Top 408 It solutions delivery lead Jobs in North Attleboro, Ma

End User Experience Senior Manager
KRAFT GROUP LLC —Foxborough, MA
- $132,000 - $155,000 a year
- Full-time
- Office
- Windows
- 8 years
2d
IS Support and Help Desk Manager
Sturdy Health —Attleboro, MA
- $101,120.77 - $157,957.62 a year
- Full-time
- 7 years
- Computer Science
- Bachelor's degree
- Health insurance
- Dental insurance
2d
IT Solutions Delivery Lead
Sensata Technologies, Inc. —Attleboro, MA
- $155,760 - $214,170 a year
- Full-time
- Oracle
- Bachelor's degree
- Conflict management
- Disability insurance
- Health insurance
Director of Operations Order Processing
Numotion —Taunton, MA
- $70,000 - $100,000 a year
- 8 hour shift
- Microsoft Outlook
- Pass drug screening
- Office
- Disability insurance
- Health insurance
IT Supervisor
Gaston Electrical Co., LLC —Norwood, MA
- $80,000 - $128,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Shop Foreman
GTR Manufacturing —Brockton, MA
- $28 - $37 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
14d
Order to Cash Lead, Finance Systems
The Hollister Group —Brockton, MA
- $140,000 - $210,000 a year
- Full-time
- Oracle
- System design
- Office
Meta Retail Specialist - PT
Channel Partners —Braintree, MA
- $19 an hour
- Part-time
- Writing skills
- Merchandising
- Mid-level
- Paid training
- 401(k)
Front Desk Sales Representative
EverPresent —Newton Highlands, MA
- $21 - $23 an hour
- Full-time
- Background check
- Office
- Windows
- Free parking
- Paid training
Quick Apply
Customer Experience Professional | Sales & Customer Support
Propane Plus Heating and Cooling —Rehoboth, MA
- $24 - $28 an hour
- Full-time
- Background check
- Mid-level
- Computer skills
- Paid training
- Health insurance
Quick Apply
Technical Systems Analyst
CGI Group, Inc. —Smithfield, RI
- $87,600 - $153,300 a year
- 6 years
- Computer Science
- Writing skills
- Paid parental leave
- Paid holidays
Senior Account Executive
Konica Minolta Business Solutions, U.S.A., Inc. —Warwick, RI
- Full-time
- Experience equivalent to degree accepted
- Reliable transportation
- Commercial
Senior Platform Engineer
CGI Group, Inc. —Canton, MA
- $98,500 - $172,400 a year
- 7 years
- Azure
- Writing skills
- Paid parental leave
- Paid holidays
14d
Back End Software Engineer
CGI Group, Inc. —Smithfield, RI
- $77,800 - $172,400 a year
- Full-time
- Computer Science
- Office
- SQL
- Paid parental leave
- Paid holidays
Senior Principal Hardware Engineer
Dell —Hopkinton, MA
- Research
- Senior level
Senior Director, Mobile Applications
SharkNinja —Needham, MA
- $240,000 - $290,000 a year
- Computer science
- Computer Science
- AWS
- Health savings account
- AD&D insurance
10d
Lead Substation Project Engineer
Leidos —Framingham, MA
- $107,900 - $195,050 a year
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Fair chance
- Flexible schedule
1d
Business Systems Analyst - Plan to Make & Warehousing
Ocean Spray Cranberries, Inc. —Middleboro, MA
- $71,500 - $89,400 a year
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
IT Manager – Enterprise Technology
Aqueduct Technologies —Canton, MA
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Computer science
- 7 years
- Azure
Manager, IT Data Products-Remote
UNFI —Providence, RI
- $100,200 - $193,400 a year
- Full-time
- Remote
- Computer science
- Oracle
- Computer Science
- Health savings account
- AD&D insurance
Quick Apply

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it solutions delivery lead jobs near north attleboro, ma

End User Experience Senior Manager

KRAFT GROUP LLC -
Foxborough, MA

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Job Details

Full-time
$132,000 - $155,000 a year
2 days ago

Qualifications

Managing technical support teams
Stakeholder engagement
Staff supervision
Managing teams in a customer support role
Team leadership
Frontline customer support management
Technical user customer support
Stakeholder relationship building
Senior leadership
Stakeholder management

Full Job Description

SUMMARY: The End User Experience Senior Manager is responsible for defining and advancing the strategy, standards, and delivery of end-user technology services across all TKG operating companies. This role focuses on optimizing the overall employee technology experience by aligning support operations, endpoint services, and workplace technologies with business needs and enterprise priorities.

