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Member Services Representative
Normal Township —Normal, IL
- $16 - $18 an hour
- Part-time
- CPR Certification
- First Aid Certification
- Ability to sit for extended periods
- Paid time off
- Paid sick time
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Member Services Representative

Normal Township
Normal, IL

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Job Details

Part-time
$16 - $18 an hour
9 days ago

Benefits

Paid time off
Paid sick time

Qualifications

Retail sales transactions
Retail customer service procedures
CPR Certification
Serving clients
Interpersonal skills
Financial transaction processing
Spreadsheets
Processing cash transactions
Tour guiding
Working with seniors
Conducting guided tours
Medical emergency response
First Aid Certification
Organizational skills
Customer support
Productivity software
AED Certification

Full Job Description

Normal Township operates a 40,000 square foot Activity and Recreation Center (ARC) for adults age 55 and over. With nearly 3,000 members and dozens of different programs on offer each month, the center is an exciting atmosphere where people can improve their physical and social well-being while meeting new people and trying new hobbies.

Under the direct supervision of the Member Services Manager, the Member Services Representative (MSR) handles customer service needs for members at one of the two main desks at the senior center, including assisting with check-in, processing enrollments for classes and services, taking payments, providing facility tours, enrolling new members, and answering questions. The MSR also monitors member and visitor entry to the senior center and provides support and direction to the volunteers of the organization. This is a part-time position, averaging 15 hours per week.

Qualifications

A passion for working with people age 55+.
Ability to give tours
Retail cash handling experience.
Excellent computer skills with experience in Microsoft Office software, including Excel.
Patience and excellent customer service skills in a fast-paced environment.
Good communication skills and a positive attitude.
Excellent organizational skills and ability to multi-task.
Willingness to respond confidently to a variety of emergency situations.
AED/CPR/First Aid Certified or willingness to obtain training through employer.
Team player
positive attitude
Ability to sit at a desk for extended periods of time
Ability to be on your feet for 30 minutes or more at a time
Ability to lift at least 15 pounds

Specific Duties

Greet members and assist them with the check-in process.
Take reservations for programs and services.
Handle payment processing.
Assist with data entry as needed.
Provide information to members about programs and services.
Answer incoming phone calls.
Take phone messages and transfer phone calls to appropriate staff members.
Provide facility tours as needed
Respond to emergencies of all types, including calling 911 when necessary.
Assist in opening and/or closing of facility (dependent on shift).
Assist with light custodial duties as needed
Other duties as assigned.

To Apply:

Please submit a cover letter and resume, including three professional references, to Elicssha Sanders, Executive Director, via Indeed.

Job Type: Part-time. Benefits: Free ARC membership, paid sick leave.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

Paid time off

Experience:

Customer Support & Client Services Occupations: 2 years (Preferred)

Work Location: In person

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client services occupations jobs in normal, il

Member Services Representative

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