Top 1072 Patient experience manager Jobs in Norfolk, Va

Manager, Patient Relations
Childrens Hospital of The Kings Daughters —Norfolk, VA
- $38.98 - $58.48 an hour
- Full-time
- Master of Social Work
- Nursing
- Microsoft Excel
2h
Sentara Health Plans is hiring for a Manager, Quality Performance and Outreach (CAHPS/ HOS/ Medicare)- Remote
Sentara Health Administration, Inc. —Norfolk, VA
- $38.22 - $63.70 an hour
- Overtime
- Remote
- Nursing
- RN License
- Mid-level
- 403(b) matching
- Paid parental leave
Quick Apply
22h
Sr. Network Engagement Partner
Strive Health —Virginia Beach, VA
- $85,500 - $104,000 a year
- Email
- Hybrid work
- 8 years
- High school diploma or GED
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
7d
Manager, Patient Care Services
Sentara Princess Anne Hospital —Virginia Beach, VA
- Full-time
- Acute care
- Computer literacy
- Mid-level
- 403(b) matching
- Paid parental leave
Quick Apply
Operations Manager
OrthoVirginia Inc —Virginia Beach, VA
- $96,000 - $144,000 a year
- Full-time
- Mid-level
- Finance
- Clinic
Quick Apply
1d
Patient Access Supervisor
Sentara Hospitals —Suffolk, VA
- Full-time
- Management
- Customer service
- Mid-level
- 403(b) matching
- Paid parental leave
Quick Apply
14d
Warehouse Coordinator
Option Care Enterprises, Inc. —Norfolk, VA
- Full-time
- Up to 50% travel
- Computer literacy
- Writing skills
- Health savings account
- Health insurance
Quick Apply
2d
Assistant Office Manager
East Coast Family Services, LLC —Norfolk, VA
- From $18 an hour
- Part-time
- Background check
- HIPAA
- Mid-level
- Referral program
Quick Apply
Radiological Technologist (Inpatient)
Childrens Hospital of The Kings Daughters —Norfolk, VA
- $30.55 an hour
- Full-time
- CPR Certification
- BLS Certification
- Inpatient
Registered Nurse- Home Health
Equilibrio Home Health of VA —Portsmouth, VA
- $39.54 - $47.61 an hour
- Part-time
- CPR Certification
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
Cardiac Sonographer (Up to $25,000 Sign on Bonus)
Childrens Hospital Of The Kings Daughter —Norfolk, VA
- Full-time
- Hospital
- HIPAA
- Mid-level
Cardiac Sonographer (Up to $25,000 Sign on Bonus)
Childrens Hospital Of The Kings Daughter —Norfolk, VA
- Full-time
- Hospital
- HIPAA
- Mid-level
Cardiac Sonographer (Up to $25,000 Sign on Bonus)
Childrens Hospital of The Kings Daughters —Norfolk, VA
- $38.98 - $58.48 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
Cardiac Sonographer (Up to $25,000 Sign on Bonus)
Childrens Hospital of The Kings Daughters —Norfolk, VA
- $38.98 - $58.48 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
Nurse Manager I – Multiple Divisions (SPAH, Urogynecology, MIGS)
Eastern Virginia Medical School —Virginia Beach, VA
- From $85,000 a year
- Full-time
- Nursing
- RN License
- Mid-level
- Paid holidays
- Relocation assistance
Respiratory Therapy Clinical Practice Manager
Childrens Hospital Of The Kings Daughter —Norfolk, VA
- $42.98 - $64.48 an hour
- Full-time
- PALS Certification
- Hospital
- BLS Certification
- Disability insurance
- Health insurance
Quick Apply
Cardiac Sonographer PRN
Childrens Hospital Of The Kings Daughter —Norfolk, VA
- PRN
- Hospital
- HIPAA
- Mid-level
Registered Nurse (RN) - Nursing Supervisor - Maryview Medical Center
Bon Secours —Portsmouth, VA
- $43.49 - $69.58 an hour
- On call
- Nursing
- RN License
- PALS Certification
- Health savings account
- Disability insurance
Registered Nurse (RN) - Nursing Supervisor - Maryview Medical Center
Bon Secours —Portsmouth, VA
- $43.49 - $69.58 an hour
- On call
- Nursing
- RN License
- PALS Certification
- Health savings account
- Disability insurance
Cardiac Sonographer - Lead (Up to 25,000 Sign on Bonus)
Childrens Hospital Of The Kings Daughter —Norfolk, VA
- Full-time
- Hospital
- Inpatient
- Outpatient experience

