Job Description
Job title: AIC Budtender
Job description: AIC Budtenders at High Haven are the employees with the highest level of customer interaction. They will assess the customer’s needs and wants, provide a curated list of potential products, and accurately process the sale, while providing the highest level of customer service and salesmanship. Budtenders function as an important part of a team and will occasionally assist in other departments.
Responsibilities
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Facilitate and process sales of cannabis and cannabis products
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Exceed purchaser’s expectations by delivering exceptional customer service
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Work with customers and patients to curate a purchase based on their individual needs, while providing education on the use of those products
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Ensure compliance by adhering to company policies and best practices
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Perform inventory counts
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Complete non-sales downtime duties such as cleaning, organizing, and special projects
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Assist with community engagement
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Operate with integrity and honesty
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Ensure the safety and satisfaction of all customers and staff
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Work as a team player and contribute to a positive working environment
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Assist in other departments within the facility
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All other duties as assigned by supervisor
Requirements
Education, Training, and Certifications
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High School Diploma or GED required
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Advanced education preferred
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Cannabis related certifications, courses, or trainings a plus
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Must complete all trainings provided by management
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Must complete yearly training requirements, including Responsible Vendor Training and other courses provided by High Haven.
Skills and Experience
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1 year of retail, customer service, food and beverage and/or hospitality experience
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Demonstrate passion to serve the medical and recreational cannabis community
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Knowledge of cannabis and cannabis products
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Cannabis industry experience desired
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Strong operational skills in fast-paced and customer service environments
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Knowledge of effective inventory management
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Proficient with computers and technology, including Microsoft 365 programming and POS systems
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Able to count back change quickly and precisely
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Ability to communicate clearly and concisely
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Capable of multitasking during high traffic times
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Operates best as a part of a team
Physical Requirements
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Must be at least 21 years of age
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Must be able to stand and walk for long periods of time
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Ability to lift up to 50 lbs
Schedule and Availability
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Regular Hours: Shifts for this position are available during the day, afternoon and evening, including weekends and some holidays.
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Additional Hours: additional hours may be requested in the event of staff shortages or special events.
Compensation & Perks
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Competitive hourly pay + tips
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Paid holidays
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Overtime ( 40+ hour in a week)
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Employee discounts
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PTO opportunities
Other Employment Information
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Employment at High Haven is contingent upon passing a background check and obtaining a Dispensary Agent Badge from the Illinois Department of Financial and Professional Regulation (IDFPR). This is a mandatory requirement.
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Note: IDFPR will not issue a badge to anyone with a felony or violent crime conviction. They also will not issue a badge to an employee with outstanding tax or child support obligations.
About High Haven
High Haven is more than a cannabis dispensary — we are a people-first company creating welcoming spaces where customers, employees, and communities feel valued, respected, and connected. Alongside our sister brand, Aces, we are redefining what the cannabis experience should look like: inclusive, educational, community-driven, and built on genuine human connection.
We believe cannabis should be approachable, stigma-free, and supported by knowledgeable teams who care about the people they serve. That same mindset shapes our workplace culture. We are committed to building one of the best places to work in the industry by investing in our employees, encouraging growth, and leading with trust, accountability, compassion, and teamwork.
Beyond our stores, High Haven partners with local businesses, artists, events, and organizations to help strengthen the communities we serve. From concerts and festivals to local collaborations and charitable initiatives, we aim to create experiences that bring people together and make a positive impact.
In a rapidly evolving industry and world, High Haven stands for authenticity, opportunity, and community. We are building more than a retail company — we are building a culture where people can work hard, grow confidently, and feel proud of what they are part of.
NOTE: The above job description is not intended to be all-inclusive. Additional duties and responsibilities may be assigned by a supervisor.
