Top 8610 Customer experience manager Jobs in Norridge, Il

Center Operations Manager 2
Octapharma —Chicago, IL
- $34.12 - $56.86 an hour
- Extended hours
- Inventory management
- Mid-level
- Office
- Wellness program
- Health savings account
Customer Service Manager
Home Care Powered by AUAF —Lincolnwood, IL
- From $70,000 a year
- Full-time
- Background check
- Management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager (Remote)
Aprimo US LLC —Chicago, IL
- $105,000 - $140,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Project management
- Commuter assistance
- Health savings account
Quick Apply
12d
Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
Quick Apply
General Manager
S and J Plumbing —Arlington Heights, IL
- $150,000 - $200,000 a year
- Full-time
- Presentation skills
- Organizational skills
- Senior level
- Paid training
- Health insurance
Quick Apply
3d
Manager, Customer Support
Intercom —Chicago, IL
- $109,000 - $130,000 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Work from home
Workplace Experience Manager
Cushman & Wakefield —Addison, IL
- $89,250 - $105,000 a year
- Full-time
- Office
- Master's degree
- Business development
- Health savings account
- Disability insurance
Quick Apply
2d
Customer Experience Manager
Visual Comfort & Co. —Skokie, IL
- $110,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Manager, NetSource Customer Service & Development
Network Distribution —Schaumburg, IL
- $95,000 - $115,000 a year
- Hybrid work
- Management
- 5 years
- Business development
- Profit sharing
- Wellness program
Quick Apply
5d
Senior Manager Customer Accounts
Gate Group —Schiller Park, IL
- $106,000 a year
- Full-time
- Sales
- 5 years
- Analysis skills
- Disability insurance
- Health insurance
9d
Customer Service Manager
Xylem —Morton Grove, IL
- $115,000 - $130,000 a year
- Full-time
- Marketing
- Residential
- Analysis skills
- Paid parental leave
- Health insurance
Customer Success Manager
HealthJoy —Chicago, IL
- $100,000 - $110,000 a year
- Remote
- Data analysis skills
- Travel
- Contracts
- Paid parental leave
- Health savings account
Quick Apply
11d
Target Customer Planning Manager
OLIPOP —Chicago, IL
- $110,000 - $140,000 a year
- Weekends as needed
- Remote
- Sales
- Analysis skills
- Driver's License
Quick Apply
8d
District Leader
KinderCare Education —Schaumburg, IL
- $95,000 - $160,500 a year
- Full-time
- Management
- Sales
- Mid-level
- Health insurance
- Dental insurance
Senior Customer Success Manager (Remote - IL)
Nodes & Links —Chicago, IL
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
RCM Account Manager
Jorie AI —Oak Brook, IL
- $110,000 - $130,000 a year
- Full-time
- Remote
- Senior level
Quick Apply
3d
Manager Implementation Ops
PAYLOCITY CORPORATION —Schaumburg, IL
- $89,300 - $127,600 a year
- Full-time
- Microsoft Access
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Call Center Manager
Transdev —Chicago, IL
- $67,000 - $80,000 a year
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Disability insurance
- Health insurance
2d
The North Face: Store Manager - Oakbrook Center
VF Corporation —Oak Brook, IL
- $76,800 - $96,000 a year
- Full-time
- 5 years
- Word processing
- Merchandising
Quick Apply

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Center Operations Manager 2

Octapharma
Chicago, IL

Apply Now

Job Details

Full-time
$34.12 - $56.86 an hour

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Life insurance
Prescription drug insurance

Qualifications

Computer operation
Staff supervision
Hiring
Recruiting
Computer skills
Staffing management
Customer complaint resolution

Full Job Description

Job Summary

This role will manage daily donor center operations.

