Top 829 Support associate Jobs in Norfolk, Va

Tier II Deskside Technician (Mid-level)
Empower AI Inc. —Suffolk, VA
- Full-time
- 5 years
- Research
- Mid-level
3d
Leadership Development Associate
Virginia Beach Business Firm —Princess Anne, VA
- $52,000 - $62,000 a year
- Full-time
- Marketing
- Residential
- Finance
- Employee discount
- Professional development assistance
Quick Apply
1d
Medical Coding Education Associate
Elevance Health —Norfolk, VA
- $58,000 - $91,350 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
11d
Verizon Relations Associate
ORF Concepts —Virginia Beach, VA
- $50,000 - $56,000 a year
- Full-time
- High school diploma or GED
- In-person
- Entry level
- Employee assistance program
- Professional development assistance
Quick Apply
1d
Verizon Customer Support Associate
P&M Consulting Group —Virginia Beach, VA
- $21.69 - $26.12 an hour
- Full-time
- Bilingual
- Computer literacy
- No experience needed
- Paid training
- Opportunities for advancement
Quick Apply
Merchandise and Stocking Associate
Sam's Club —Virginia Beach, VA
- $17 - $25 an hour
- High school
- Sales
- Merchandising
- Paid jury duty
- Disability insurance
(USA) Backroom Associate - Sam's Club
Sam's Club —Chesapeake, VA
- $17 - $25 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Administrative Associate
Sentara Hospitals —Norfolk, VA
- Full-time
- Acute care
- Administrative experience
- High school diploma or GED
- 403(b) matching
- Paid parental leave
Quick Apply
16h
Payroll Associate
Titan America —Norfolk, VA
- Overtime
- Microsoft Word
- Microsoft Excel
- Mid-level
2d
Wireless Solutions Associate
Virginia Beach Business Firm —Chesapeake, VA
- $1,000 - $1,300 a week
- Full-time
- Residential
- In-person
- Communication skills
- Employee discount
Quick Apply
1d
Sales Support Associate II
Coach —Norfolk, VA
- $15.00 - $19.50 an hour
- Part-time
- English
- Ability to lift 50 pounds
- Organizational skills
- Commuter assistance
- Paid parental leave
Campus Retail Associate (Temporary): Old Dominion University (July/August Start)
Barnes & Noble Education, Inc. —Norfolk, VA
- $13 an hour
- Temporary
- Basic math
- Sanitation
- University
- COVID-19 protective measures
- Commuter assistance
Sales Support Associate I
Coach —Norfolk, VA
- $15.00 - $19.50 an hour
- Weekends as needed
- English
- Ability to lift 50 pounds
- Organizational skills
- Commuter assistance
- Paid parental leave
Temporary Sales Support Associate
Coach —Norfolk, VA
- $15.00 - $19.50 an hour
- Part-time
- English
- Ability to lift 50 pounds
- Organizational skills
- Commuter assistance
- Paid parental leave
19h
Administrative Associate - Sports & Ortho
Sentara Hospitals —Norfolk, VA
- Full-time
- Customer service
- No experience needed
- High school diploma or GED
- 403(b) matching
- Paid parental leave
Quick Apply
Seasonal Stock Associate
Under Armour —Norfolk, VA
- $15.00 - $16.90 an hour
- Part-time
- 18 years or older
- Merchandising
- 16+ years old
- Employee discount
- Opportunities for advancement
Office Services Associate
Opensity Solutions —Virginia Beach, VA
- $20 - $24 an hour
- Full-time
- Office
- Organizational skills
- 1 year
- Health insurance
- Dental insurance
Quick Apply
1d
Patient Registration Associate
Childrens Hospital of The Kings Daughters —Norfolk, VA
- $16.20 an hour
- Full-time
- Office
- High school diploma or GED
- Neurology
Norfolk State University B&N Spartan Nook Retail Associate (Temp)
Barnes & Noble Education, Inc. —Norfolk, VA
- $13 an hour
- Temporary
- Basic math
- Sanitation
- University
- COVID-19 protective measures
- Commuter assistance
14d
Store Associate
CVS Health —Norfolk, VA
- $15 - $18 an hour
- Part-time
- No high school diploma
- High school diploma or GED
- 16+ years old
- Dental insurance
- Vision insurance
6h

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Tier II Deskside Technician (Mid-level)

