Top 30 Customer service manager Jobs in Norman, Ok

Customer Service Operations Manager
CFS Brands LLC —Oklahoma City, OK
- Full-time
- 5 years
- ERP systems
- Analysis skills
DLO Customer Service Manager
Quest Diagnostics —Oklahoma City, OK
- Overtime
- Management
- 5 years
- Computer literacy
Quick Apply
14d
Client Services Manager
Manifica Business Solutions LLC —Oklahoma City, OK
- $78,000 - $105,000 a year
- Full-time
- Marketing
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Experience & Service Transformation Advisory Manager
Accenture —Oklahoma City, OK
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Udacity LearnVantage Mid-Market Account Success Management Associate Manager
Accenture —Oklahoma City, OK
- $68,300 - $126,100 a year
- Full-time
- Remote
- 5 years
- Presentation skills
- US work authorization
- Paid holidays
- Disability insurance
Contact Center Supervisor
Leader Communications Inc —Oklahoma City, OK
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
Quick Apply
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Oklahoma City, OK
- $15.50 - $29.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
Retail Lead Associate (Reduced-Time), Customer Experience Operations
Amazon.com Services LLC - A57 —Moore, OK
- From $18.90 an hour
- Part-time
- 18 years or older
- Ability to climb stairs
- High school diploma or GED
- Employee assistance program
- 401(k) matching
6d
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Norman, OK
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Team Lead, Service Delivery
TTEC —Oklahoma City, OK
- Computer literacy
- Mid-level
- Mentoring
Confirmation Call Center Manager
Luxury Bath Technologies —Oklahoma City, OK
- Weekends as needed
- Mid-level
- Supervising experience
- Recruiting
- Paid training
- Opportunities for advancement
Quick Apply
14d
Supervisor, Client Strategy
Saxum Strategic Communications LLC —Oklahoma City, OK
- Full-time
- Office
- Business development
- Continuous improvement
Quick Apply
Back Line Collections Manager
defi AUTO LLC —Oklahoma City, OK
- $52,158 - $65,000 a year
- Full-time
- Research
- Bachelor's degree
- Business Administration
- Travel reimbursement
Quick Apply
Temporary Workforce Management Specialist
HEALTHPLANONE, LLC —Oklahoma City, OK
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
Quick Apply
5d
Supervisor, Client Services
Cotality —Oklahoma City, OK
- $50,300 - $61,000 a year
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Paid holidays
7d
Client Services HR Manager
HoganTaylor LLP —Oklahoma City, OK
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
Quick Apply
Program Manager - Client Care Central OK
Branch15 —Bethany, OK
- Nights as needed
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Experience Lead - Full Time
Burlington —Oklahoma City, OK
- $13 an hour
- Part-time
- Merchandising
- Mid-level
- Retail management
- Paid holidays
- Health insurance
8d
Retail Lead Associate (Reduced-Time), Customer Experience Operations
Prime Now LLC - E78 —Oklahoma City, OK
- From $18.90 an hour
- Part-time
- 18 years or older
- Mid-level
- Ability to climb stairs
- Employee assistance program
- 401(k) matching
Client Services Technical Supervisor
Oklahoma City Public Schools —Oklahoma City, OK
- Weekends as needed
- School experience
- Computer science
- Computer Science

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Customer Service Operations Manager

CFS Brands LLC -
Oklahoma City, OK

Apply Now

Job Details

Full-time

Qualifications

Customer communication
Defect resolution root cause analysis
Presentation software
Spreadsheets
Defect analysis
Metrics Reporting
Distribution management
Management reporting
Process improvement planning
Root cause analysis
Cross-functional collaboration
Project stakeholder communication
Cross-functional communication
Data analysis software

Full Job Description

The Customer Service Operations Manager is responsible for driving operational excellence across the Customer Service organization by improving order management, logistics coordination, and Distribution Center alignment. This role focuses on enhancing the overall customer experience through improved order and shipping accuracy, timely fulfillment, and proactive communication. The position partners closely with Purchasing, Logistics, and Distribution Center teams to optimize processes, increase visibility, and ensure consistent, high-quality execution.

