JOB SUMMARY:The Chief Maintenance Engineer is responsible for ensuring the hotel is maintained in full compliance with IHG brand standards, delivering a safe, clean, and fully functional environment that supports exceptional guest experiences. This role leads all maintenance operations, ensuring preventative maintenance programs, safety procedures, and operational standards are consistently executed while maintaining strict cost control.
- Strong commitment to IHG True Hospitality service culture
- Ability to deliver a clean, safe, and well-maintained guest environment at all times
- Strong knowledge of HVAC, electrical, plumbing, and life-safety systems
- Ability to manage preventative maintenance programs (RPM/PM) per brand standards
- Strong organizational and leadership skills
- Ability to train and develop maintenance team members
- Knowledge of IHG systems, audits, and compliance requirements (QA / LQA readiness)
- Willingness to obtain CPO certification if property has a pool
ESSENTIAL FUNCTIONS:
- Ensure the property consistently meets or exceeds IHG Quality Assurance (QA) standards
- Maintain all guest rooms, public areas, and back-of-house spaces to brand expectations
- Execute and track Preventative Maintenance (RPM Program) for all guest rooms and equipment
- Conduct daily, weekly, and monthly inspections to ensure brand compliance and safety
- Respond quickly to guest maintenance issues, ensuring service recovery and satisfaction
- Maintain all life safety systems (fire alarms, emergency lighting, sprinklers) per code and IHG requirements
- Partner with department heads to support guest experience and operational excellence
- Ensure all maintenance work minimizes disruption to guests
- Manage vendor relationships and coordinate external contractors when needed
- Maintain proper documentation for IHG audits, safety logs, and compliance records
- Control expenses and manage maintenance budgets effectively
- Ensure proper upkeep of exterior, parking lot
OTHER CONSIDERATIONS:
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising guest satisfaction or essential business functions.
- The intent of this job description is not to state or imply that the duties listed are the only duties that will be performed by the individual in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor.
PHYSICAL DEMANDS ANALYSIS:
The Maintenance Engineer works indoors and outdoors on a regular basis. This position requires continuous standing, walking, lifting, carrying, bending and reaching throughout the entire shift. Hazards may include, but are not limited to, slipping and tripping, working with sharp objects and tools, operating equipment and exposure to variable temperatures, weather elements, blood borne pathogens, chemicals and fumes.
OTHER CONSIDERATIONS:
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising guest satisfaction or essential business functions.
- The intent of this job description is not to state or imply that the duties listed are the only duties that will be performed by the individual in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor.
Benefit:
We offer benefits to our full-time positions after eligibility requirements have been met.
- Medical Coverage: We offer medical insurance plan options with reduced premium rates available.
- Health Savings Account (HSA): Eligible employees may participate in a tax-advantaged HSA to support healthcare expenses.
- Employee Assistance Program (EAP): Confidential support services are available to all employees and their immediate family members.
- Paid Time Off (PTO)
Position Type: Full-Time
Candidates offered employment must submit to a background check and drug test.
We are an E-Verify participating employer.
EOE M/F/D/V
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
