Top 1226 Patient experience manager Jobs in North Aurora, Il

Customer Success Manager
Diagnostic Support Services —Aurora, IL
- $80,000 - $100,000 a year
- Full-time
- Management
- 5 years
- Laboratory experience
- Health insurance
- Dental insurance
Quick Apply
Manager, Care Management
Humana —North Aurora, IL
- $86,300 - $118,700 a year
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
- Mileage reimbursement
- Paid parental leave
Manager, Physician Practice
Rush Copley Medical Center —Aurora, IL
- $36.76 - $55.14 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Communication skills
11d
Practice Manager, Eye Boutique
Eye Boutique —Geneva, IL
- $57,300.24 - $90,573.60 a year
- Full-time
- Sales
- Mid-level
- High school diploma or GED
- Health insurance
- Paid time off
6d
Respiratory Therapist - Per Diem
Endeavor Health —Arlington Heights, IL
- $33.16 - $49.74 an hour
- 12 hour shift
- Acute care
- CPR Certification
- Management
- Free parking
- Wellness program
Admissions RN - Afternoon shift
VITAS Healthcare —Aurora, IL
- $43 - $46 an hour
- Full-time
- RN License
- Mid-level
- Home health
- Mileage reimbursement
- Disability insurance
Quick Apply
Patient Care Manager - Floater (RN)
VITAS Healthcare —Lombard, IL
- $0.70 per mile
- Full-time
- Nursing
- RN License
- Mid-level
- Travel reimbursement
- Disability insurance
Quick Apply
RN-Registered Nurse - PM Shift Supervisor
Meadowbrook La Grange —La Grange, IL
- $32 - $43 an hour
- Full-time
- Background check
- Nursing
- RN License
- Free parking
- AD&D insurance
Quick Apply
2h
Radiology Tech
TalentBurst, Inc. —Elgin, IL
- $2,526 - $2,566 a week
- 8 hour shift
- BLS Certification
- Inpatient
- Mid-level
- Free parking
- Health insurance
Quick Apply
12d
Respiratory Therapist - Full Time - Nights
Endeavor Health —Arlington Heights, IL
- $33.16 - $49.74 an hour
- Full-time
- Acute care
- CPR Certification
- Management
- Free parking
- Wellness program
Respiratory Therapist - Full Time - Nights
Endeavor Health —Arlington Heights, IL
- $33.16 - $49.74 an hour
- Full-time
- Acute care
- CPR Certification
- Management
- Free parking
- Wellness program
Respiratory Therapist - Full Time - Nights
Endeavor Health —Arlington Heights, IL
- $33.16 - $49.74 an hour
- Full-time
- Acute care
- CPR Certification
- Management
- Free parking
- Wellness program
Physical Therapist
Doctors of Physical Therapy —Elmhurst, IL
- From $78,000 a year
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Clinic
- Health savings account
- Paid holidays
Quick Apply
8d
Radiation Therapist - Oncology - Days (Sign On Bonus Available)
Endeavor Health —Arlington Heights, IL
- $37.47 - $58.08 an hour
- Full-time
- Acute care
- CPR Certification
- BLS Certification
- Free parking
- Wellness program
Rad Tech
TalentBurst, Inc. —Elgin, IL
- $2,526 - $2,566 a week
- 8 hour shift
- BLS Certification
- Inpatient
- Mid-level
- Free parking
- Health insurance
Quick Apply
12d
Hospice Clinical Manager RN
Family Home Health and Hospice —Addison, IL
- $115,000 - $125,000 a year
- Full-time
- Nursing
- RN License
- Customer service
- Mileage reimbursement
- Health savings account
Quick Apply
Wound Care Coordinator
Encore Village of Schaumburg —Schaumburg, IL
- $80,000 - $90,000 a year
- Weekends as needed
- CPR Certification
- Nursing
- RN License
Quick Apply
Medical Management Specialist I | Fieldwork | Chicago, IL | Contract to Hire
Walker Healthforce, LLC —Downers Grove, IL
- Contract
- Spanish
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
5d
Director of Supply Chain
UFP Technologies —Saint Charles, IL
- $165,000 - $190,000 a year
- Full-time
- 11+ years
- Bachelor's degree
- Warehouse
- Paid holidays
- Disability insurance
Quick Apply
11d
Billing Specialist
Core Orthopedics and Sports Medicine —Elk Grove Village, IL
- $19 - $21 an hour
- Full-time
- Mid-level
- 1 year
- Health insurance
- Dental insurance
Quick Apply
4d

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Customer Success Manager

Diagnostic Support Services
Aurora, IL

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
Teamwork
Management
Team development
Bachelor's degree
Attention to detail
Management reporting

Full Job Description

Company Summary:

Diagnostic Support Services (DS2) provides healthcare organizations with the most needed laboratory and medical support services — including custom kitting & supplies, specimen collection & medical services, medical courier & transportation, and technology & integration.

