Top 11 Customer service manager Jobs in Normal, Il

Customer Support Manager (onsite only)
Vivo US —Goodfield, IL
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Team management
- Paid holidays
- Disability insurance
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6d
Service Manager
Cintas —Normal, IL
- $68,000 - $90,422 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Route Service Manager - UniFirst
UniFirst —Normal, IL
- $59,235.00 - $82,271.47 a year
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
3d

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CSR Information
CEFCU —Peoria, IL
Provides front-line support with transition of service, policies, notifications, system outages, mergers, product/system conversion, product/service…
$18.56 - $21.81 an hour
CSR/Shipping Clerk
Southshore Enterprises, Inc. —Bloomington, IL
The Customer Service Representative (CSR / Clerk) plays a critical role in handling paperwork flow, completing data entry and providing excellent customer…
$20 an hour
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Customer Service Representative Lead - New Albany
WesBanco Bank, Inc. —Columbus, OH
Charged with maintaining appropriate levels of cash as assigned by the Bank through ordering and shipping of money. Expected to perform the duties of a CSR.
Customer Service Supervisor
DHL —New Albany, OH
Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
$60,000 - $90,000 a year
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9d

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customer service manager jobs near normal, il

Customer Support Manager (onsite only)

Vivo US
Goodfield, IL

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Job Details

Full-time
$70,000 - $80,000 a year
6 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing teams in a customer support role
Staff scheduling
Team scheduling
Mid-level
Frontline customer support management
Managing clients in a customer support role
Compliance monitoring
Key Performance Indicators
Employee attendance management
Team management
Team training
Quality compliance management
Implementing quality control processes for products
Customer support
Process improvement planning
Customer satisfaction improvement
Cross-functional collaboration
Process management
Staffing management

Full Job Description

VIVO is a U.S. based company that designs, manufactures, and supplies a diverse selection of products across multiple unique product markets. We desire to create functional solutions that fit unsolved needs and better the experience of every customer we serve. Our dedicated team collaborates with factories around the world to design and build functional products of the highest quality materials. Products we supply and manufacturer include a vast range of computer monitor and TV mounts, TV carts, projector screens and mounts, height-adjustable desks, stand to sit desk mounts, computer cases, network cable and other miscellaneous categories. www.vivo-us.com

The ideal candidate will be eager to lead in the following areas:

Manage a team of customer service representatives
Develop internal policies and quality control procedures
Create strategies to improve the customer service process and develop greater efficiency
Ensure compliance with Amazon and other marketplace policies and metrics
Maintain an updated training guide and oversee training of new employees
Auditing of department metrics, monitoring trends and setting strategy to achieve best practice
Manage staff schedule and absences
Lead monthly department meetings and follow up action plans
Lead any program changes
Collaborate with other departments to the best experience for the customer
Assist with customers during times of high volume or absence

3-5 years of Customer Support Management with a strong emphasis on technical skills and report management. Incumbent will have strong attention to detail and be a self starter!

This position will be onsite in Goodfield, IL with working hours Monday - Friday from 8 am to 5 pm. Benefits include medical insurance (free for the employee) or a health buy out, dental insurance, vision insurance, short term disability, life insurance, generous 401k match, PTO plus 8 paid holidays, anniversary bonus and performance based bonuses.

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customer service manager jobs in normal, il

Customer Support Manager (onsite only)

Service Manager

Route Service Manager - UniFirst

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