Top 116 Helpdesk support Jobs in Norfolk, Va

Helpdesk Support Specialist I
Raventek Solution Partners LLC —Norfolk, VA
- Full-time
- Computer literacy
- Writing skills
- Office
Quick Apply
16h
Help Desk Support Tech
Western Branch Diesel —Portsmouth, VA
- Full-time
- Background check
- Pass drug screening
- English
- Paid training
- Health savings account
Quick Apply
IT Help Desk
RQ Construction —Virginia Beach, VA
- $29 - $35 an hour
- Full-time
- Construction site
- Mid-level
- Office
- Health insurance
- Dental insurance
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IT Technical Support Specialist - Hybrid
Sentara Hospitals —Virginia Beach, VA
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Entry level
- 403(b) matching
- Paid parental leave
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10d
Help Desk Technician / Tier III Support
PEOPLE TECHNOLOGY AND PROCESSES LLC —Norfolk, VA
- Full-time
- Mid-level
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Engineer, IT Support
Harbor Group Management Company —Norfolk, VA
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Commuter assistance
- Paid parental leave
Quick Apply
14d
Information Systems Desktop Technician
Portsmouth Redevelopment & Housing Authority —Portsmouth, VA
- $50,000 - $55,000 a year
- Part-time
- Computer Science
- Computer literacy
- Office
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Technology Support Specialist
Portsmouth Public Schools —Portsmouth, VA
- $23.24 - $29.61 an hour
- Online Application
- Research
- Mid-level
- Windows
- Retirement plan
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1d
IT Support Technician
BMZ USA, INC —Virginia Beach, VA
- Monday to Friday
- Bilingual
- Computer science
- Computer Science
- Health savings account
- Health insurance
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Computer Operator
CompTech Computer Technologies —Norfolk, VA
- $50,000 a year
- Mid-level
- Travel
- In-person
- 401(k)
- Paid time off
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Junior IT Support Agent/Technician (Shift Schedules: Day, Evening, and Night)
STRATASCORP —Hampton Roads, VA
- $60,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Bachelor's degree
Software Support Specialist
TowneBank Mortgage —Norfolk, VA
- $47,000 - $51,500 a year
- Mid-level
- Analysis skills
- 2 years
Information Technology Specialist
Phoenix Group of Virginia, Inc. —Chesapeake, VA
- $42,000 - $84,000 a year
- Full-time
- Computer science
- Computer Science
- Computer literacy
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End User Support Specialist
Orgro —Norfolk, VA
- Full-time
- 5 years
- SharePoint
- Senior level
Quick Apply
System Administrator
Datum Software, Inc. —Hampton, VA
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- 3 years
- Health savings account
- Health insurance
Quick Apply
Critical Situation Manager (CSM)
Leidos —Norfolk, VA
- $59,150 - $106,925 a year
- Full-time
- Computer Science
- Military
- Bachelor of Science
Senior Linux Administrator (TS/SCI)
Leidos —Newport News, VA
- $92,300 - $166,850 a year
- Full-time
- System design
- Research
- 8 years
6d
Senior Linux Administrator (TS/SCI)
Leidos —Hampton, VA
- $92,300 - $166,850 a year
- Full-time
- System design
- Research
- 8 years
6d
Senior Desktop Support Specialist - NATO
DEFTEC Corporation —Norfolk, VA
- Full-time
- English
- Office
- In-person
- Paid holidays
- Disability insurance
Quick Apply
11d
IT Technician
Hampton University —Hampton, VA
- $40,000 - $42,000 a year
- Full-time
- Computer Science
- Windows
- University
- Disability insurance
- Dental insurance

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Helpdesk Support Specialist I

Raventek Solution Partners LLC -
Norfolk, VA

Quick Apply

Job Details

Full-time
16 hours ago

Qualifications

High school diploma or GED

Full Job Description

Description:

Job Title: Helpdesk Support Specialist I

Department: Operations – Services

Reports To: RavenTek Program Manager

Location: Norfolk, VA

Schedule: Monday – Friday

Hours: Full-time, 40-hours/week

FLSA Status: Hourly, Nonexempt

Clearance: Ability to obtain Secret level

Position Summary

The Helpdesk Specialist provides front-line technical support services to end users by troubleshooting and resolving hardware, software, and access-related issues. This role serves as the initial point of contact for IT support requests and ensures timely resolution or escalation in accordance with established service level standards. The position supports the mission by delivering reliable, professional IT support services that enable mission-critical operations and maintain high customer satisfaction. The performance of this position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support the customer.

Requirements:

Essential Duties and Responsibilities

Serve as the initial point of contact for end-user technical support requests via phone, email, or chat.
Troubleshoot and resolve basic hardware, software, system, device, access, and performance issues.
Support installation, configuration, and upgrades of software and hardware.
Set up user profiles, manage user access, and perform password resets.
Utilize product documentation, knowledge bases, and solution databases to research and resolve issues.
Advise users on best practices to prevent recurring technical problems.
Document incidents, resolutions, and support activities using helpdesk ticketing systems.
Escalate unresolved or complex issues to appropriate technical teams or higher support tiers.
Support both legacy applications and modern web-based applications across multiple operating systems.
Fulfill service level agreements for response time, resolution quality, and documentation accuracy.
Maintain accurate and complete records of all support activities.
Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.
Submit Monthly Status Reports on a regular basis, as required.
Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly.
Complete required compliance training as assigned.
Travel up to 10% may be required.
Other duties as assigned.

Knowledge and Critical Skills

Strong customer service orientation and professional demeanor.
Basic understanding of computer systems, applications, and operating systems.
Knowledge of Windows operating systems.
Familiarity with helpdesk tools, ticketing systems, and troubleshooting procedures.
Understanding of IT security best practices.
Effective verbal and written communication skills.
Strong problem-solving and analytical abilities.
Attention to detail and documentation accuracy.
Ability to work effectively both independently and as part of a team.
Willingness and ability to learn new technologies and processes.

Education & Work Experience

High school diploma or equivalent required.
Up to 2 years of technical experience required.

Certifications, Licenses

CompTIA A+ certification, preferred.
HDI certification, preferred.
Other relevant IT support certifications, preferred.

Special Requirements

Must be able to obtain and maintain Secret level clearance.

Work Environment

Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis.

Physical Demands

To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.

ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.

This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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Refine Your Search

helpdesk support jobs in norfolk, va

Helpdesk Support Specialist I

Help Desk Support Tech

IT Help Desk

IT Technical Support Specialist - Hybrid

Help Desk Technician / Tier III Support

Engineer, IT Support

Information Systems Desktop Technician

Technology Support Specialist

IT Support Technician

Computer Operator

Junior IT Support Agent/Technician (Shift Schedules: Day, Evening, and Night)

Software Support Specialist

Information Technology Specialist

End User Support Specialist

System Administrator

Critical Situation Manager (CSM)

Senior Linux Administrator (TS/SCI)

Senior Linux Administrator (TS/SCI)

Senior Desktop Support Specialist - NATO

IT Technician

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