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Manager of Inflight Services

Eastern Airlines LLC -
Greensboro, NC

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Safety regulations
Employee relationship building
Supervising experience
Flight operations
Federal Aviation Regulations
Airline regulations compliance
Aviation
Productivity software
Business operations
Crew management
Legal compliance
Passenger safety regulations

Full Job Description

Manager, Inflight Services

Position Summary

Eastern Air Express is seeking a highly motivated and customer-focused Manager, Inflight Services to lead and oversee all aspects of inflight operations, service delivery, and cabin crew performance. This role is responsible for ensuring the highest standards of safety, regulatory compliance, customer experience, and operational excellence across the inflight department. The Manager, Inflight Services will provide leadership, coaching, and strategic direction to flight attendants and inflight supervisors while supporting the company's commitment to safety, reliability, and exceptional service.

Essential Duties and Responsibilities

Leadership & Team Management

Lead, mentor, and develop inflight team members to promote a culture of safety, professionalism, accountability, and service excellence.
Manage the recruitment, onboarding, training, scheduling, and performance management of flight attendants.
Conduct regular performance evaluations and provide coaching, feedback, and corrective action as needed.
Foster employee engagement and maintain positive working relationships with crew members and cross-functional departments.

Safety & Regulatory Compliance

Ensure compliance with all FAA regulations, company policies, and industry standards governing inflight operations.
Promote and reinforce safety procedures and emergency preparedness throughout the inflight team.
Monitor cabin safety performance and implement corrective actions when necessary.
Participate in regulatory inspections, audits, and investigations as required.

Operational Excellence

Oversee day-to-day inflight operations to ensure efficient service delivery and operational consistency.
Collaborate with Flight Operations, Training, Maintenance, Crew Scheduling, and other departments to support operational objectives.
Analyze operational performance metrics and identify opportunities for process improvement.
Assist in the development and implementation of inflight policies, procedures, and service standards.

Customer Experience

Champion a customer-first culture focused on delivering exceptional onboard experiences.
Monitor passenger feedback and service performance trends.
Develop and implement initiatives to improve customer satisfaction and brand perception.
Address escalated customer issues and ensure timely resolution.

Training & Development

Partner with training teams to ensure initial and recurrent training programs meet regulatory and operational requirements.
Identify professional development opportunities for inflight personnel.
Support the implementation of new service procedures, equipment, and company initiatives.

Administrative Responsibilities

Manage departmental budgets and cost-control initiatives.
Maintain accurate records, reports, and documentation.
Prepare presentations, reports, and recommendations for senior leadership.
Participate in departmental planning and strategic initiatives.

Qualifications

Required

Bachelor's degree in Aviation, Business Administration, Hospitality Management, or related field; equivalent experience may be considered.
Minimum of 5 years of airline inflight operations experience.
Minimum of 3 years in a leadership or supervisory role within inflight services.
Working knowledge of FAA regulations and airline operational procedures.
Strong leadership, communication, and interpersonal skills.
Demonstrated ability to manage multiple priorities in a fast-paced operational environment.
Proficiency with Microsoft Office Suite and operational management systems.

Preferred

Previous experience managing inflight programs for a Part 121 air carrier.
Experience with crew resource management (CRM) and safety management systems (SMS).
Training or certification in leadership development, customer experience, or aviation management.
Bilingual language skills.

Competencies

Leadership and Team Development
Safety Focus and Regulatory Compliance
Customer Service Excellence
Strategic Thinking
Conflict Resolution
Operational Decision-Making
Communication and Presentation Skills
Change Management
Collaboration and Relationship Building

Physical Requirements

Ability to travel frequently, including overnight travel.
Ability to work flexible schedules, including weekends, holidays, and irregular hours as operationally required.
Ability to access aircraft cabins and perform safety-related duties.
Ability to remain seated or standing for extended periods.

Work Environment

This position operates in a dynamic airline environment requiring close collaboration with flight crews, operational departments, airport personnel, and company leadership. The Manager, Inflight Services may work in both office and airport settings and must be available to support operations outside of standard business hours as needed.

Equal Employment Opportunity

Eastern Air Express is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected status.

Reports To: Director of Inflight Services (or designated operational leader)
Department: Inflight Services
Location: As Assigned
Status: Full-Time, Exempt

Quick Apply

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Manager, Inflight Services

Position Summary

Essential Duties and Responsibilities

Leadership & Team Management

Safety & Regulatory Compliance

Operational Excellence

Customer Experience

Training & Development

Administrative Responsibilities

Qualifications

Required

Preferred

Competencies

Physical Requirements

Work Environment

Equal Employment Opportunity