Top 119 Client services coordinator Jobs in North Billerica, Ma

Service Coordinator
Keyes North Atlantic, Inc. —Newton, MA
- $31 - $38 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
Quick Apply
2d
Service Coordinator
ArcLight Information Technology —Newton, MA
- $22 - $28 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
8d
Listing & Client Care Coordinator
Andersen Group Realty - KW —Winchester, MA
- From $71,000 a year
- Email
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
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Resident Service Coordinator
Beacon Communities LLC —Boston, MA
- $60,000 - $66,000 a year
- Weekends as needed
- Spanish
- Microsoft Outlook
- Experience working with individuals with disabilities
- Health savings account
- Paid holidays
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Geriatric Support Services Coordinator
AgeSpan —Lawrence, MA
- $30.00 - $31.50 an hour
- Full-time
- Hybrid work
- Spanish
- Bachelor of Science
- English
- Free parking
- 403(b) matching
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Client Service Coordinator
WalkerHealthcare —Burlington, MA
- Full-time
- Hybrid work
- Customer service
- Research
- Mid-level
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Sales & Customer Service Coordinator
Steele Canvas Basket Corp. —Wilmington, MA
- $55,000 - $60,000 a year
- Full-time
- Administrative experience
- Product management
- Organizational skills
- Health savings account
- Health insurance
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Student Services Coordinator, Disability Services
Boston University —Boston, MA
- Experience working with individuals with disabilities
- Mid-level
Resident Services Coordinator
Blue Castle Agency —Andover, MA
- $55,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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Client Services Coordinator (Field & Office) - Part Time
Home Matters of Greater Boston West —Woburn, MA
- $22 - $24 an hour
- Part-time
- Office
- Travel
- Organizational skills
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Service Coordinator
Encore Fire Protection —Needham, MA
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Administrative & Client Services Coordinator
Arcadia Financial Group —Andover, MA
- $55,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Continuous improvement
- Disability insurance
- Dental insurance
Quick Apply
Client Experience Coordinator
The Parents Estate Planning Law Firm, PC —Acton, MA
- $48,000 - $52,000 a year
- Administrative experience
- Children
- 1 year
Quick Apply
Client Services Coord
The Parents Estate Planning Law Firm, PC —Acton, MA
- $48,000 - $52,000 a year
- Administrative experience
- Children
- 1 year
Quick Apply
Imaging Services Coordinator II
Dana-Farber Cancer Institute —Boston, MA
- $51,000 - $58,200 a year
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
Service Coordinator
P.J. Dionne Company —Woburn, MA
- Email
- Mid-level
- Communication skills
- Commercial
- Health insurance
- 401(k)
Service Coordinator
Keyes North Atlantic —Newton, MA
- $31.25 - $38.46 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
6d
Surgical Services Coordinator – Orthopedics
Beth Israel Lahey Health —Boston, MA
- $24.98 - $33.62 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Surgery
2d
Resident Service Coordinator (part-time)
Merrimack Corner —Haverhill, MA
- $30 - $34 an hour
- Part-time
- Mid-level
- Bachelor's degree
- Home Health
Quick Apply
Service Coordinator
PURE PROCESS TECHNOLOGY LLC —Nashua, NH
- $60,000 - $65,000 a year
- Mid-level
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply

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Service Coordinator

Keyes North Atlantic, Inc.
Newton, MA

Quick Apply

Job Details

Full-time
$31 - $38 an hour
2 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Flexible schedule
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Teamwork
Microsoft Excel
Microsoft Outlook
Word embeddings
Employee relationship building
Administrative experience
Dispatching
Business Administration
Customer information system software
Business
Associate's degree

Full Job Description

DO YOU LIKE PROBLEM SOLVING AND WORKING WITH CUSTOMERS? DO YOU HAVE EXPERIENCE AS A DISPATCHER? Then we want to hear from you!

