Top 1861 Customer advocate Jobs in North Carolina

PACT Representative I
Atrium Health —Kannapolis, NC
- $21.85 - $32.80 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Disability insurance
1d
Customer Care Advocate
MetLife —Cary, NC
- $41,600 a year
- Overtime
- High school diploma or GED
- Continuous improvement
- US work authorization
- Paid training
- Paid holidays
Customer Service Representative - Charlotte, NC - $22 - ONSITE ROLE
CCS —Charlotte, NC
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Typing
- Paid holidays
- Health insurance
9d
Patient Advocate GCM
Atrium Health —Charlotte, NC
- $21.85 - $32.80 an hour
- Full-time
- Office
- High school diploma or GED
- Pediatrics
- Paid parental leave
- Disability insurance
Call Center Representative – Medicaid Member Support
Conduent State Healthcare, LLC —North Carolina
- $16 an hour
- 8 hour shift
- Remote
- 18 years or older
- Computer literacy
- Medical office experience
- Paid training
- Paid holidays
1d
Care Coordinator Auth Scheduling Specialist
Atrium Health —Charlotte, NC
- $20.80 - $31.20 an hour
- Full-time
- Hospital
- Customer service
- Computer literacy
- Paid parental leave
- Disability insurance
Client Success Agent II
National Debt Relief, LLC. —North Carolina
- $21 an hour
- 8 hour shift
- Remote
- Computer literacy
- Mid-level
- Microsoft Office
- Commuter assistance
- Paid parental leave
Patient Access Advocate II - Part Time
Cone Health —Kernersville, NC
- Part-time
- High school diploma or GED
- Typing
- 1 year
Customer Service Advocate
Honda of Concord —Concord, NC
- Weekends as needed
- Dealership
- Writing skills
- Basic math
Licensed Nursing Home Administrator
Principle LTC —Thomasville, NC
- Full-time
- Background check
- Skilled nursing facility
- Customer service
- Health savings account
- Paid holidays
Quick Apply
Assistant Director of Nursing, Registered Nurse
Graham Healthcare and Rehabilitation Center —Robbinsville, NC
- Full-time
- Background check
- CPR Certification
- Skilled nursing facility
- Health savings account
- Paid holidays
Quick Apply
Licensed Nursing Home Administrator
Magnolia Lane Nursing and Rehabilitation Center —Morganton, NC
- Full-time
- Background check
- Skilled nursing facility
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
Regional Manager (Outside Sales)
Davidsons Inc —Greensboro, NC
- From $75,000 a year
- Overnight shift
- Background check
- Clean driving record
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Director of Nursing
Chowan River Nursing and Rehabilitation —Edenton, NC
- Full-time
- Background check
- Skilled nursing facility
- RN License
- Paid holidays
- Disability insurance
Quick Apply
10d
Senior Physical Therapist (PT) - Full Time | Opportunity for Growth | $20k Sign‑On Bonus Available
Ayden Court Nursing & Rehab Center —Ayden, NC
- Full-time
- Skilled nursing facility
- Management
- Customer service
- Continuing education credits
- Health savings account
Quick Apply
12d
VP - Small Business Development and Business Retention
Greater Wilmington Chamber of Commerce —Wilmington, NC
- Full-time
- Background check
- Marketing
- Research
- Health savings account
- Disability insurance
Quick Apply
Senior Physical Therapist (PT) - Full Time | Opportunity for Growth | $20k Sign‑On Bonus Available
Riverpoint Crest Nursing and Rehabilitation Center —New Bern, NC
- Full-time
- Skilled nursing facility
- Doctoral degree
- Customer service
- Continuing education credits
- Health savings account
Quick Apply
12d
Speech Language Pathologist (SLP) - Full Time | Sign‑On Bonus Available!
Grantsbrook Nursing and Rehabilitation Center —Grantsboro, NC
- Full-time
- Skilled nursing facility
- Customer service
- Mid-level
- Wellness program
- Continuing education credits
Quick Apply
12d
Speech Language Pathologist (SLP) - Full Time | Sign‑On Bonus Available!
Riverpoint Crest Nursing and Rehabilitation Center —New Bern, NC
- Full-time
- Skilled nursing facility
- Customer service
- Mid-level
- Wellness program
- Continuing education credits
Quick Apply
12d
Occupational Therapist (OT) - Full Time | Sign On Bonus Available!
Graham Healthcare & Rehabilitation Center —Robbinsville, NC
- Full-time
- Skilled nursing facility
- Customer service
- Mid-level
- Wellness program
- Continuing education credits
Quick Apply
12d

