SUMMARY: The Dental Clinic Receptionist will understand and model the mission of NSO; will understand and practice NSO’s policy on confidentiality in respect to all NSO information; will exhibit professional behavior in all facets of work at NSO; and will exhibit teamwork with all NSO staff.
The Dental Clinic Receptionist will be the first point of contact for patients either over the phone or upon arrival; will be responsible for booking new patients, greeting visitors, sorting out appointments and undertaking other non-clinical tasks of an administrative nature.
ESSENTIAL FUNCTIONS
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Greet persons entering establishment and determine nature and purpose of visit
- Operate multiple telephone lines, screen and forward calls as well as provide information and take detailed messages
- Schedule patient’s appointments on the telephone, text, email and in person
- Assist with maintaining patient charts, clinic progress notes, and NSO clinic records
- Register new patients according to established office protocols
- Assist patients to complete all necessary forms and documentation via online patient portal or on iPads in the office
- Verify and update patient information
- Enter all relevant patient information into data system
- Maintain and manage patient records in compliance with privacy and security regulations
- Respond and comply to requests for information
- Check daily appointment schedule and ensure appointments are scheduled to goal
- Fill in cancellations and no-shows
- Organize referrals to other medical specialists
- Scan appropriate documents such as medication lists and medical consultations into patient charts
- Dispatch lab work appropriately
- Collect and receipt payments from patients at time of treatment
- Inform patients of financial policies according to clinic protocol
- Maintain a professional reception area
- Safeguard patient privacy and confidentiality
- Serve as a chairside dental assistant as needed
- Assisting the dentist during a variety of treatment procedures
- Taking digital x-rays with the use of snap-a-ray sensor holders
- Review patient medical history
- Take blood pressure and pulse
- Maintaining proper infection control protocol
- Preparing and sterilizing instruments and dental equipment
- Ensure patients feel comfortable before, during and after dental treatment
- Ensure patient received written instructions for care following dental surgery or other dental treatment procedures
- Apply topical drugs prescribed by a dentist
- Take impressions of patients’ teeth for study casts
- Other assigned duties
MINIMUM JOB REQUIREMENTS
Must possess a valid dental assisting permit from the Oklahoma Board of Dentistry
Must have X-ray certification
Must possess a valid Healthcare Provider CPR certification
Bilingual - Required
Experience working with the homeless and underserved population preferred
Clearance of background check, credit check and drug screen
SKILLS AND ABILITIES REQUIRED
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Must be dependable, have strong communication skills, be well organized, have the ability to prioritize and be able to work under pressure
- Must maintain a high degree of confidentiality
- Must be a team player
- Must maintain good relationships with dentists, hygienists, office manager and other health care employees
- Must be detail oriented and have proven track record for accuracy
- Maintain HIPPA and OSHA compliance
- Requires knowledge of administrative and clerical procedures. This includes intermediate computer skills; such as word processing, database management, electronic mail, spreadsheet, graphics, etc.
- Knowledge of Eaglesoft software and digital x-ray is preferred
- Knowledge of RevenueWell’s patient communication software
- Thorough knowledge of dental office and chair-side dental assisting practices, procedures and techniques
- Considerable knowledge of dental terminology and charting practices
- Considerable knowledge of the principles and practices of dental health promotion and prevention
- Some knowledge of Federal and OSHA regulations for dental clinics
- Requires ability to work independently as well as with a team
- Ability to effectively communicate in English orally and in writing
- Ability to respect and maintain confidentiality
- Ability to be culturally sensitive to the needs of the medically indigent
- Ability to respond to new client needs
- Ability to work effectively in a dynamic clinic environment and to handle multiple demands and responsibilities
WORKING CONDITIONS
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The work requires lifting of supply boxes in the medium range (up to 30 lbs.)
- Majority of time spent in this position is in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation
- Requires exposure to x-ray equipment
- May risk exposure to biohazards (ex. Blood and disinfectant chemicals) and communicable diseases
- Work is performed sitting much of the time
- Occasional periods of high stress
- Scheduled shift varies, all employees are required to work every other Saturday
The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