This leader drives continuous improvement in service quality, user satisfaction, and operational efficiency through data-driven insights, modern service management practices, and strong partnership with IT and business leadership. The role serves as a key advisor on end-user experience, service delivery strategy, and digital workplace evolution.

DUTIES AND RESPONSIBILITIES

Lead and evolve the enterprise end-user support model, including helpdesk and multi-site support teams, with a focus on service quality, user experience, and scalable operating models.
Define the strategy and lifecycle governance for endpoint computing environments (Windows and Mac), ensuring alignment with security, performance, and modern workplace standards.
Own the end-to-end service delivery framework, including ITSM processes, KPIs, and SLAs; leverage performance insights to drive continuous improvement and enhanced user experience.
Define and implement end-user experience measurement frameworks, using insights to proactively identify pain points and drive continuous improvement initiatives.
Establish and govern enterprise service standards, policies, and operating procedures to ensure consistency, compliance, and alignment with industry best practices.
Provide strategic oversight of distributed and on-site support functions, ensuring alignment with enterprise service expectations, security standards, and operational consistency.
Oversee the enterprise mobility and device services portfolio, including vendor strategy, lifecycle management, and cost optimization.
Govern workplace service operations (Move/Add/Change), ensuring efficient execution and adherence to change management standards.
Drive the adoption of self-service capabilities, automation, and knowledge management strategies to improve resolution times, reduce support demand, and enhance user autonomy.
Lead initiatives to optimize support tiers and shift-left strategies, ensuring issues are resolved at the lowest appropriate level while improving speed and user satisfaction.
Lead delivery of technology services supporting high-profile business operations, including event-based support, ensuring reliability, readiness, and seamless execution.
Partner with business and IT leadership to identify experience gaps, prioritize improvements, and drive initiatives that enhance productivity and service quality.
Establish and lead voice-of-the-customer programs, including user feedback loops, service reviews, and engagement forums to align services with evolving business needs.
Partner with IT leadership to define and evolve the digital workplace strategy, including collaboration tools, endpoint experience, and emerging technologies that enhance employee productivity and engagement.
Partner with cybersecurity and infrastructure teams to ensure endpoint experience aligns with enterprise security standards while minimizing user friction.
Lead strategic initiatives and service transformation efforts, including roadmap development, resource planning, and executive-level reporting.
Participate in the rotation of event coverage and manage the on-call coverage rotation and escalation process to ensure consistent, reliable support across all operating companies and events.
Special projects and assignments as business dictates
Responsible for the creation, maintenance and control of all personal identifiable information (PII) or any other information protected by Confidentiality and Privacy Standards see Mass Regulations on Personal Identity Regulations and HIPAA.

SUPERVISORY RESPONSIBILITIES

Helpdesk Technician (4)
IT Site Manager (3)
System Engineer

SKILLS AND QUALIFICATIONS

Bachelor’s degree in Information Technology or relevant experience
8+ years of experience in support management, IT operations, or other end-user support-based functional areas.
8+ years of supervisory experience, including leading teams and overseeing functional responsibilities
Demonstrated experience with ITSM and ITIL concepts, including incident, request, problem, and change management best practices
Strong stakeholder management and communication skills, with the ability to influence across technical and business teams
Results-driven, highly organized, and capable of managing complex operational environments
Strong technical aptitude in end-user computing, support tools, and workplace technologies
Must have attention to detail and focused concentration.
Must be able to learn new tasks and complete tasks independently.
Must possess strong organizational skills, ability to multi-task and responsiveness.

PHYSICAL DEMANDS

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate
Fast-paced office environment
On-call and event coverage availability.

CERTIFICATES, LICENSES, REGISTRATIONS

Microsoft Certified Solutions Expert (MCSE) preferred.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

#LI-KG

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Refine Your Search

it solutions delivery lead jobs in north attleboro, ma

End User Experience Senior Manager

IS Support and Help Desk Manager

IT Solutions Delivery Lead

Director of Operations Order Processing

IT Supervisor

Shop Foreman

Order to Cash Lead, Finance Systems

Meta Retail Specialist - PT

Front Desk Sales Representative

Customer Experience Professional | Sales & Customer Support

Technical Systems Analyst

Senior Account Executive

Senior Platform Engineer

Back End Software Engineer

Senior Principal Hardware Engineer

Senior Director, Mobile Applications

Lead Substation Project Engineer

Business Systems Analyst - Plan to Make & Warehousing

IT Manager – Enterprise Technology

Manager, IT Data Products-Remote

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