Work Status Details : Full Time | 80.00 Hours Every Two Weeks
Exempt from Overtime : Exempt
Shift Details : Evening and weekend work will be required as needed for projects.
Department : Information Technology | Reports To: Manager-IT Infrastructure & Telecommunications
The mission of Faith Health is to serve Christ by providing all people with exemplary medical services in an environment of love and care.
Summary:
Supports and maintains the organization’s network infrastructure, including core network services and connectivity platforms. Implements approved network hardware/software changes and supports projects that improve availability, performance, and resiliency. Operates and maintains network access control, remote connectivity, perimeter/DMZ connectivity, and application delivery services. Troubleshoots complex network issues end-to-end, coordinates service restoration, and provides input on network design and operational improvements.
This position may be performed on-site, hybrid, or remotely with the following guidelines:
- The employee must reside in Nebraska.
- Successfully completes a 90-day on-site introductory period starting on day 1.
- If fully remote, may be required to come on-site up to 20%.
- Adherence to all other organizational remote work requirements and policies.
The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.
Responsibilities:
Essential Job Duties and Responsibilities :
1. Maintain and support enterprise network platforms and services across the organization, including data center and remote connectivity while ensuring geographic and vendor diversity and redundancy in partnership with internet service providers. Troubleshoot incidents and complex service issues, coordinate restoration efforts, and drive problems to resolution.
2. Administer and maintain network monitoring and management platforms (e.g., Aruba AirWave, HPE Intelligent Management Center, and HPE GreenLake insights where applicable). Configure and tune alerting, dashboards, baselines, and reporting to ensure monitoring is actionable and supports overall service reliability.
3. Operate and maintain DMZ connectivity and supporting network services, including segmentation/VLANs, routing dependencies, and NAT/policy implementation support in accordance with approved changes. Ensure changes are planned, documented, validated, and executed with minimal disruption.
4. Operate and maintain core network services including DNS and Windows DHCP: scope configuration, reservations, options, lease/utilization tracking, and troubleshooting name resolution and address assignment issues across enterprise and segmented networks.
5. Operate and maintain wireless and mobility services including Aruba controllers, Aruba Mobility Conductor, and WLAN configurations. Troubleshoot client connectivity and performance, assist with RF/coverage optimization, and provide input on wireless design improvements based on operational findings.
6. Operate and maintain network access control services (ClearPass), including client onboarding, authentication workflows, posture/role enforcement as applicable, and troubleshooting access issues for wired and wireless networks.
7. Operate and maintain remote connectivity services (GlobalProtect), troubleshooting user connection issues and verifying end-to-end connetivity to required internal resources.
8. Operate and maintain perimeter and DMZ network platforms (Palo Alto), supporting network interfaces, routing adjacencies, NAT, and implementation of approved configuration changes. Maintain and validate Palo Alto EDL configurations where used, and monitor for operational impact following updates or policy changes.
9. Operate and maintain application delivery platforms (Citrix NetScaler/ADC), managing VIP/service configurations, health monitors, and traffic troubleshooting.
10. Maintain up-to-date job knowledge by participating in educational opportunities, maintaining relevant technical skills, and reviewing technical publications and vendor documentation to support continuous improvement in network operations.
Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other information:
Job Requirements:
The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.
EDUCATION (Minimum Requirements for Position):
Associate’s Degree required.
Bachelor’s Degree preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
Current, valid driver’s license issued in the state of legal residence required.
Operate Faith Health owned vehicles required.
IT Certification in IT Security preferred.
Previous Experience Requirements:
EXPERIENCE:
2 years of previous experience in IT Networking field preferred.
Combination of 6 years of education and experience in position field preferred.
Skills/Knowledge Requirements:
SKILLS (If Applicable):
Language Skills – Ability to read, write, speak, and understand the English language required.
KNOWLEDGE (If Applicable):
Network protocols: IP, TCP, Spanning Tree, OSPF, BGP, VRRP, ARP and applications interaction at the network layer (e.g. HTTP, SSL, TCP, etc.) required.
Industry-standard networking concepts and technologies required.
Network devices and services, i.e. firewalls, switches, load balancers, remote access/VPN, DNS, wireless, etc. required.
Other Certifications/Requirements:
Your own personal smart phone (Faith Health mobile apps, as well as consent to receive messages by SMS/MMS on personal phone, may be necessary to perform the functions of this position) required.
Faith Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