This is What You’ll Do

Maintain compliance with all federal, state, and local regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to uphold production, safety, and quality standards.
Assist with internal and external inspections conducted by regulatory agencies and customers.
Collaborate on quality improvement initiatives, identifying process optimization opportunities and implementing best practices.
Partner with departments to implement corrective and preventive actions (CAPA) and ensure timely resolution of identified issues.
Promote Safety, Health, and Environmental policies; provide training, enforce practices, and mitigate unsafe conditions within the center.
Oversee preventive maintenance of donor center equipment and ensure the facility remains clean, neat, and well-maintained.
Safeguard the integrity of product and sample storage equipment; manage unsuitable product, prepare shipments, and mitigate equipment failures in compliance with SOPs.
Support fiscal performance by assisting with production goals, operational cost control, and inventory management.
Provide input on employee performance evaluations, development plans, and corrective actions, and collaborate on employment decisions (hiring, promotions, demotions, terminations).
Foster a positive and inclusive culture aligned with core values, ensuring adherence to HR policies, benefits, ADA accommodations, and employee relations standards.
Serve as a Designated Trainer by conducting job and certification training, assessing progress, and adapting methods to meet learning and regulatory needs.
Maintain visible leadership through area walkthroughs, providing support to ensure productivity and address operational deficiencies.
Cultivate strong donor relationships by fostering retention, referrals, and growth, resolving complaints, and supporting marketing and advertising initiatives.
Manage scheduling, payroll records, and staff meetings to ensure efficient allocation of resources and organizational effectiveness.
Performs other duties as assigned.

This is What it Takes

Bachelor’s degree preferred.
1-3 years of operations and/or process management/supervisory experience preferred.
1-3 years of people management required including recruiting, training, etc.
Experience in fiscal management and budgeting practices preferred.
Trained in all production areas.

Physical Requirements

Ability to sit or stand for extended periods.
Ability to tug, lift, and pull up to thirty-five (35) pounds.
Ability to bend, stoop or kneel.
Ability to enter an environment with a temperature of -40°C for short periods of time.
Occupational exposure to blood borne pathogens.
Ability to view video display terminal less than 18” away from face for extended periods of time.
Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
Ability to use a computer and other office equipment.
Ability to use assistive devices if needed for mobility or communication.
Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours.
Ability to navigate the office environment safely, including stairs and elevators (if applicable).
Ability to travel up to 20% via airplane and vehicle (if applicable).

Do Satisfying Work. Earn Real Rewards and Benefits

We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

Formal training
Outstanding plans for medical, dental, and vision insurance
Health savings account (HSA)
Flexible spending account (FSA)
Tuition Reimbursement
Employee assistance program (EAP)
Wellness program
401k retirement plan
Paid time off
Company paid holidays
Personal time

Click Center Operations Manager II | Octapharma to view the full job description.

Pay Transparency

The expected base pay for this position at hiring is $34.12-$45.49-56.86 and up to 11.5% bonus potential. Please note this wage range reflects what Octapharma Plasma expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.

Our Benefits

Octapharma Plasma offers the following benefits for this full-time position:

Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in Octapharma Plasma's 401(k) Savings Plan; 15 days of Paid Time Off (PTO) and paid observed holidays as designated by the Company.

Please be advised that, although we may not have an immediate requirement at this time, we are consistently interested in engaging with well-qualified candidates for future opportunities. If you are interested in exploring a career with Octapharma Plasma, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate. We expect the application window to close within 60 days from the posting date. Please ensure all applications are submitted before the deadline.

Apply Now

Refine Your Search

customer experience manager jobs in norridge, il

Center Operations Manager 2

Customer Service Manager

Customer Success Manager (Remote)

Manager, Customer Support

Customer Service Lead

General Manager

Manager, Customer Support

Workplace Experience Manager

Customer Experience Manager

Manager, NetSource Customer Service & Development

Senior Manager Customer Accounts

Customer Service Manager

Customer Success Manager

Target Customer Planning Manager

District Leader

Senior Customer Success Manager (Remote - IL)

RCM Account Manager

Manager Implementation Ops

Call Center Manager

The North Face: Store Manager - Oakbrook Center

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Job Summary

This is What You’ll Do

This is What it Takes

Physical Requirements

Do Satisfying Work. Earn Real Rewards and Benefits

Pay Transparency

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