Top 1543 Support technician Jobs in Norfolk Va

Help Desk Technician
Patient Advocate Foundation —Hampton, VA
- $24 - $26 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
3d
Medical Chart Prep Tech
Virginia Oncology Associates —Norfolk, VA
- $20.80 - $25.62 an hour
- Full-time
- Medical office experience
- Mid-level
- Administrative experience
- 401(k)
Support Technician - LD
City of Norfolk, VA —Norfolk, VA
- $42,016.00 - $70,609.37 a year
- Full-time
- Research
- Administrative experience
- High school diploma or GED
- Paid holidays
- Disability insurance
13d
Patient Registration Technician
Childrens Hospital of The Kings Daughters —Norfolk, VA
- $17.01 - $25.52 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
3d
Aircraft Logs & Records Tech
Airborne Tactical Advantage Company (ATAC) —Newport News, VA
- $31.28 - $41.28 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Wellness program
- Paid parental leave
10d
Help Desk Support Technician
Apogee Solutions —Suffolk, VA
- $30 - $35 an hour
- Full-time
- Computer Science
- 5 years
- Writing skills
- 401(k) matching
Quick Apply
Patient Account Tech I (Customer Service)
Childrens Hospital of The Kings Daughters —Norfolk, VA
- $16.20 - $24.29 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
12d
Computer Technician
SEACORP —Norfolk, VA
- Holidays
- Laboratory
- Word processing
- Office
- AD&D insurance
- Paid holidays
ICT Support Technician
Spektrum —Norfolk, VA
- Mid-level
- Windows
- Travel
Quick Apply
12d
Deskside Support Technician
Bell Techlogix —Hampton, VA
- Background check
- Ability to walk for extended periods
- Writing skills
12d
Desktop Support Technician
Leidos —Norfolk, VA
- $24.00 - $26.50 an hour
- Full-time
- Schematics
- Mid-level
- Office
2d
DMV Customer Service Technician (Part-time/wage) - Norfolk Military Circle 02666
Department of Motor Vehicles —Norfolk, VA
- $19.72 an hour
- Part-time
- Bilingual
- Background check
- Writing skills
2d
Hyundai Technician
Checkered Flag —Virginia Beach, VA
- $60,000 - $213,000 a year
- Weekends as needed
- ASE Certification
- Dealership
- Customer service
- Disability insurance
- Dental insurance
Quick Apply
BMW Internal Technician
Checkered Flag Motor Car Co Inc. —Virginia Beach, VA
- $50,000 - $100,000 a year
- Weekends as needed
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Maintenance & Repair Technician
Vanguard Industries East —Norfolk, VA
- From $24 an hour
- Full-time
- Maintenance
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Industrial Electronics Technician
Walter Surface Technologies —Virginia Beach, VA
- Full-time
- Ability to walk for extended periods
- 5 years
- Research
- Health insurance
- Dental insurance
Quick Apply
11d
Registered Behavior Technician (Virginia Beach)
Ivy Rehab ABA —Virginia Beach, VA
- Full-time
- Customer service
- Clinic
- 1 year
- Paid holidays
- Health insurance
Quick Apply
10d
Deployment Technician – Global Disaster Relief
Operation Blessing —Virginia Beach, VA
- $50,000 - $53,000 a year
- Full-time
- CPR Certification
- Clean driving record
- Military
- Paid parental leave
- Paid holidays
6d
Equipment Repair Technician
U.S. Facilities, Inc —Hampton, VA
- $24 - $36 an hour
- Overtime
- CDL B
- ASE Certification
- 18 years or older
- Paid holidays
- 401(k)
Quick Apply
Equipment Repair Technician
U.S. Facilities, Inc —Norfolk, VA
- $24 - $36 an hour
- Overtime
- CDL B
- ASE Certification
- 18 years or older
- Paid holidays
- 401(k)
Quick Apply

I want to receive the latest job alert for support technician in norfolk va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support technician jobs near norfolk va

Customer Service Representative jobs in Norfolk, VA

IT Technician jobs in Norfolk, VA

Aircraft Maintenance Technician jobs in Newport News, VA

Registered Behavior Technician jobs in Virginia Beach, VA

Medical Laboratory Technician jobs in Norfolk, VA

Desktop Support Technician jobs in Norfolk, VA

Electronics Technician jobs in Virginia Beach, VA

Computer Technician jobs in Norfolk, VA

Restoration Technician jobs in Virginia Beach, VA

Support Technician jobs in Norfolk, VA

Desktop Support Technician jobs in Hampton, VA

Patient Registration Representative jobs in Norfolk, VA

Customer Service Representative jobs in Marietta, GA

Customer Service Representative jobs in Reno, NV

Customer Service Representative jobs in Queens, NY

Food Sales Representative jobs in San Diego, CA

Customer Service Representative jobs in Orange County, CA

Customer Service Representative jobs in Remote

Medical Sales Representative jobs in Texas

Apprentice Marine Technician jobs in Florida

Help Desk Technician

Patient Advocate Foundation -
Hampton, VA

Quick Apply

Job Details

Full-time
$24 - $26 an hour
3 days ago

Qualifications

Desktop computer repair
Computer hardware
Desktop (troubleshooting support)
Video conferences (communication methods)

Full Job Description

Helpdesk Technician

About Us

Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to provide case management services and financial aid to Americans with chronic, life threatening and debilitating illnesses. To read more about us, please visit our website at www.patientadvocate.org.

