Top 11 Call center representative Jobs in North Branch, Mn

Customer Service Representative -Dispatcher
Aire Serv of East Central Minnesota —North Branch, MN
- $50,000 - $80,000 a year
- Full-time
- Computer literacy
- Mid-level
- 2 years
- Profit sharing
- Disability insurance
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11d
Administrative Assistant / Receptionist
Marksman Metals Co. Inc. —Saint Michael, MN
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13d

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Bilingual Customer Service Representative (Job #33224)
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This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment…
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Customer Service Representative -Dispatcher

Aire Serv of East Central Minnesota -
North Branch, MN

Quick Apply

Job Details

Full-time
$50,000 - $80,000 a year

Benefits

Profit sharing
Disability insurance
Health insurance
401(k)
Paid time off
Opportunities for advancement
Life insurance

Qualifications

Computer operation
Phone communication
Spreadsheets
Desktop applications
Multi-line phone systems
Productivity software
Office phone management
Quality data entry
Office experience
Customer data entry

Full Job Description

Benefits:

401(k)
Competitive salary
Profit sharing
Health insurance
Opportunity for advancement
Paid time off
Training & development
Bonus based on performance

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As an onsite Customer Service Representative, you are a key member of the team and frequently the first point of contact for our customers. You are responsible for handling service requests and customer concerns, while exemplifying our code of values by showing respect and courtesy to all customers and employees. As a Dispatcher you are the central figure in managing the daily operations schedule for maximum effectiveness.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Have a can-do attitude with the desire to advance both personally and professionally.

Specific Responsibilities:

Receive incoming calls in professional, timely and courteous manner
Keep the schedule full
Make outbound calls to book maintenance plan member appointments, confirm happy customers, and close on field staff recommendations
Perform marketing and sales functions to sell additional work and earn business
Verify completion of work orders, return customer calls, and respond to customer concerns
Dispatching the team member with the best chance of success to every job.
Perform other duties as needed which may include cross-training in related positions
Process Home warranty calls
Assist in processing warranty's
Assist in pulling permits
Assist in processing Advantage Plan Memberships and renewals

Job Requirements:

10am - 5:30pm shift availability
7am - 3:30pm shift availability
Multiple line phone answering experience
Minimum two years office experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
General computer knowledge, including Microsoft Office with an emphasis on Excel spreadsheets
Service Titan or other customer retention software a plus

Benefits: Health insurance, retirement, disability, life insurance, paid time off, Uncapped performance-based incentives/spiffs and profit sharing.

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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call center representative jobs in north branch, mn

Customer Service Representative -Dispatcher

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