Top 9 Technical support analyst Jobs in Norman, Ok

Computer Systems Analyst II
Bowhead —Oklahoma City, OK
- $61,000 - $71,000 a year
- Full-time
- Ability to walk for extended periods
- 5 years
- Windows
Desktop Support Technician - Helpdesk Analyst
PCI Energy Solutions —Norman, OK
- On call
- Office
- Microsoft Office
- Bachelor's degree
- Flexible schedule
Quick Apply
Computer Support Analyst
SALVATION ARMY —Oklahoma City, OK
- $20 - $25 an hour
- Full-time
- Mid-level
- Office
- Windows
IT Operations Analyst
The State of Oklahoma —Oklahoma County, OK
- Up to $55,000 a year
- Full-time
- Research
- Mid-level
- Office
- Paid holidays
12d
Help Desk Analyst II
ALLEGIANCE CREDIT UNION —Oklahoma City, OK
- Full-time
- Mid-level
- Office
- Microsoft Office
2d
EPIC Support Analyst
VARIETY CARE INC —Oklahoma City, OK
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Computer Systems Analyst I
Bowhead —Oklahoma City, OK
- $61,000 - $71,000 a year
- Full-time
- Ability to walk for extended periods
- 5 years
- Computer literacy

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Computer Systems Analyst II
Bowhead —Oklahoma City, OK
A bachelor’s degree in a relevant field may substitute for up to five years of relevant experience. The Computer Systems Analyst II resolves complex incidents…
$61,000 - $71,000 a year

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technical support analyst jobs near norman, ok

Computer Systems Analyst II

Bowhead -
Oklahoma City, OK

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Job Details

Full-time
$61,000 - $71,000 a year

Qualifications

Network troubleshooting
Incident report management
Incident management software
Windows
High school diploma or GED
Desktop (troubleshooting support)
Customer support ticket management
Technical writing
Problem management
Desktop administration
Peripheral hardware support
Cross-functional communication
IT department experience
Ticketing system technical support

Full Job Description

Overview:

Bowhead is seeking experienced IT professionals to provide advanced service desk support for the Department of the Air Force Enterprise Information Technology as a Service program. The Computer Systems Analyst II resolves complex incidents that exceed front-line support capability, provides technical guidance to team members, documents repeatable solutions, and supports reliable restoration of enterprise services.

Responsibilities:

- Diagnose and resolve complex endpoint, account, application, connectivity, configuration, and enterprise-service incidents using advanced troubleshooting methods.
- Provide escalation-level support for incidents that cannot be resolved through standard front-line procedures, including remote investigation and coordination with specialized support teams.
- Manage assigned incidents from acceptance through resolution, ensuring accurate documentation, appropriate prioritization, timely status updates, and effective escalation when required.
- Use ServiceNow and approved technical tools to analyze trends, document findings, maintain ticket quality, and support operational reporting.
- Develop, review, and improve knowledge base articles, troubleshooting guides, standard operating procedures, and reusable technical solutions.
- Provide technical coaching, cross-training, and troubleshooting guidance to less-experienced service desk personnel.
- Identify recurring incidents, service risks, documentation gaps, and opportunities to improve first-contact resolution and reduce customer downtime.
- Collaborate with operations, systems administration, access, cybersecurity, and other support teams to achieve complete issue resolution.
- Protect sensitive information and follow all cybersecurity, privacy, records-management, and acceptable-use requirements.
- Perform other mission-related service desk duties as assigned.

Qualifications:

Required

High school diploma or equivalent.
Six to ten years of relevant technical support, service desk, desktop support, systems support, or enterprise IT experience. A bachelor’s degree in a relevant field may substitute for up to five years of relevant experience.
CompTIA Security+ or another approved DoD 8140 IAT Level II certification at the time of hire.
Demonstrated ability to troubleshoot complex end-user computing, Windows operating system, Microsoft 365, account-access, network-connectivity, peripheral, and application issues.
Experience using ticketing systems and maintaining complete, technically accurate incident documentation.
Strong written and verbal communication skills, including the ability to explain technical information to users and team members.
Ability to work independently, prioritize competing incidents, and collaborate across technical teams in a high-volume environment.

Desired

Active DoD Secret or higher clearance.
Experience supporting a federal, defense, or other regulated enterprise environment.
Advanced experience with ServiceNow or a comparable IT service management platform.
Experience with remote support tools such as BeyondTrust, Remote Desktop Protocol, or comparable approved platforms.
CompTIA Network+, Microsoft, ITIL, or other advanced technical certifications.
Experience mentoring technicians, performing quality reviews, developing knowledge content, or supporting problem-management activities.

Physical Demands:

Must be able to lift up to 25 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain or maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

CompTIA Security+ or another approved DoD 8140 IAT Level II certification is required at the time of hire. There is no post-hire grace period.

Employment is contingent upon completion of applicable security, suitability, access, and credentialing requirements, including eligibility for a Common Access Card and AFNET access.

This is a full-time, exempt salaried management position. Final compensation reflects relevant experience, leadership background, certifications, education, and work location.

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Refine Your Search

technical support analyst jobs in norman, ok

Computer Systems Analyst II

Desktop Support Technician - Helpdesk Analyst

Computer Support Analyst

IT Operations Analyst

Help Desk Analyst II

EPIC Support Analyst

Computer Systems Analyst I

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