Delivery & Customer Experience Specialist
Job Summary:
The Delivery & Customer Experience Specialist is responsible for safely delivering and setting up furniture while providing an exceptional white-glove customer experience. This role serves as the final in-home touchpoint, directly influencing customer satisfaction, brand perception, and long-term loyalty. In addition to delivery duties, the position supports showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across all interactions.
Essential Duties and Responsibilities:
- Deliver, assemble, and set up furniture in customers’ homes with a high level of care and professionalism
- Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property
- Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products
- Document and report damaged or missing items and escalate customer concerns as needed
- Provide exceptional customer service and represent the brand professionally in all interactions
- Support showroom operations by merchandising, moving, and maintaining clean, organized, and visually appealing displays
- Assist with inventory movement between warehouse and showroom and help maintain accurate product placement
- Support warehouse activities including receiving, staging, and organizing merchandise
- Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies
- Operate delivery vehicles safely, perform routine inspections, and report maintenance needs
- Assess and document service issues, capturing detailed information and communicating findings to management
- Perform other duties as assigned
Knowledge, Skills, Competencies and Abilities:
- Strong customer service and communication skills
- Ability to deliver a high-quality, white-glove customer experience
- Basic mechanical aptitude for furniture assembly
- Attention to detail and accuracy in documentation
- Problem-solving skills with sound judgment and escalation awareness
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Professionalism and ability to represent the brand positively
Required Qualifications:
- High school diploma or equivalent preferred; equivalent combination of education and experience will be considered
- Valid driver’s license with an acceptable driving record
- Ability to safely operate delivery vehicles
- Ability to lift and carry 10–100+ pounds regularly
- Physical ability to bend, lift, push, and pull frequently
- Ability to work indoors and outdoors in varying conditions
- Ability to navigate routes using maps or GPS
- Availability for full-time work, including weekends as needed
- Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs
About Kimbrell’s Furniture:
At Kimbrell’s Furniture, our founder’s vision continues to guide everything we do: “Our passion is to improve the happiness and well-being of others through home furnishings.” This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day.
No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people’s homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. If you’re looking for more than just a job—if you’re looking to make an impact—we invite you to be part of the Kimbrell’s team.
Kimbrell’s Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