KEY RESULT AREAS:

Drive improvements in order management processes to enhance order accuracy, shipping accuracy, and on-time delivery performance.
Collaborate closely with Purchasing, Distribution Centers and Logistics teams to improve throughput, capacity utilization, and shipping efficiency.
Develop and maintain reporting and dashboards to track key performance metrics including order accuracy, fill rates, on-time shipping, backlog, and cycle times.
Assist with capacity planning efforts across Customer Service and Distribution operations to ensure alignment with demand and service expectations.
Identify root causes of order, shipping, and service issues; implement corrective actions and sustainable process improvements.
Establish and monitor KPIs to drive accountability and continuous improvement across Customer Service and operational functions.
Assist with Customer Service proactive communication related to order status, delays, and issue resolution for both customers and internal stakeholders.
Work cross-functionally with Sales, Logistics, Purchasing, and Distribution Centers to align priorities and improve end-to-end order flow.
Support continuous improvement initiatives by leveraging data, process analysis, and technology to drive efficiency gains.
Provide leadership and direction on operational best practices, standard work, and process discipline.
Ensure accurate and timely reporting of operational performance to leadership to support informed decision-making.
Assist in developing and implementing process improvements that enhance both customer experience and internal efficiency.
Support system enhancements and tools that improve visibility, tracking, and execution of customer orders.
Drive a culture of accountability, problem solving, and continuous improvement within the organization.

EDUCATION / EXPERIENCE REQUIRED

Bachelor’s degree in Business, Supply Chain, Operations Management, or related field preferred. Equivalent experience will be considered.

QUALIFICATIONS REQUIRED:

5+ years of experience in operations, logistics, supply chain, or Customer Service operations.
Strong experience working with Distribution Centers and logistics networks.
Demonstrated ability to improve operational processes, particularly in order management and fulfillment.
Experience with reporting, metrics development, and performance management.
Strong analytical skills with experience in root cause analysis and problem solving.
Ability to operate effectively in cross-functional teams and influence outcomes.
Strong communication skills with the ability to drive alignment across multiple stakeholders.
Experience with ERP systems and order management tools preferred.
Proficiency in Microsoft Excel, PowerPoint, and data analysis tools.
Demonstrated ability to manage multiple priorities in a fast-paced environment.

TRAVEL REQUIRED: Up to 25–40% travel may be required

About CFS Brands: Headquarters located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial hygiene products. CFS BRANDS has maintained its industry-leading position and consistent growth with a strong focus on customer support and satisfaction, product variety and availability, and a unique ability to be a “one-stop shop” solution for a wide range of organizations. CFS BRANDS enjoys this competitive market advantage through its extensive network of brands and global manufacturing and distribution facilities.

CFS BRANDS’s core products include dinnerware, drinkware, professional cookware, industrial hygiene products brushes and cleaning tools, dispensing systems, and healthcare meal service equipment. These products are provided through major distributors customers across the country. CFS BRANDS became a portfolio company of The Jordan Company (“TJC”), a private equity firm, in 2018. More information on CFS BRANDS can be found at www.cfsbrands.com.

CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.

Apply Now

Refine Your Search

customer service manager jobs in norman, ok

Customer Service Operations Manager

DLO Customer Service Manager

Client Services Manager

Customer Experience & Service Transformation Advisory Manager

Udacity LearnVantage Mid-Market Account Success Management Associate Manager

Contact Center Supervisor

Customer Service & E-Commerce Supervisor - Full Time

Retail Lead Associate (Reduced-Time), Customer Experience Operations

Branch Operations Supervisor - Commercial Insurance

Team Lead, Service Delivery

Confirmation Call Center Manager

Supervisor, Client Strategy

Back Line Collections Manager

Temporary Workforce Management Specialist

Supervisor, Client Services

Client Services HR Manager

Program Manager - Client Care Central OK

Customer Experience Lead - Full Time

Retail Lead Associate (Reduced-Time), Customer Experience Operations

Client Services Technical Supervisor

I want to receive the latest job alert for customer service manager in norman, ok

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