Position Overview: We are seeking a dynamic and proactive Service Coordinator to join our team. Our service department consists of both residential HVAC and Commercial Fire Alarm/ Electrical services. We are looking for a Service Coordinator to provide exceptional customer service and administrative support for our Service Department.The Service Coordinator will be responsible for parts ordering and daily call review, small quotes, dispatching, customer service, and general technician oversight. This role requires excellent communication skills, forward-thinking abilities, and a self-starter attitude. Quick learning abilities, and a proactive approach to understanding service call types, industry and parts knowledge, as well as prioritizing key accounts and jobs.Key Responsibilities: Customer Service & Dispatch (45%) Handling Customer Calls and Incoming Communication: Take incoming calls from customers, especially those requiring urgent attention, and provide timely and effective solutions.Customer Interaction: Initiate and maintain outgoing and interactive communication (written and verbal) with customers to keep them informed of how the company is responding to their needs.Customer Prioritization: Identify and prioritize important customers to ensure their needs are met promptly and effectively.Service Call Assessment: Quickly learn and understand the types of service calls that can be dispatched to specific technicians based on their expertise and availability.Visit Planning: Create service visit for customer service requests, including scheduling field work, conducting needed research, and ensuring parts are ordered to maximize customer satisfaction Communication: Maintain clear, professional, and effective communication with customers, technicians, and internal teams.Problem-Solving: Proactively identify potential issues and implement solutions to enhance customer satisfaction and operational efficiency.Documentation: Accurately record and update customer information, interactions, service details, and follow-up actions in the company's CRM system.Dispatching Technicians: Efficiently schedule and coordinate the dispatch of field technicians to customer locations, ensuring prompt and accurate service calls.Schedule Management: Schedule, manage, adapt, and communicate changes in the daily schedule to customers and technicians to ensure successful conclusions to all service calls.Field Monitoring: Monitor technicians in the field to ensure work is proceeding according to customer expectations.Administrative & Office Support (10%) Promote and schedule Maintenance Visits: Evaluate past customer history to accurately determine the time and personnel required for scheduling maintenance visits. Provide general office support to the service team, including document management and scheduling assistance. Ensure Data Integrity: Review daily, weekly and monthly reports to ensure customer information including assets and asset service history is accurate. Parts Management: Order, track, and return service parts needed for service calls. Provide proper communication to the field when parts are on the shelf and ready to be picked up. Service Visit Review & Billing Support: (45%) Review and Documentation: Conduct daily reviews of field technician paperwork to support accurate and timely billing and payroll, addressing or highlighting issues with field technicians or supervisors. Collaborate: with the accounting team to address invoice questions, discrepancies, and necessary adjustments. Parts ordering and follow Up: Review technician notes and order the correct parts needed for a follow up visit when necessary. Additional role requirements:

Contribute to Company Culture: Maintain positive, supportive relations with all staff.
Continuous Improvement: Stay informed about industry trends and best practices to continuously improve service delivery and customer experience.
Team Collaboration: Work collaboratively with team members to improve processes and procedures, contributing to a culture of continuous improvement.

Work Environment:

Fast-paced and intense in an open office environment.
Moderate noise level with occasional variations.
Subject to continual interruptions and changing priorities.
Effective, consistent, positive, and constant communication with customers, vendors, co-workers, and others required.

Minimum Qualifications:

2-3 years of experience in an administrative or customer service role, preferably in a service-based industry.
Exceptional verbal and written communication skills.
Strong organizational, communication, and problem-solving abilities.
Strong customer service skills
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Ability to work independently and as part of a team.
Proficiency in using CRM software (Buildops, Inspectpoint) and other relevant tools.
Quick learning abilities with a proactive approach to problem-solving.
High level of attention to detail and accuracy.
Strong knowledge of Microsoft Word, Excel, and Outlook.
Ability to remain calm and collected when problem-solving.

Preferred Qualifications:

Associate’s degree in business administration, or related field
Prior experience in a service- based industry (HVAC, mechanical systems, alarm, electrical or related fields)
Parts knowledge and experience working with vendors in the (HVAC, mechanical systems, alarm, electrical or related fields)
Service system knowledge or a general understanding of (HVAC, mechanical systems, electrical, or fire alarm).

Why Join Us:

Opportunity to work in a supportive and collaborative environment.
Competitive salary and benefits package.
Room for growth and continuous learning and professional development.
Be part of a company that values customer satisfaction.

If you are a motivated and customer-focused individual looking to make a difference in either the HVAC or Alarm/Electrical industry, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: $31.00 - $38.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

In what field do you have dispatching experience?

Experience:

Dispatching: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

client services coordinator jobs in north billerica, ma

Service Coordinator

Service Coordinator

Listing & Client Care Coordinator

Resident Service Coordinator

Geriatric Support Services Coordinator

Client Service Coordinator

Sales & Customer Service Coordinator

Student Services Coordinator, Disability Services

Resident Services Coordinator

Client Services Coordinator (Field & Office) - Part Time

Service Coordinator

Administrative & Client Services Coordinator

Client Experience Coordinator

Client Services Coord

Imaging Services Coordinator II

Service Coordinator

Service Coordinator

Surgical Services Coordinator – Orthopedics

Resident Service Coordinator (part-time)

Service Coordinator

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