Client Experience Coordinator – Mental Health
Administrative Operations & Client Support
WELCOME TO WELLNESS
If the values of service to others, collaboration, self‑awareness, empathy, accountability, professional development, and belonging resonate deeply with you, we invite you to keep reading.
CenterLife Counseling is a well‑established and growing group practice with 17 years of service in the community. We are currently seeking a reliable and passionate individual to join our administrative team — someone who values meaningful relationships with colleagues and is seeking purpose through their work.
This role blends relational presence with strong administrative skill, organization, and attention to detail.
At CenterLife, we intentionally cultivate a healthy workplace culture rooted in wellness — not only for our clients, but for our staff and clinicians as well. We believe the way our administrative team interacts with clients directly influences clinical outcomes. A clinic staffed by professionals who feel valued, empowered, and fulfilled is better equipped to serve clients with compassion, dignity, and professionalism.
If you are an emotionally mature, welcoming, and self‑motivated individual who wants to be part of a collaborative, purpose‑driven team, we encourage you to apply.
Learn more about us at www.centerlifecounseling.com
To apply, please submit your resume through Indeed or email Angie Houman, CEO and Administrative Director, at [email protected]
Our staff and clinicians often describe CenterLife as a place of healing and a sense of “home.” We look forward to connecting with you and exploring whether CenterLife could be the right fit for you.
LOCATIONS
CenterLife Counseling has two clinic locations:
- Centerville, MN
- White Bear Lake, MN
PURPOSE
The purpose of this position is to serve as an effective and engaged team member supporting office operations, clients, and clinicians. While this role supports both clinic locations, it will be primarily based in our Centerville, MN clinic.
CORE DUTIES AND RESPONSIBILITIES
This description is illustrative and not intended to be an exhaustive list of duties.
As the first point of contact and the welcoming “face” of client coordination at CenterLife Counseling, you will support daily clinic operations in the following areas:
Client Experience & Front Office Operations
- Serve as the first point of contact for clients, visitors, staff, and clinicians
- Create a calm, welcoming, and professional client experience during check‑in and check‑out
- Answer and direct phone calls with clarity, warmth, and efficiency
- Maintain strict confidentiality of all client and company information
Scheduling, Records & Billing Support
- Process new client intakes with compassion, accuracy, and attention to detail
- Verify insurance information and support related administrative processes
- Schedule appointments and maintain clinician and clinic calendars
- Work consistently within an Electronic Medical Records (EMR) system
- Accept and record payments; reconcile daily totals
- Support the smooth flow of information between clinic operations and billing
Office Operations & Environment
- Organize, maintain, and audit office and client paperwork
- Process correspondence via email, fax, and postal mail
- Provide basic (non‑technical) operational support for office technology
- Serve as a liaison with staff, clinicians, contractors, and vendors
- Take ownership of the clinic environment and care thoughtfully for its appearance
Team Contribution & Culture
- Complete assigned projects efficiently
- Maintain reliable and consistent attendance
- Communicate proactively and take responsibility for follow‑through
- Seek opportunities to contribute strengths while remaining open to growth
- Actively support CenterLife Counseling’s healthy, collaborative workplace culture
REQUIRED KNOWLEDGE AND SKILLS
- Ability to multitask while remaining calm, focused, and professional
- Ability to work independently while contributing positively to a team
- Strong organizational skills and attention to detail
- Proficiency with Microsoft Office and standard office equipment
- Clear communication, strong interpersonal skills, and sound judgment
- Ability to learn new systems quickly and adapt to change
DESIRED KNOWLEDGE AND SKILLS
- Experience in a mental health, medical, or clinical setting
- Familiarity with EMR systems and insurance processes
- Experience with clinician credentialing or medical/mental health billing
REQUIRED QUALIFICATIONS
- High school diploma or equivalent
- 2+ years of administrative experience in an office setting
- Experience working in a medical, mental health, or clinical environment
- 2+ years free from active drug and/or alcohol addiction
- Employment contingent upon successful completion of a background check
DESIRED QUALIFICATIONS
- 3+ years of administrative experience in a clinical setting
- Office procedures training or a related two‑year degree
- Four‑year college degree in a relevant field (highly desirable)
WHO THRIVES IN THIS ROLE
You are likely to thrive at CenterLife Counseling if you:
- Take pride in creating a welcoming, steady, and organized environment
- Value both human connection and operational excellence
- Are detail‑oriented and find satisfaction in doing things accurately and well
- Remain grounded and professional during busy or emotionally sensitive moments
- Communicate clearly, follow through consistently, and take ownership of your work
- Feel fulfilled contributing to a mission‑driven team and healthy workplace culture
COMPENSATION & BENEFITS
- Monday - Friday (no weekends)
- Competitive pay based on experience
- Generous paid time off (PTO) and paid holidays
- Access to health insurance benefits
- Retirement investment options with company‑matching contributions
- Team‑building and social events throughout the year, including summer BBQs, self‑defense classes, escape rooms, Topgolf, and powersports trail rides
We are a close‑knit, highly engaged team that values collaboration, mutual support, and caring for our community—and each other—while having fun along the way. We look forward to welcoming our next team member. Maybe it’s you!
Pay: $22.00 - $25.00 per hour
Benefits:
- Free parking
- Health insurance
- Opportunities for advancement
- Paid orientation
- Paid sick time
- Paid time off
- Paid training
- Retirement plan
Application Question(s):
- This role combines client‑facing interaction, detailed administrative work, and ownership of daily office operations. How comfortable are you with that level of responsibility, and why?
- Briefly describe a time you took initiative to improve a process, workspace, or workflow.
Work Location: In person
