Customer Service Representative I
Hampton Roads Transit —Norfolk, VA
- $20 an hour
- Overtime
- High school diploma or GED
- Driver's License
- Data entry
Transit Security Officer (Newport News 2nd Shift)
Hampton Roads Transit —Newport News, VA
- $28.85 an hour
- Weekends as needed
- Microsoft Outlook
- Customer service
- Military
3d
Customer Service Ops Liaison
Hampton Roads Transit —Norfolk, VA
- $19.91 - $24.88 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Driver's License
Servicer
Hampton Roads Transit —Norfolk, VA
- $23.70 an hour
- Overtime
- CDL B
- Background check
- Customer service
Light Rail Vehicle Operator Trainee
Hampton Roads Transit —Norfolk, VA
- $23 an hour
- Weekends as needed
- CDL B
- Clean driving record
- DOT physical examination
Bus Operator (PT) Trainee
Hampton Roads Transit —Norfolk, VA
- $23 an hour
- Part-time
- CDL B
- Background check
- Experience working with individuals with disabilities
Revenue Collections Attendant - Night PT
Hampton Roads Transit —Norfolk, VA
- $15.01 an hour
- Overtime
- Customer service
- Computer literacy
- Office
9d
Track Maintainer
Hampton Roads Transit —Norfolk, VA
- $27.41 an hour
- Full-time
- Customer service
- Basic math
- Mid-level
Revenue Collections Attendant - Day (PT)
Hampton Roads Transit —Norfolk, VA
- $12.51 - $15.63 an hour
- Overtime
- Background check
- Basic math
- High school diploma or GED
Customer Service Manager
Hampton Roads Transit —Norfolk, VA
- $79,946 - $103,929 a year
- Weekends as needed
- Sales
- Marketing
- Writing skills
Bus Transportation Supervisor (Norfolk)
Hampton Roads Transit —Norfolk, VA
- $70,000 a year
- Overtime
- CDL B
- Background check
- Clean driving record
Rail Systems Maintenance Technician
Hampton Roads Transit —Norfolk, VA
- $24.94 an hour
- Weekends as needed
- CDL B
- Basic math
- DOT physical examination
Administrative Coordinator
Hampton Roads Transit —Norfolk, VA
- $18.75 - $21.63 an hour
- Weekends as needed
- Computer literacy
- Writing skills
- HIPAA
Staff Auditor
Hampton Roads Transit —Hampton, VA
- $28.61 - $36.48 an hour
- Full-time
- Clean driving record
- Microsoft Excel
- Writing skills
Sr. Executive Assistant (Operations)
Hampton Roads Transit —Norfolk, VA
- $24.08 - $30.10 an hour
- Full-time
- Microsoft Outlook
- Research
- Office
- Travel reimbursement
8d
Extra Duty Police - Portsmouth
Hampton Roads Transit —Norfolk, VA
- $75 an hour
- Part-time
- Ability to walk for extended periods
- Word processing
- Writing skills
Executive Assistant (Technology)
Hampton Roads Transit —Norfolk, VA
- $21.90 - $27.37 an hour
- Overtime
- Customer service
- Data analysis skills
- Mid-level
Rail Hostler
Hampton Roads Transit —Norfolk, VA
- $15.40 an hour
- Weekends as needed
- CDL B
- DOT physical examination
- Mid-level
Extra Duty Police - Norfolk
Hampton Roads Transit —Norfolk, VA
- $65 an hour
- Part-time
- Microsoft Excel
- Writing skills
- Mid-level
Electrical & Electronic Maintenance Technician
Hampton Roads Transit —Norfolk, VA
- $35.82 an hour
- Weekends as needed
- CDL B
- Microsoft Excel
- Customer service

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Customer Service Representative I

Hampton Roads Transit -
Norfolk, VA

Apply Now

Job Details

Full-time
$20 an hour

Qualifications

Computer operation
Avaya
Phone communication
In-person customer service
High school diploma or GED
Driver's License
Customer engagement
Desktop applications
Data entry
Telephone systems
Public relations
Productivity software
Computer-aided dispatch (CAD) software
Office record organization

Full Job Description

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.

Hourly Wage: $20.00

Answers phone inquiries and obtains information for customers, the general public, visitors, and other interested parties. Provides information pertaining to stops, routes, schedules, fares, and other HRT services with complete information and recommendations tailored to meet customers’ needs. Uses Computer-Aided Dispatch/Automatic Vehicle Location (CAD/AVL) software, Customer Assistance System (CAS), and other technology tools.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

Uses Call Center multi-line phone system software.
Uses CAD/AVL software, CAS, websites, route-schedule lists, bus stop lists, and mobile fare payment software, and lost and found database.
Answers phone inquiries on routes, schedules, tracking, fares, fare payment options and assistance, hours of operation, trip planning, activities, facility locations, lost and found and other HRT services with complete information and recommendations tailored to meet customers' needs.
Facilitates language translation assistance.
Assists customers in establishing mobile fare payment accounts and with enrollment in other services (Tier I support).
Provides excellent customer service to internal and external customers.
Picks up lost and found from designated locations.
Engages customers at transit locations in support of efforts to disseminate information and capture customer feedback as directed.
Serves as backup switchboard operator/receptionist.
Manages records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
Supports special events as directed.
Responds to serious incidents, crises, and emergencies in accordance with established policies and procedures.
Complies with HRT policies.
Performs other duties as required.

Required Knowledge, Abilities and Skills essential to Job Functions:

Possess excellent communication skills, people skills and a clear, pleasant telephone voice; knowledge of customer service and public relations techniques, principles and practices; general knowledge of the Hampton Roads area; able to deal effectively with the public; ability to understand and follow written and oral directions; able to keep simple records; ability to operate standard office equipment. Must be detailed oriented, good organizational and follow- up skills. Patience and enthusiasm for challenges and change. Knowledgeable of Microsoft suite.

Required software knowledge and skills essential to job functions:

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Software applications :

Microsoft Suite

CAD/AVL

Mobile Fare Payment software

Avaya Phone System

Safety Responsibility:

Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures and policies. Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department.

Training and/or Education:

A high school diploma or GED certificate supplemented by training in data entry.

Required Experience:

One year of providing quality customer service to include general office experience and data entry.

Licenses or Certificates :

Possess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).

Special Requirements:

Must be able to read, write; must successfully demonstrate knowledge of office and telephone protocol and ability to read and interpret schedules, media releases, etc. Ability to deal with customers in an efficient polite manner. Must have excellent computer. This position is classified as essential personnel.

FLSA Status:

Non-Exempt

Physical Demands:

Work requires extensive operation of a keyboard device and use of telephone. Must be able to lift up to 25 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Unusual Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime.

Non-Exempt

HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at (757) 222-6000 or email [email protected].

Apply Now

Refine Your Search

hampton roads transit jobs in norfolk, va

Customer Service Representative I

Transit Security Officer (Newport News 2nd Shift)

Customer Service Ops Liaison

Servicer

Light Rail Vehicle Operator Trainee

Bus Operator (PT) Trainee

Revenue Collections Attendant - Night PT

Track Maintainer

Revenue Collections Attendant - Day (PT)

Customer Service Manager

Bus Transportation Supervisor (Norfolk)

Rail Systems Maintenance Technician

Administrative Coordinator

Staff Auditor

Sr. Executive Assistant (Operations)

Extra Duty Police - Portsmouth

Executive Assistant (Technology)

Rail Hostler

Extra Duty Police - Norfolk

Electrical & Electronic Maintenance Technician

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