Top 59 Service desk support Jobs in Norfolk Va

Tier II Deskside Technician (Mid-level)
Empower AI Inc. —Suffolk, VA
- Full-time
- 5 years
- Research
- Mid-level
4d
Operations Support Technician – Technical Writer
Leidos —Norfolk, VA
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
SMIT Service Desk RDM Tier 2 Technician
Leidos —Norfolk, VA
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
IT Help Desk
RQ Construction —Virginia Beach, VA
- $29 - $35 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
7d
IT Help Desk Technician
Old Dominion University —Norfolk, VA
- $59,754 a year
- Full-time
- Research
- Mid-level
- Windows
3d
IT Help Desk Technician
VP DIGITAL TRANSFORMATION & TECHNOLOGY —Norfolk, VA
- Full-time
- Research
- Mid-level
- Windows
1d
Service Desk Analyst I (Shift Wed-Sun 9am -6pm EST), Req#1242
ePlus Technology, inc. —Virginia Beach, VA
- $16.83 - $24.04 an hour
- Remote
- Microsoft Outlook
- Word processing
- High school diploma or GED
- Employee stock purchase plan
- 401(k)
Service Desk / Watch Team Lead
Peraton —Norfolk, VA
- $80,000 - $128,000 a year
- 6 years
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
Technology Support Specialist
Portsmouth Public Schools —Portsmouth, VA
- $23.24 - $29.61 an hour
- Online Application
- Research
- Mid-level
- Windows
- Retirement plan
Quick Apply
Engineer, IT Support
Harbor Group Management Company —Norfolk, VA
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Commuter assistance
- Paid parental leave
Quick Apply
Help Desk Technician / Tier III Support
PEOPLE TECHNOLOGY AND PROCESSES LLC —Norfolk, VA
- Full-time
- Mid-level
Quick Apply
Help Desk Technician - Overnight - Top Secret
PROSOFT —Portsmouth, VA
- $65,000 - $68,000 a year
- Overnight shift
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
Junior IT Support Agent/Technician (Shift Schedules: Day, Evening, and Night)
STRATASCORP —Hampton Roads, VA
- $60,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Bachelor's degree
Customer Service Representative
Connect Talent Solutions —Virginia Beach, VA
- Computer science
- Computer Science
- Research
End User Support Specialist
Orgro —Norfolk, VA
- Full-time
- 5 years
- SharePoint
- Senior level
Quick Apply
Support Technician (Onsite)
Layer 9 —Suffolk, VA
- $55,000 - $65,000 a year
- Full-time
- Clean driving record
- Dental office
- HIPAA
Quick Apply
Tier III Support Technician (Shift Schedules: Day, Evening, and Night)
STRATASCORP —Hampton Roads, VA
- $80,000 - $95,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Windows
Tier-1 Network Monitor/Help Desk Support
General Dynamics Information Technology —Langley AFB, VA
- $55,806 - $74,750 a year
- Data analysis skills
- Mid-level
- 3 years
- Paid holidays
- 401(k) matching
Tier II Support Technician (Shift Schedules: Day, Evening and Night)
STRATASCORP —Hampton Roads, VA
- $60,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
Training Site Technician
Saronic Technologies —Virginia Beach, VA
- Full-time
- Classroom
- Mid-level
- Associate's degree
- Paid parental leave
- Paid holidays
Quick Apply

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service desk support jobs near norfolk va

Tier II Deskside Technician (Mid-level)

Empower AI Inc. -
Suffolk, VA

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Job Details

Full-time
4 days ago

Qualifications

ITIL Foundation
ITIL Certification
In-person customer service
Internal employee customer service
HDI Certification
CompTIA Security+
CompTIA A+

Full Job Description

Overview:

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities:

As the Tier II Deskside Technician (Mid-level) you will act as a model of customer service excellence to all organizational staff members in the 6.4 Tier II Desk Side & Remote Support (OPTIONAL) as part of DISA’s Command, Control, Communications, and Computers Enterprise Directorate (C4E) J6 Service Delivery contract. You will be responsible for providing Tier II deskside and remote support to J6 users across NIPRNet, SIPRNet, and higher classification networks, resolving hardware and software incidents, performing workstation imaging and deployment, and supporting security compliance activities including cyber vulnerability remediation and standalone patching.

Highlights of Responsibilities:

Performs Tier II deskside computer workstation services across NIPRNet, SIPRNet, and higher classification networks, providing hardware and software installation, configuration, and repair/maintenance support.
Requests, receives, images, and prepares workstations with current OS, premium-load, and user-unique software at Government-furnished dedicated imaging locations; tracks issuance of end-user devices and resolves hardware/software conflicts.
Utilizes DameWare remote access tools to aid in resolution of customer incidents, software installation, and workstation re-imaging; manually installs software when electronic distribution methods are not viable.
Performs CAC and SIPRNet PKI token PIN resets during Core Business Hours at Pentagon, Taylor Building, and Mark Center; provides after-hours CAC and SIPRNet PKI token PIN reset support at the Pentagon.
Serves as Trusted Agent (TA) to receive Joint Staff customer requests for SIPRNet PKI tokens, processes requests to the Registration Authority for token creation, and coordinates delivery to end-users (approximately 200 token-related tickets per month).
Manages MFA physical security token inventory including 100 YubiKey security tokens; provides user instruction on Government-approved MFA and 2FA physical security tokens; submits monthly MFA Security Token Inventory report.
Performs cyber vulnerability remediation on a minimum of 15 of the most vulnerable computers per network per week, 95% of the time; coordinates with J6 Cyber Security teams; submits weekly Cyber Vulnerability Remediation Report.
Performs manual software patching on approximately 150 standalone (non-networked) computers; publishes patching schedule and submits monthly Standalone Patching Compliance Report.
Preserves and restores customer data via backup when performing operations that risk data loss; ensures DAR application verification and compliant device security configurations on all required systems.
Submits digitally signed DD Form 1150 in DPAS within three business days of service fulfillment; maintains bench stock equipment and reports anticipated shortfalls to Government leadership via weekly Equipment on Hand Report.

Qualifications:

Requirements:

Shall possess at the time of award a Secret security clearance
Strong customer service orientation.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Good written, oral, and interpersonal communication skills.
Ability to conduct research into PC and software issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.

Education and Experience:

Required Education: Bachelor’s degree or equivalent experience in lieu of education, including consideration of vendor certification in the technology being applied.
Required Experience: 5 or more years of professional experience supporting a similar role.
Experience supporting a DoD or J6 customer is a plus.
Certification:
ITIL v4 Foundations, CompTIA Security+, HDI Desktop Advanced Support Technician
Preferred:
CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, Dell TechDirect certification

Physical Requirements:

This position requires the ability to perform the below essential functions:

Sitting for long periods
Standing for long periods
Ambulate throughout an office
Stoop, kneel, crouch, or crawl as required
Repeatedly lift and carry weights up to 50 pounds

About Empower AI:

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Apply Now

Refine Your Search

service desk support jobs in norfolk va

Tier II Deskside Technician (Mid-level)

Operations Support Technician – Technical Writer

SMIT Service Desk RDM Tier 2 Technician

IT Help Desk

IT Help Desk Technician

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Junior IT Support Agent/Technician (Shift Schedules: Day, Evening, and Night)

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Tier III Support Technician (Shift Schedules: Day, Evening, and Night)

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