid holidays
- Disability insurance
Sales Manager, Partnership Schools - East Coast
Dermalogica LLC —Virginia Beach, VA
- $90,000 - $100,000 a year
- Weekends as needed
- Bachelor of Science
- Travel
- In-person
Quick Apply
Program Manager, Alumni Programs
OPERATION SMILE INC —Virginia Beach, VA
- $55,000 - $70,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Presentation skills
- AD&D insurance
- Paid holidays
Quick Apply
11d
Patient Registration Associate
Childrens Hospital of The Kings Daughters —Norfolk, VA
- $16.20 an hour
- Full-time
- Office
- High school diploma or GED
- Neurology
Scheduling Team Support (ONE)
Sawdey Solution Services —Langley AFB, VA
- $148,600 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 3 years
Quick Apply
Front Office Manager
COMMONWEALTH LODGING MANAGEMENT LLC —Norfolk, VA
- $65,000 a year
- Weekends as needed
- Computer literacy
- English
- Mid-level
Quick Apply
Child Care Center – Lead Teacher
Tidewater Community College —Portsmouth, VA
- $42,000 - $50,000 a year
- Full-time
- Background check
- Management
- Customer service
7d
SURTASS Security Analyst - Virginia Beach, VA
Predicate Logic Inc. —Virginia Beach, VA
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
CONSTRUCTION SUPERVISOR 1
HII —Newport News, VA
- $85,000 - $106,000 a year
- Overtime
- Construction site
- Military
- Bachelor of Science
- Health insurance
- Dental insurance
Dining Room Manager
The Talbot on Granby —Norfolk, VA
- Weekends as needed
- Mid-level
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
2d
O95
HII —Newport News, VA
- $64,000 - $80,000 a year
- Email
- Research
- Mid-level
- Master's degree
- Health insurance
- Dental insurance

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Manager, Patient Relations

Childrens Hospital of The Kings Daughters -
Norfolk, VA

Apply Now

Job Details

Full-time
$38.98 - $58.48 an hour
12 days ago

Qualifications

Collaborate with healthcare professionals
Customer communication
Microsoft Excel
Microsoft Outlook
Workflow management (operations management method)
CMS
CMS regulatory compliance
Documentation tools
Bachelor's degree
Data management
Medicare regulations
Hospital regulatory compliance
Technical Proficiency

Full Job Description

GENERAL SUMMARY
- The Manager, Patient Relations leads CHKD’s patient relations operations and provides expert guidance and operational support to the Patient Relations team. The role is responsible for ensuring that patient relations operations are driven by effective and efficient processes that are focused on patient satisfaction and issue resolution. This position reports to departmental leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Leads patient relations operations, ensuring consistent, timely, and effective issue resolution in alignment with Centers for Medicare & Medicaid Services (CMS )Conditions of Participation and CHKD policy.
- Serve as the subject matter expert for grievance classification, regulatory interpretation, and best practices in patient- and family-centered communication.
- Provide day-to-day operational leadership and support to the Patient Relations team, including guidance on complex, sensitive, or high-risk cases.
- Coordinate with clinical, operational, legal, quality, and risk partners to gather information, support investigations, and facilitate effective resolution.
- Prepare, analyze, and present grievance program data and trends to generate actionable insights that inform leadership decision-making and performance improvement initiatives.
- Ensure timely, accurate, and respectful written grievance responses to patients and their representatives, when required by regulation or policy.
- Maintain complete, accurate, and survey-ready documentation, including grievance logs, case files, correspondence, and supporting materials.
- Support staff education and competency development related to complaint versus grievance distinctions, escalation criteria, service recovery, and regulatory expectations.
- Lead, manage, coach, and mentor assigned staff to promote accountability, professional growth, engagement, and high-quality performance.
- Oversee personnel management functions, including recruitment, hiring, onboarding, performance management, coaching, corrective action, and, when necessary, termination processes.
- Perform all other duties as assigned.
LICENSES AND/OR CERTIFICATIONS
- Required Licenses and/or Certifications
  - None Required
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- Required Education and Experience
  - Bachelor’s degree in a related field required (e.g., Healthcare Administration, Public Health, Social Work, Nursing, or a closely related discipline).
  - Five (5) or more years of progressive professional experience in patient relations, quality, risk management, or comparable field required, including at least two (2) years within a healthcare environment.
- Preferred Education and Experience
  - Master’s degree preferred (MHA, MPH, MSW, MSN, or a related graduate degree).
  - Experience supporting organizational quality improvement, grievance resolution, regulatory compliance, or patient experience initiatives.
- Required Knowledge, Skills and Abilities
  - Strong proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
  - Demonstrated technical aptitude and comfort using workflow management tools, databases, and electronic documentation systems.
  - Ability to manage competing priorities, exercise sound judgment, and maintain professionalism in sensitive or high-stress situations.
  - Working knowledge of healthcare regulatory and accreditation standards, including CMS Conditions of Participation, DNV-GL accreditation, Office for Civil Rights (OCR) requirements, and patient rights.
  - Strong written and verbal communication skills, with the ability to produce clear, professional documentation and communicate effectively with patients, families, clinicians, and leaders.
  - Proven ability to collaborate across multidisciplinary clinical and non-clinical teams in a complex healthcare environment.
WORKING CONDITIONS
- Normal office environment with little exposure to excessive noise, dust, temperature and the like.
PHYSICAL REQUIREMENTS
- Click here to view physical requirements.

Location: Childrens Hospital of The Kings Daughters · Patient Experience Services
Schedule: Full-Time, Days

Apply Now

Refine Your Search

graduate manager jobs in norfolk, va

Manager, Patient Relations

Business Office Manager Assistant

Scheduling Coordinator II

Account Manager

Director of Talent Sourcing

APPRENTICE

COMMUNITY RELATIONS REP 2

ADMINISTRATION GENERALIST 3

MGR ADMINISTRATION 1 (ONBOARDING MGR)

Program/Project Manager - USCG - REMOTE

Sales Manager, Partnership Schools - East Coast

Program Manager, Alumni Programs

Patient Registration Associate

Scheduling Team Support (ONE)

Front Office Manager

Child Care Center – Lead Teacher

SURTASS Security Analyst - Virginia Beach, VA

CONSTRUCTION SUPERVISOR 1

Dining Room Manager

O95

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