Empower AI Inc. -
Suffolk, VA

Apply Now

Job Details

Full-time
3 days ago

Qualifications

ITIL Foundation
ITIL Certification
In-person customer service
Internal employee customer service
HDI Certification
CompTIA Security+
CompTIA A+

Full Job Description

Overview:

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities:

As the Tier II Deskside Technician (Mid-level) you will act as a model of customer service excellence to all organizational staff members in the 6.4 Tier II Desk Side & Remote Support (OPTIONAL) as part of DISA’s Command, Control, Communications, and Computers Enterprise Directorate (C4E) J6 Service Delivery contract. You will be responsible for providing Tier II deskside and remote support to J6 users across NIPRNet, SIPRNet, and higher classification networks, resolving hardware and software incidents, performing workstation imaging and deployment, and supporting security compliance activities including cyber vulnerability remediation and standalone patching.

Highlights of Responsibilities:

Performs Tier II deskside computer workstation services across NIPRNet, SIPRNet, and higher classification networks, providing hardware and software installation, configuration, and repair/maintenance support.
Requests, receives, images, and prepares workstations with current OS, premium-load, and user-unique software at Government-furnished dedicated imaging locations; tracks issuance of end-user devices and resolves hardware/software conflicts.
Utilizes DameWare remote access tools to aid in resolution of customer incidents, software installation, and workstation re-imaging; manually installs software when electronic distribution methods are not viable.
Performs CAC and SIPRNet PKI token PIN resets during Core Business Hours at Pentagon, Taylor Building, and Mark Center; provides after-hours CAC and SIPRNet PKI token PIN reset support at the Pentagon.
Serves as Trusted Agent (TA) to receive Joint Staff customer requests for SIPRNet PKI tokens, processes requests to the Registration Authority for token creation, and coordinates delivery to end-users (approximately 200 token-related tickets per month).
Manages MFA physical security token inventory including 100 YubiKey security tokens; provides user instruction on Government-approved MFA and 2FA physical security tokens; submits monthly MFA Security Token Inventory report.
Performs cyber vulnerability remediation on a minimum of 15 of the most vulnerable computers per network per week, 95% of the time; coordinates with J6 Cyber Security teams; submits weekly Cyber Vulnerability Remediation Report.
Performs manual software patching on approximately 150 standalone (non-networked) computers; publishes patching schedule and submits monthly Standalone Patching Compliance Report.
Preserves and restores customer data via backup when performing operations that risk data loss; ensures DAR application verification and compliant device security configurations on all required systems.
Submits digitally signed DD Form 1150 in DPAS within three business days of service fulfillment; maintains bench stock equipment and reports anticipated shortfalls to Government leadership via weekly Equipment on Hand Report.

Qualifications:

Requirements:

Shall possess at the time of award a Secret security clearance
Strong customer service orientation.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Good written, oral, and interpersonal communication skills.
Ability to conduct research into PC and software issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.

Education and Experience:

Required Education: Bachelor’s degree or equivalent experience in lieu of education, including consideration of vendor certification in the technology being applied.
Required Experience: 5 or more years of professional experience supporting a similar role.
Experience supporting a DoD or J6 customer is a plus.
Certification:
ITIL v4 Foundations, CompTIA Security+, HDI Desktop Advanced Support Technician
Preferred:
CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, Dell TechDirect certification

Physical Requirements:

This position requires the ability to perform the below essential functions:

Sitting for long periods
Standing for long periods
Ambulate throughout an office
Stoop, kneel, crouch, or crawl as required
Repeatedly lift and carry weights up to 50 pounds

About Empower AI:

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Apply Now

Refine Your Search

support associate jobs in norfolk, va

Tier II Deskside Technician (Mid-level)

Leadership Development Associate

Medical Coding Education Associate

Verizon Relations Associate

Verizon Customer Support Associate

Merchandise and Stocking Associate

(USA) Backroom Associate - Sam's Club

Administrative Associate

Payroll Associate

Wireless Solutions Associate

Sales Support Associate II

Campus Retail Associate (Temporary): Old Dominion University (July/August Start)

Sales Support Associate I

Temporary Sales Support Associate

Administrative Associate - Sports & Ortho

Seasonal Stock Associate

Office Services Associate

Patient Registration Associate

Norfolk State University B&N Spartan Nook Retail Associate (Temp)

Store Associate

I want to receive the latest job alert for support associate in norfolk, va

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