At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. Building and sustaining lasting relationships, in and out of the office, are vital. Take that and spin it with the vast technical skills, project management, attention to detail and communication skills and you’ll be set for success in this role.
Knowledge and experience are essential, when we peruse your resume, we’re most impressed by someone with a project management, customer service and technical background, but character is just as important. We look for those who have a natural alignment with our core values: Honest, Local, Exceptional, and Hassle-Free
RESPONSIBILITIES:
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Interact with all levels of the organization to facilitate successful Enterprise Customer installations and support needs.
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Collaborate effectively with Field Services, Sales Engineering, Sales Representatives, Voice Engineering, NTAC & our Cloud Voice Team while working toward common goals related to our customer journey.
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Maintain knowledge of latest best practices and ALLO deployments to best support our customers.
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Effectively present and discuss analysis and insights with customers and team members alike in narrative or visual form.
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Be flexible and willing to put your drive to work.
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Learn each customer individually, that is what Enterprise Business is all about, strong relationship building is a must.
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Day to day functions to include but are not limited to: Setting up new service, owning your list of high touch clientele, solving problems, coordinating with third party vendors, mostly though, be exceptional.
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Being in an on-call rotation, our customers need us 24/7, so your day could run into an evening.
Traveling to be on-site for customer installations & provide training on ALLO deployments as needed
Experience:
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2+ Year(s) of previous customer service experience.
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Previous telecommunications or networking experience preferred.
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Prior work in Project Management preferred.
Education:
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High school diploma or equivalent.
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Post-Secondary Education Strongly Preferred.
SKILLS / KNOWLEDGE / ABILITIES:
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Firm and energetic belief in providing exceptional customer service.
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Strong communication and interpersonal skills with technical and non-technical clients.
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Proficiency in using software applications, databases, and word processing is required.
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Experienced in Microsoft Office.
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Strong organization and prioritizing skills.
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Results oriented and ability to manage multiple projects & priorities.
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Exceptional communication, verbal and written.
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Ability to learn and grasp new concepts on the job and work through problems in a logical manner.
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Ability to be self-directed and the ability to handle confidential information. Strong analytical skills and ability to convey that information succinctly and clearly.
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Strong interpersonal, teamwork, conflict resolution and negotiation skills.
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Strong time management, organizational, and prioritization capabilities.
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Excellent oral and written communications skills internally and customer-facing. Well-versed in communicating at both the technician as well as customer level.
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Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships.
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Ability to remain approachable in a fast-paced environment.
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Utilize our data-driven monitoring systems to proactively identify and resolve potential issues before customers are even aware that they exist.
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The desire to dig deeper to solve a problem, both independently and working with your teammates.
People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.
Get ready to plug into the perks at ALLO:
Free internet? You bet. Plus, awesome discounts on other ALLO services.
Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].
ALLO is a Drug Free and Tobacco Free Workplace.
