Top 21 Airline customer service Jobs in North Carolina

Customer Service Manager, Airport Customer Operations
American Airlines —Charlotte, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
2d
Customer Service Manager, Control Center
American Airlines —Charlotte, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
7d
Customer Service Agent (CLT)
The Inland Group of Companies —Charlotte, NC
- Full-time
- Entry level
Sr Manager, Airport Customer Operations
American Airlines —Charlotte, NC
- Data analysis skills
- Analysis skills
- Driver's License
- Health insurance
- Dental insurance
2d
CLT Customer Service Agent
VIP Hospitality —Charlotte, NC
- Weekends as needed
- High school diploma or GED
- US work authorization
- Communication skills
Quick Apply
Airport Customer Service Agent
GAT Airline Ground Support —Greensboro, NC
- $15 an hour
- Part-time
- Background check
- 18 years or older
- Computer literacy
Quick Apply
Dispatcher
Eastern Airlines LLC —Greensboro, NC
- Weekends as needed
- Customer service
- Computer literacy
- English
Quick Apply
Airport Customer Service Agent PT (AC) - RDU
Unifi Aviation, LLC —Morrisville, NC
- $15 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- No experience needed
- Paid training
- Health insurance
Part-Time Customer Service Lead- CLT Airport
PrimeFlight Aviation Services Inc —Charlotte, NC
- $18 an hour
- Part-time
- Background check
- 18 years or older
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Part- Time Customer Service Agent- GSO Airport
PrimeFlight Aviation Services Inc —Greensboro, NC
- $15 an hour
- Part-time
- Background check
- 18 years or older
- Sales
- Health insurance
- Dental insurance
Quick Apply
Supervisor, Ramp and Customer Services
Envoy Air Inc. —Morrisville, NC
- Full-time
- 18 years or older
- Writing skills
- English
14d
Airport Customer Service Agent PT (Delta) - AVL
Unifi Aviation, LLC —Fletcher, NC
- $18 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- No experience needed
- Paid training
- Health insurance
Airport Customer Service Agent FT (Delta) - AVL
Unifi Aviation, LLC —Fletcher, NC
- $18 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- No experience needed
- Paid training
- Health insurance
Airport Customer Service Supervisor (AM Shift Part-Time)
GAT Airline Ground Support —Greensboro, NC
- $18 an hour
- Extended hours
- Microsoft Word
- Background check
- 18 years or older
Quick Apply
Customer Service Supervisor
Piedmont Airlines, Inc. —Richlands, NC
- $17.50 - $20.30 an hour
- Part-time
- 18 years or older
- Pass drug screening
- Mid-level
- Paid training
- Paid holidays
Quick Apply
2d
Airport Bilingual Customer Service(AeroMexico)-RDU
Unifi Aviation, LLC —Morrisville, NC
- $15 an hour
- Part-time
- Background check
- 18 years or older
- Spanish
- Health insurance
- Dental insurance
Customer Service Agent, Cross Functional (Part-Time)
Piedmont Airlines, Inc. —New Bern, NC
- $12 an hour
- Part-time
- 18 years or older
- Experience working with individuals with disabilities
- Customer service
- Paid training
- Paid holidays
Quick Apply

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Customer Service Manager, Airport Customer Operations

American Airlines -
Charlotte, NC

Apply Now

Job Details

2 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Benefits from day one
Pet insurance

Qualifications

High school diploma or GED

Full Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Apply Now

Refine Your Search

airline customer service jobs in north carolina

Customer Service Manager, Airport Customer Operations

Customer Service Manager, Control Center

Customer Service Agent (CLT)

Sr Manager, Airport Customer Operations

CLT Customer Service Agent

Airport Customer Service Agent

Dispatcher

Airport Customer Service Agent PT (AC) - RDU

Part-Time Customer Service Lead- CLT Airport

Part- Time Customer Service Agent- GSO Airport

Supervisor, Ramp and Customer Services

Airport Customer Service Agent PT (Delta) - AVL

Airport Customer Service Agent FT (Delta) - AVL

Airport Customer Service Supervisor (AM Shift Part-Time)

Customer Service Supervisor

Airport Bilingual Customer Service(AeroMexico)-RDU

Customer Service Agent, Cross Functional (Part-Time)