Top 18 Call center supervisor Jobs in Norristown Pa

Contact Center Supervisor
GeoBlue —King of Prussia, PA
- $65,594 a year
- Weekends as needed
- HIPAA
- Bachelor's degree
- Mentoring
- Paid parental leave
- Paid holidays
3d
Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ]
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Analysis skills
- Travel
Experienced Centralized BDC Manager (Service)
Bergeys Inc —Souderton, PA
- Call employer
- Dealership
- Pass drug screening
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
Field Manager - Philadelphia, PA
Renuity —Philadelphia, PA
- $70,000 - $80,000 a year
- Full-time
- Clean driving record
- Construction site
- Mid-level
Quick Apply
Call Center Supervisor
PRWT Services, Inc. —Philadelphia, PA
- Monday to Friday
- Basic math
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
3-1-1 Contact Center Agent Supervisor
City of Philadelphia —Philadelphia, PA
- $54,572 - $61,084 a year
- Online Application
- Mid-level
- Residential
- High school diploma or GED
- Paid parental leave
- Paid holidays
22h
Billing Supervisor
Quest Diagnostics —Norristown, PA
- From $52,800 a year
- 8 hour shift
- Microsoft Word
- Spanish
- Microsoft Excel
- Employee stock purchase plan
- Disability insurance
Quick Apply
4d
Member Relations Supervisor - Call Center
American Heritage Credit Union —Philadelphia, PA
- $50,000 - $60,000 a year
- Urgently hiring
- Mid-level
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Supervisor Customer Service Workforce Analyst (Hybrid- PA, NJ, DE)
Independence Blue Cross —Philadelphia, PA
- Overtime
- 5 years
- Mid-level
- Windows
- Work from home
Dispatch Supervisor
Drexel University —Philadelphia, PA
- $21.71 - $32.57 an hour
- Weekends as needed
- Basic math
- Mid-level
- High school diploma or GED
- Wellness program
- 403(b) matching
3d
Patient Access Supervisor - Outpatient, Abington
Thomas Jefferson University and Hospitals —Willow Grove, PA
- Full-time
- Hospital
- Computer literacy
- HIPAA
- AD&D insurance
- Disability insurance
Customer Service Manager
Meenan Oil —Newtown, PA
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Supervisor/ Lead Operator VA Switchboard Operator
Innovation At Work Inc —Philadelphia, PA
- HIPAA
- Mid-level
- 3 years
People Operations Manager
Thomas Jefferson University and Hospitals —Philadelphia, PA
- Full-time
- High school diploma or GED
- Analysis skills
- Bachelor's degree
- AD&D insurance
- Disability insurance
4d
Sales Manager - LPL
USI Holdings Corporation —Newtown Square, PA
- Up to 50% travel
- Mid-level
- Office
- Health savings account
- Paid holidays
Sr. Sales Manager
Newrez —Fort Washington, PA
- Overtime
- 6 years
- English
- Mentoring
- Paid parental leave
- Health savings account

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Contact Center Supervisor

GeoBlue -
King of Prussia, PA

Apply Now

Job Details

Full-time
$65,594 a year
3 days ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
401(k) matching
Pet insurance

Qualifications

Customer communication
Staff supervision
Customer relationship building
Team supervision
Managing teams in a customer support role
Crisis management
HIPAA
Employee relationship building
Team development
Leading team collaboration initiatives
Productivity software
Team motivation (leadership skill)
Cross-functional communication
Team building

Full Job Description

At Blue Cross Blue Shield Global Solutions℠ (BCBS Global Solutions℠), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human‑centered care, we go above and beyond for our customers and deliver an international healthcare experience that’s simple, efficient, and human.

Whether our customers live, work, travel, or study abroad, we give them the confidence and peace of mind to say “yes” to new possibilities.

Blue Cross Blue Shield Global Solutions SM is seeking a Supervisor to join our Overseas Assistance Center! This position leads a team of Overseas Assistance Center Specialists, including OAC Specialists, OAC Specialists II, and Senior OAC Specialists, as well as the Team Lead – OAC role, and focuses on coaching and developing employees to provide exceptional customer experiences. The supervisor will create an environment that stimulates an enthusiastic, motivating, high-performance culture that focuses on continuous improvement and excellent service delivery. The Supervisor will assist in interviewing and onboarding new hires, will manage employee performance, and will identify and implement process improvements. The Supervisor will also ensure the department maintains service metric commitments.