The Opportunity

PAF is seeking a Helpdesk Technician to join our IT team here in Hampton, VA. This role is to provide first and second-level technical support to employees across the organization, including remote and onsite staff. This role serves as the primary point of contact for technology-related incidents, service requests, and user support needs. The Helpdesk Technician is responsible for troubleshooting hardware, software, and Microsoft 365-related issues.

The position works collaboratively with internal IT staff and business departments to ensure reliable technology services, support organizational objectives, and maintain compliance with established IT policies, procedures, and security standards.

This role qualifies for a hybrid work schedule, where in-office days will be required due to onsite responsibilities in our Hampton, VA location.

The Ideal Candidate responsibilities include:

End User Support

Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, peripherals, and conference room equipment.
Deliver onsite and remote support to users in a timely and professional manner.
Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.
Support conference room technologies, video conferencing systems, and collaboration platforms.

Help Desk Operations

Utilize the organization's ticketing system to document, categorize, prioritize, track, escalate, and resolve support requests.
Maintain service levels and response times in accordance with departmental standards.
Escalate complex issues to senior IT personnel or third-party vendors when appropriate.
Communicate status updates clearly and effectively to end users throughout the resolution process.

Microsoft 365 & Identity Management

Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint, and related services.
Perform user administration tasks including account creation, account termination, password resets, group membership management, and access assignments.
Administer and support Microsoft Entra ID (Azure AD), Active Directory, and other authentication systems.
Assist with Microsoft 365 license management and user provisioning activities.

Endpoint & Device Management

Configure, deploy, maintain, and troubleshoot Windows-based computers.
Provision and deploy devices utilizing Microsoft Intune and PDQ Smart Deploy.
Install, configure, upgrade, and remove approved software applications.
Ensure devices comply with organizational security and management standards.

IT Asset Management

Maintain accurate inventories of hardware, software licenses, peripherals, and technology assets.
Coordinate equipment deployment, replacement, recovery, and disposal activities.
Assist with procurement recommendations for hardware, software, and technology-related supplies.

Documentation & Training

Create and maintain technical documentation, standard operating procedures, and knowledge base articles.
Provide individual and group training related to technology systems, cybersecurity awareness, and software applications.
Document recurring issues and recommend process improvements.

Project & Team Support

Participate in technology rollouts, system upgrades, testing, and implementation projects.
Collaborate with internal IT teams and vendors to resolve technical issues and improve service delivery.
Support employee onboarding and offboarding activities, including account provisioning and equipment deployment.

NON- ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ability to lift and carry up to 50 pounds.
Ability to sit, stand, kneel, reach, stoop, bend, and crawl as required.
Perform additional responsibilities as assigned.

ADDITIONAL SKILLS AND ABILITIES:

Strong customer service orientation with the ability to communicate effectively with technical and non-technical users.
Excellent troubleshooting, analytical, organizational, and time-management skills.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to quality.
Ability to work independently and collaboratively within a team environment.
Ability to exercise sound judgment and escalate issues appropriately.
Commitment to maintaining confidentiality and safeguarding organizational information.

TECHINCAL SKILLS:

Microsoft Windows 11 administration and support.
Microsoft 365 administration and support.
Microsoft Entra ID (Azure AD) and Active Directory.
Microsoft Intune and PDQ Smart Deploy.
Endpoint management and device lifecycle administration.
Basic networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless networking.
Printer, scanner, and peripheral support.
Remote support tools and technologies.
Endpoint security, antivirus, and cybersecurity best practices.
Audio/video conferencing systems and collaboration technologies.

Required Qualifications

Associate degree in Information Technology, Computer Science, or a related field; or equivalent combination of education and experience.
Minimum of two (2) years of help desk, technical support, or desktop support experience.
Demonstrated experience troubleshooting hardware, software, and end-user computing issues.

Preferred

Experience supporting Microsoft 365 environments.
Experience with Microsoft Intune.
Experience supporting remote and hybrid workforces.

One team, one mission – Are you ready to make a difference?

To Apply: This is an incredible opportunity to join an organization that makes a difference! To apply, please send your resume through our PAF Career Center for consideration.

Our Core Values: Passion for Patients, Equity, Kindness, Accountability, Respect, & Excellence

PAF is an Equal Opportunity Employer

Job Type: Full-Time

Quick Apply

Refine Your Search

support technician jobs in norfolk va

Help Desk Technician

Medical Chart Prep Tech

Support Technician - LD

Patient Registration Technician

Aircraft Logs & Records Tech

Help Desk Support Technician

Patient Account Tech I (Customer Service)

Computer Technician

ICT Support Technician

Deskside Support Technician

Desktop Support Technician

DMV Customer Service Technician (Part-time/wage) - Norfolk Military Circle 02666

Hyundai Technician

BMW Internal Technician

Maintenance & Repair Technician

Industrial Electronics Technician

Registered Behavior Technician (Virginia Beach)

Deployment Technician – Global Disaster Relief

Equipment Repair Technician

Equipment Repair Technician

I want to receive the latest job alert for support technician in norfolk va

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected