Role description
Job Summary
Provide Level 2 technical support for end-user computing environments ensuring prompt resolution of hardware software mobility and collaboration technology issues Act as a key point of contact for users delivering exceptional customer service while maintaining endpoint stability security and operational excellence.
Key Responsibilities
- Provide walk-up deskside remote and Tech Centre support for end users.
- Troubleshoot Windows macOS mobile devices printers and peripherals.
- Support Microsoft 365 applications Outlook Teams OneDrive and collaboration tools.
- Handle incidents service requests and escalations through ServiceNow or equivalent ticketing tools.
- Manage device provisioning refresh deployment and recovery activities.
- Support Intune SCCM Autopilot Active Directory and endpoint security tools.
- Diagnose hardware software network connectivity and application issues.
- Maintain asset inventory and lifecycle management processes.
- Support conference room audiovisual and meeting room technologies.
- Create and maintain technical documentation knowledge articles and user guides.
- Participate in shift operations and provide VIP user support as required.
Primary Skills
- Windows 1011 Administration
- macOS Support
- Intune SCCM Autopilot
- Microsoft 365 Suite
- Active Directory Entra ID
- ServiceNow Ticket Management
- Hardware Software Troubleshooting
- Printer Peripheral Support
- Basic Networking TCPIP DNS DHCP VPN
- Mobile Device Support iOS Android
- Audio Visual Meeting Room Technologies
Preferred Skills
- PowerShell Scripting
- Endpoint Security Tools CrowdStrike BitLocker Zscaler
- Copilot and Automation Tools
- ITIL Foundation Certification
Soft Skills
- Strong customer service orientation.
- Excellent verbal and written communication.
- Problem-solving and analytical skills.
- Ability to handle VIP users and executive support.
- Ability to work in shifts and high-pressure environments.
P2 Expectations
- Independently handle L2 support tickets and escalations.
- Achieve SLA compliance and customer satisfaction targets.
- Mentor junior engineers and participate in knowledge sharing sessions.
- Drive continuous improvement and automation initiatives.
- Coordinate with infrastructure security and application support teams for issue resolution.
Skills
Mandatory Skills : EUC Desktop Engineering
Other details
Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $47,390.00 to $50,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