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Manager, Patient Relations

Childrens Hospital of The Kings Daughters -
Norfolk, VA

Apply Now

Job Details

Full-time
$38.98 - $58.48 an hour
2 hours ago

Qualifications

Collaborate with healthcare professionals
Customer communication
Microsoft Excel
Microsoft Outlook
Workflow management (operations management method)
CMS
CMS regulatory compliance
Documentation tools
Bachelor's degree
Data management
Medicare regulations
Hospital regulatory compliance
Technical Proficiency

Full Job Description

GENERAL SUMMARY
- The Manager, Patient Relations leads CHKD’s patient relations operations and provides expert guidance and operational support to the Patient Relations team. The role is responsible for ensuring that patient relations operations are driven by effective and efficient processes that are focused on patient satisfaction and issue resolution. This position reports to departmental leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Leads patient relations operations, ensuring consistent, timely, and effective issue resolution in alignment with Centers for Medicare & Medicaid Services (CMS )Conditions of Participation and CHKD policy.
- Serve as the subject matter expert for grievance classification, regulatory interpretation, and best practices in patient- and family-centered communication.
- Provide day-to-day operational leadership and support to the Patient Relations team, including guidance on complex, sensitive, or high-risk cases.
- Coordinate with clinical, operational, legal, quality, and risk partners to gather information, support investigations, and facilitate effective resolution.
- Prepare, analyze, and present grievance program data and trends to generate actionable insights that inform leadership decision-making and performance improvement initiatives.
- Ensure timely, accurate, and respectful written grievance responses to patients and their representatives, when required by regulation or policy.
- Maintain complete, accurate, and survey-ready documentation, including grievance logs, case files, correspondence, and supporting materials.
- Support staff education and competency development related to complaint versus grievance distinctions, escalation criteria, service recovery, and regulatory expectations.
- Lead, manage, coach, and mentor assigned staff to promote accountability, professional growth, engagement, and high-quality performance.
- Oversee personnel management functions, including recruitment, hiring, onboarding, performance management, coaching, corrective action, and, when necessary, termination processes.
- Perform all other duties as assigned.
LICENSES AND/OR CERTIFICATIONS
- Required Licenses and/or Certifications
  - None Required
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- Required Education and Experience
  - Bachelor’s degree in a related field required (e.g., Healthcare Administration, Public Health, Social Work, Nursing, or a closely related discipline).
  - Five (5) or more years of progressive professional experience in patient relations, quality, risk management, or comparable field required, including at least two (2) years within a healthcare environment.
- Preferred Education and Experience
  - Master’s degree preferred (MHA, MPH, MSW, MSN, or a related graduate degree).
  - Experience supporting organizational quality improvement, grievance resolution, regulatory compliance, or patient experience initiatives.
- Required Knowledge, Skills and Abilities
  - Strong proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
  - Demonstrated technical aptitude and comfort using workflow management tools, databases, and electronic documentation systems.
  - Ability to manage competing priorities, exercise sound judgment, and maintain professionalism in sensitive or high-stress situations.
  - Working knowledge of healthcare regulatory and accreditation standards, including CMS Conditions of Participation, DNV-GL accreditation, Office for Civil Rights (OCR) requirements, and patient rights.
  - Strong written and verbal communication skills, with the ability to produce clear, professional documentation and communicate effectively with patients, families, clinicians, and leaders.
  - Proven ability to collaborate across multidisciplinary clinical and non-clinical teams in a complex healthcare environment.
WORKING CONDITIONS
- Normal office environment with little exposure to excessive noise, dust, temperature and the like.
PHYSICAL REQUIREMENTS
- Click here to view physical requirements.

Location: Childrens Hospital of The Kings Daughters · Patient Experience Services
Schedule: Full-Time, Days

Apply Now

Refine Your Search

patient experience manager jobs in norfolk, va

Manager, Patient Relations

Sentara Health Plans is hiring for a Manager, Quality Performance and Outreach (CAHPS/ HOS/ Medicare)- Remote

Sr. Network Engagement Partner

Manager, Patient Care Services

Operations Manager

Patient Access Supervisor

Warehouse Coordinator

Assistant Office Manager

Radiological Technologist (Inpatient)

Registered Nurse- Home Health

Cardiac Sonographer (Up to $25,000 Sign on Bonus)

Cardiac Sonographer (Up to $25,000 Sign on Bonus)

Cardiac Sonographer (Up to $25,000 Sign on Bonus)

Cardiac Sonographer (Up to $25,000 Sign on Bonus)

Nurse Manager I – Multiple Divisions (SPAH, Urogynecology, MIGS)

Respiratory Therapy Clinical Practice Manager

Cardiac Sonographer PRN

Registered Nurse (RN) - Nursing Supervisor - Maryview Medical Center

Registered Nurse (RN) - Nursing Supervisor - Maryview Medical Center

Cardiac Sonographer - Lead (Up to 25,000 Sign on Bonus)

I want to receive the latest job alert for patient experience manager in norfolk, va

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