Company Info
Circular Services is a leading developer and operator of circular economy infrastructure and services and the largest private recycling company in the U.S. with operations across the country. We help businesses and municipalities reduce and divert waste, lowering disposal costs and fueling local supply chains by ensuring materials are recovered, recycled, and reused.
About the Role:
The Dispatcher/Scale Operator is responsible for the coordination of the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers. This role involves planning, directing, and coordinating transportation policies and programs. This position is a dual-role responsible for assisting with both warehouse operations and scale house administrative functions. This individual will divide their time between working in the warehouse environment and operating the scale system. The role requires a detail-oriented and adaptable professional who can maintain accuracy and focus in a fast-paced recycling processing plant.
Shift: (Job Type: Full-time) |
Location: Normal IL
Benefits:
· Health, Dental, Vision insurance
· FSA
· Vacation Time
· 401k Matching
· Employee Assistance Program
· Paid Parental Leave
· Tuition Reimbursement
Responsibilities:
· Answering incoming calls and emails and effectively managing requests and issues from both customers and drivers, ensuring prompt and appropriate resolution.
· Overseeing and directing dispatch activities for multiple locations
· Manage driver actions and ensure completion of services along routes
· Develop and manage daily routing and dispatch schedules to meet on-time service goals
· Promptly resolve service issues for drivers and customers as they arise while maintaining excellent customer service
· Update and inform customers of service delays in accordance with company standard
· Provide updates to customers on pick up status or changes in service due to unforeseen circumstances
· Collect and report driver performance issues or concerns to appropriate management for resolution.
· Utilize GPS and GIS technologies to monitor vehicle locations and optimize routes
· Communicate effectively with drivers to provide instructions and updates
· Communicate effectively with operations for specific equipment needs daily
· Participate in training and other learning opportunities to expand knowledge of the company, products, and services.
· Operate scale house computer systems to obtain accurate weight information for incoming recycling haulers and outbound shipments.
· Compare scale tickets and bills of lading to verify shipment contents and weights for accuracy.
· Issue receipts to drivers and collect required tickets and documentation.
· Maintain accurate and organized records for reporting and operational analysis.
· Communicate effectively with haulers, truck drivers, supervisors, and peers in person, by phone, radio, and email.
· Performing day to day administrative tasks such as maintaining information files and processing paperwork.
· Follow all company safety policies and procedures while working in warehouse operations.
· Perform additional duties as assigned to support operations.
· Other duties as assigned
Job Qualifications:
· High School Diploma or equivalent.
· Proficiency in Microsoft Office (Outlook, Word, Excel).
· Previous experience in fleet management or dispatching preferred
· Familiarity with transportation management systems is a plus
· Strong analytical skills to assess operational performance and implement improvements
· Proficient in using GPS and GIS technologies for route planning
· Excellent communication skills with a focus on phone etiquette
· Ability to work in a fast-paced environment while managing multiple tasks effectively
· Knowledge of shipping and receiving processes is beneficial
· High attention to detail and problem-solving abilities
EEOC: Circular Services is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Circular Services is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Circular Services are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Circular Services will not tolerate discrimination or harassment based on any of these characteristics.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- trucking administrative: 1 year (Required)
Work Location: In person