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PACT Representative I

Atrium Health -
Kannapolis, NC

Apply Now

Job Details

Full-time
$21.85 - $32.80 an hour
1 day ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Vision insurance
Retirement plan

Qualifications

Computer operation
Patient question and concern management
Client inquiry handling
High school diploma or GED
Desktop applications
Computer skills
Telephone systems
Multi-line phone systems

Full Job Description

Department:

12705 Enterprise Corporate - Patient Access & Care Team: NC/GA Operations

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

Schedule Details/Additional Information:

Monday & Tuesday, Friday 7 a.m. -8 p.m.

Training Mon - Fri 8 a.m. to 5 p.m. for 4 weeks

Pay Range:

$21.85 - $32.80

Major Responsibilities:

Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site.
Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary.
Has the ability to recognize complex problems and questions and escalates for resolution when needed. Performs basic technical troubleshooting in connection to online applications, systems, or access as requested to resolve issues.
Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information and verifies insurance coverage. Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements.
Completes all essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with patient information.
Identifies emergent calls based on information provided by caller and department procedures. Follows the process for immediate transfer to Registered Nurse for triaging. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling.
Determines the needs of patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate.
Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution.
Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases.
Performs additional duties based on department needs.
Maintains knowledge and efficient utilization of all information systems utilized by the department.

Licensure, Registration, and/or Certification Required:

None

Education Required:

High School Graduate

Experience Required:

Typically requires 0 -1 year experience in a call center, healthcare or other applicable customer service-related area

Knowledge, Skills & Abilities Required:

Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment
Basic knowledge of medical terminology is helpful but not required.
Basic understanding of computers and desktop software packages.
Ability to work in a fast-paced environment, handling a variety of customer/patient needs.
Basic multitasking and problem-solving skills, as well as organization and prioritization skills.
Ability to use/manage a multiple-line telephone system.
Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.
Strong verbal communication skills and ability to interact with a diverse customer population.
Ability to provide excellent customer service and follow up. Ability to communicate with customers/patients while researching and documenting the interaction on multiple systems.
Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues.
Ability to work a variety of hours based on departmental business needs.

Physical Requirements and Working Conditions:

Must have functional vision, touch, speech, and hearing.
Required to sit most of the workday.
Operates all equipment necessary to perform the job.
Exposed to normal office environment and/or remote work environments
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Acts as the first point of contact for customers reaching out to Advocate Health through established Patient Access & Care Team (PACT) services for both internal and external partnerships. Supports base PACT initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information, paging providers, front ending symptomatic patients call for nurse triage, updating customer information/demographics, verifying medical records, entering medication refill requests, and scheduling patient appointments.

Apply Now

Refine Your Search

customer advocate jobs in north carolina

PACT Representative I

Customer Care Advocate

Customer Service Representative - Charlotte, NC - $22 - ONSITE ROLE

Patient Advocate GCM

Call Center Representative – Medicaid Member Support

Care Coordinator Auth Scheduling Specialist

Client Success Agent II

Patient Access Advocate II - Part Time

Customer Service Advocate

Licensed Nursing Home Administrator

Assistant Director of Nursing, Registered Nurse

Licensed Nursing Home Administrator

Regional Manager (Outside Sales)

Director of Nursing

Senior Physical Therapist (PT) - Full Time | Opportunity for Growth | $20k Sign‑On Bonus Available

VP - Small Business Development and Business Retention

Senior Physical Therapist (PT) - Full Time | Opportunity for Growth | $20k Sign‑On Bonus Available

Speech Language Pathologist (SLP) - Full Time | Sign‑On Bonus Available!

Speech Language Pathologist (SLP) - Full Time | Sign‑On Bonus Available!

Occupational Therapist (OT) - Full Time | Sign On Bonus Available!

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