Our mission is to serve as a single point of contact for our clients, helping them integrate our solutions and proprietary technology into their workflow to create efficiency, reduce costs, and stay competitive.

We proudly support a wide range of healthcare organizations — from medical laboratories and pharmaceutical companies to direct-to-consumer healthcare brands and clinical research organizations.

At DS2, our team is dedicated to delivering prompt, specialized, and compassionate service with a clear focus on improving both customer experience and patient outcomes.

Job Summary:

The Manager, Customer Success is responsible for leading the day-to-day operations of DS2's Customer Success and Logistics functions, ensuring exceptional client service, operational efficiency, and successful execution of client programs. This role provides leadership, coaching, and oversight to the Customer Success Project Management team while serving as a key operational partner across departments including Warehouse, Logistics, Phlebotomy, Sales, Finance, and Operations.

The Manager is responsible for overseeing client support activities, carrier management, operational workflows, and service delivery execution. This position ensures client needs are met through proactive communication, effective problem-solving, and cross-functional collaboration while driving process improvements that enhance customer satisfaction, operational performance, and scalability.

The ideal candidate is a strong people leader with experience in customer success, logistics, and operational management who thrives in a fast-paced healthcare services environment and is committed to delivering exceptional service to both clients and patients.

Key Responsibilities:

Team Leadership & Customer Success Oversight

Lead and support the Customer Success Project Management team, including coaching, training, performance management, and operational guidance.
Oversee daily workflows and ensure timely completion of client requests, escalations, and operational tasks.
Foster a customer-centric culture focused on responsiveness, accountability, and service excellence.
Assist with onboarding and training of new team members.
Monitor team performance metrics and identify opportunities for operational improvement and development

Operational Support & Process Management

Maintain documentation related to client requirements, pricing requests, and operational procedures.
Assist with implementation planning and operational readiness for new and existing clients.
Support internal reporting initiatives and provide insights related to client activity, and carrier performance.
Ensure compliance with company procedures, service standards, and client-specific requirements.
Assist in developing and improving SOPs, workflows, and customer success processes.

Cross-Functional Collaboration

Partner with Operations, Sales, Finance, and Customer Support teams to ensure alignment on client deliverables and operational priorities.
Communicate operational updates, risks, and service concerns proactively to leadership and stakeholders.
Support process improvement initiatives focused on operational efficiency and customer satisfaction.

Qualifications

Bachelor’s degree preferred or equivalent professional experience.
5+ years of experience in Customer Success, Operations Management, or Team Leadership roles.
Experience in healthcare, laboratory services, mobile phlebotomy, or medical logistics is required.
Previous experience managing or leading teams in a fast-paced operational environment.
Exceptional organizational and multitasking skills with strong attention to detail.
Ability to manage multiple priorities and shifting operational demands.
Strong written and verbal communication skills.
Proficiency in CRM systems such as Salesforce, and Microsoft Office.

Work Conditions:

On-site at DS2’s Aurora facility.
May involve lifting up to 50 lbs and occasional after-hours availability for facility emergencies or maintenance work.

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work in office, 5 days a week?

Experience:

Management: 1 year (Required)
Healthcare: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

patient experience manager jobs in north aurora, il

Customer Success Manager

Manager, Care Management

Manager, Physician Practice

Practice Manager, Eye Boutique

Respiratory Therapist - Per Diem

Admissions RN - Afternoon shift

Patient Care Manager - Floater (RN)

RN-Registered Nurse - PM Shift Supervisor

Radiology Tech

Respiratory Therapist - Full Time - Nights

Respiratory Therapist - Full Time - Nights

Respiratory Therapist - Full Time - Nights

Physical Therapist

Radiation Therapist - Oncology - Days (Sign On Bonus Available)

Rad Tech

Hospice Clinical Manager RN

Wound Care Coordinator

Medical Management Specialist I | Fieldwork | Chicago, IL | Contract to Hire

Director of Supply Chain

Billing Specialist

I want to receive the latest job alert for patient experience manager in north aurora, il

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