Responsibilities:

Oversees and directs the day-to-day activities of a Overseas Assistance Center team in a 24/7/365 contact center environment.
Build and develop strong customer focused service teams by promoting and demonstrating the Customer Experience principles.
Perform management and development, including but not limited to, providing coaching, and mentoring of Team Leads and Specialists.
Ensuring the Overseas Assistance Center team understands all individual and department key performance metrics, standards, and policies.
Monitoring and evaluating Overseas Assistance Center team’s performance, providing coaching, attendance, and taking corrective action, if necessary.
Answering questions from the Overseas Assistance Center team and assisting with escalated/complex inquiries.
Monitor and maintain key performance metrics and collaborate on planning and execution of remedial plans to close any performance gaps.
Reviews customer surveys through our customer engagement system to identify issues within a specific interaction, recommend areas of improvement for the representatives, and initiate a course of action through a reach out to the member.
Monitor inquiry trends based on calls and cases, escalated issues, and inquiries. Make recommendations on how to improve the quality of service, as well as reduce repeat contacts and improve first contact resolution.
Direct the workflow assignments to appropriate team members. Ensure required deadlines/commitments are met.
Develop and maintain a collaborative partnership with our internal and external business partners.
Provide recommendations and assist in the implementation of procedural and systems changes to ensure delivery of high-quality service and experience to external clients and facilitate implementation of new products within the OAC team.
As requested, participate in the development and deployment of operations projects and initiatives.
Create/Analyze reports at the individual, team, and department level.
Participate in conversations with Managers to take appropriate actions to maximize staff productivity through review and analyze the Overseas Assistance Center reports on call duration, hold time, transfer activities, case management activities, etc.
May participate in and/or lead interdepartmental workgroups and/or projects.
Participate in new hire interviews.

Requirements:

Undergraduate degree preferred and/or equivalent work experience.
Supervisory experience in the health insurance environment preferred
Substantial international travel or expatriate experience a plus.
Ability to make decisions during crisis situations and support them with documentation.
Familiarity with HIPAA rules.
Leadership skills that demonstrate the ability to manage, motivate, and develop high performance work teams.
Exceptional listening, verbal, and written communication skills.
Ability to remain calm and courteous under pressure and navigate tense situations.
Excellent problem solving, leadership, and customer experience skills.
Strong collaboration skills to work across departments to resolve inquiries.
Interact effectively with all levels across the company. Manage internal customer perceptions and build strong relationships.
Ability to adapt to, and manage a team through changing work processes, schedules, and shifts.
Proficiency in Microsoft Office Products.
Proficiency in SalesForce and ADP is a plus.
Proficient use and understanding of telephony hardware/software applications is a plus.
Experience in a Blue Cross/Blue Shield environment is desirable.
Must be available to work various shifts including weekends (24/7/365 work environment).
Ability to work on-call on a rotating schedule.

What you’ll get in return:

Competitive base pay + annual bonus
Competitive medical plans
Telemedicine services
Paid parental leave
24/7 employee assistance and wellness support
Free international healthcare coverage

Other great perks:

Remote work
Work‑abroad arrangements available
Generous PTO accrual with carry‑over options
9 paid holidays, plus one floating holiday and one volunteer day
Tuition reimbursement
Career development and learning opportunities
401(k) with generous company match
Pet insurance options
Identity theft and legal coverage

Please visit the employee benefits page on our website for more information on our benefits and perks that support your overall well-being.

The starting pay for the role is $ 65,594 based on skill level and experience in a similar role.

EOE

Apply Now

Refine Your Search

call center supervisor jobs in norristown pa

Contact Center Supervisor

Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ]

Experienced Centralized BDC Manager (Service)

Field Manager - Philadelphia, PA

Call Center Supervisor

3-1-1 Contact Center Agent Supervisor

Billing Supervisor

Member Relations Supervisor - Call Center

Supervisor Customer Service Workforce Analyst (Hybrid- PA, NJ, DE)

Dispatch Supervisor

Patient Access Supervisor - Outpatient, Abington

Customer Service Manager

Supervisor/ Lead Operator VA Switchboard Operator

People Operations Manager

Sales Manager - LPL

Sr. Sales Manager

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