Top 1 Senior laboratory technician Jobs in Normal, Il

Sr. Service Lab Technician II
Rivian —Normal, IL
- Full-time
- English
- Mid-level
- Ability to climb stairs
Quick Apply
4d

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Sr. Service Lab Technician II

Rivian -
Normal, IL

Quick Apply

Job Details

Full-time
4 days ago

Qualifications

Passenger vehicle
Phone communication
English
Driver's License

Full Job Description

The Sr. Service Lab technician will be responsible for overdelivering on all service procedure validations, time studies and tool and equipment validations. We look for world-class technicians at the top of their game. We work with service engineering and the technical publications teams to help create and write the factory service manual for Rivian. We also perform all service time studies for accurate scheduling and customer pay/insurance billing at the service centers. This role will require a highly skilled technician with excellent communication skills, both verbally and written. We also work cross-functionally with all engineering teams on special projects and product improvement. You will always maintain a high level of professionalism as we will regularly interact with directors, VP’s and even the CEO. You will need to be comfortable in public settings supporting confidential and public events. To be successful in this role you must collaborative with others and always maintain an extremely positive attitude and great work ethic.

Support creation of technical publications for all service manuals (systems overview, parts, repair, labor, electrical, etc.)
Validate repair procedures for accuracy (diagnosis, repair process, labor time, safety, etc.)
Perform validations and time studies on prototypes and pre-production vehicles’ electrical, mechanical, software systems, and diagnostic equipment
Improve efficiency in service procedures without compromising quality and safety of the repair
Validate all service tooling prior to implementation to the field
Support campaigns and containment initiatives
Provide ad hoc service support to the field to support the Service organization, including customer facing events
Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
Support cost analyst impact on different serviceability methods and processes
Support cross functional teams and assist with pre-production vehicle builds
Provide ad hoc service support to the field to support the Service organization
Support and proactively collaborate with Service Engineering, Field Service, Technical Publications, Service Parts, and Service Training teams
Use 1st principals to collaborate, teach, and mentor other team members to constantly improve the Service organization

Ability to travel at a minimum of 50% and up to 75%
Automotive Technology/Technician Degree or equivalent experience
4-6 years of automotive experience
4+ years of EV experience
CAN/LIN network understanding
OEM Certified Master Technician, is a plus
OEM Specific Technician Training, is a plus
Ability to drive non-commercial truck and trailer
Ability to stand for 8-10 hours per day
Frequent use of hands to handle or feel material during quality inspections
Occasionally required to climb permanent or temporary stairs or ladders in construction environments
Required to walk; climb or balance; and stoop, kneel, crouch, or crawl
Required to communication using telephone and/or e-mail
Ability to view, read, and interpret documents such as safety rules, operating, and maintenance instructions
Ability to lift and carry at least 25 pounds
Ability to perform all duties in a working environment that may contain dust, high noise levels, hot and cold weather
Required frequent travel 6-8 hours in a company provided non-commercial vehicle
Minimum age of 21
No driving related suspensions or revocation of Driver License (within a 3-5 year period)
Ability to read and speak fluent English
No drug or alcohol related driving incidents in the last 3 years
No more than 1 serious moving violation in the last 3 years
Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
Will be subject to continuous Motor Vehicle Record (MVR) monitoring

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Sr. Service Lab Technician II

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