Top 16 Helpdesk administrator Jobs in North Carolina

System Administrator
Appalachian Network Services —Fletcher, NC
- $70,000 - $75,000 a year
- 8 hour shift
- Computer science
- Microsoft Excel
- Computer Science
- Health savings account
- Health insurance
Quick Apply
IT Help Desk Administrator
Toppan Packaging Americas —Charlotte, NC
- $80,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Service Desk or Helpdesk
HCL America Inc —Cary, NC
- Full-time
- Google Workspace
- Computer Science
- Bachelor of Science
Quick Apply
IT Desktop Support
Axiom Technologies —Charlotte, NC
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Systems Administrator
Carolina Panthers —Charlotte, NC
- Weekends as needed
- Computer science
- Computer Science
- 5 years
- Work from home
Systems Administrator I
Connect Cause —Morrisville, NC
- $45,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Travel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Medical Database & IT System Administrator / Readiness Event Coordinator
Lucayan Technology Solutions LLC —Raleigh, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Military
Quick Apply
Systems Engineer
Medical Manufacturing Technologies LLC —Charlotte, NC
- $92,600 - $120,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- AD&D insurance
- Disability insurance
5d
IT Administrator
Jenesia1 —Colerain, NC
- Email
- Customer service
- HIPAA
- Mid-level
Services Support and Infrastructure Operations Lead Administrator
Carolina Container a division of New Indy —Hickory, NC
- $98,000 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
7d
Learning Platforms Administrator
Octapharma —Charlotte, NC
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Wellness program
- Health savings account
Community Schools Specialist I - Lifelong Learning Specialist
Wake County Public School System —Cary, NC
- Weekends as needed
- Marketing
- Research
- Mid-level
Infrastructure Support Engineer
Carolina Panthers —Charlotte, NC
- Weekends as needed
- Computer science
- Computer Science
- 5 years
- Work from home
Senior Systems Administrators
Leader Communications Inc —Raleigh, NC
- Contract
- 6 years
- Management
- Windows
Quick Apply
MSP Level 1-2 Tech
TeamLogic IT, North Charlotte, NC —Charlotte, NC
- $45,000 - $50,000 a year
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Paid holidays
- Paid time off
Quick Apply
2d
Applications Improvement Analyst
Piedmont HealthCare PA —Statesville, NC
- Full-time
- Management
- Medical office experience
- Mid-level
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

IT Help Desk Administrator
Toppan Packaging Americas —Charlotte, NC
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and…
$80,000 - $90,000 a year
Quick Apply
NetOps Lead Mid
Kaztronix —Cherry Point, NC
This position requires someone who leads from the front staying hands-on while driving performance and accountability across the team.
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Endpoint Administrator
Benesch Law —Columbus, OH
A bachelor's degree in related field is preferred and/or comparable work experience and certifications. Assists in system monitoring, reviewing infrastructure…
Quick Apply
Network Administrator
AMSOIL —Columbus, OH
Perform network design and capacity planning; develop, implement and maintain policies, procedures and associated training plans for network resource…
13d

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk administrator in north carolina

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk administrator jobs near north carolina

Helpdesk Administrator jobs in Charlotte, NC

Senior Systems Administrator jobs in Raleigh, NC

Infrastructure Engineer jobs in Charlotte, NC

Entry Level Service Technician jobs in Charlotte, NC

System Engineer jobs in Charlotte, NC

Systems Administrator jobs in Raleigh, NC

Systems Administrator jobs in Charlotte, NC

IT Support jobs in Charlotte, NC

Systems Administrator jobs in Chino, CA

Systems Administrator jobs in Pittsburgh, PA

Systems Administrator jobs in Huntsville, AL

Systems Administrator jobs in Dothan, AL

Database Administrator jobs in New York, NY

Elbit Systems Of America jobs in Roanoke, VA

Servicon Systems jobs in Los Angeles, CA

It Administrator jobs in Arab, AL

School Administrator jobs in New York, NY

Mental Health Administrator jobs in Los Angeles, CA

It jobs in Scranton, PA

It Administrator jobs in Maryland

System Administrator

Appalachian Network Services -
Fletcher, NC

Quick Apply

Job Details

Full-time
$70,000 - $75,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching
Life insurance

Qualifications

Implementing network security protocols
VPN configuration
Hardware maintenance
Equipment troubleshooting
Computer hardware
Remote access software
Hardware support
WAN
Networking equipment (troubleshooting support)
Veeam
Hardware management
Windows Server administration
Network infrastructure management

Full Job Description

Salary: $70,000 - $75,000 per year

Job Description:

As a System Administrator at Appalachian Network Services Inc, you will be the final escalation point within our IT support department, crucial for ensuring optimal performance, security, and reliability of all IT systems. This role demands a deep understanding of a wide range of IT systems and a commitment to solving complex network and server issues across multiple client environments.

Key Responsibilities:

Serve as the highest escalation point for the Helpdesk, troubleshooting complex technical issues related to networks, servers, and IT systems.
Administer, maintain, and optimize network equipment, including routers, switches, and firewalls, ensuring high performance, reliability, and security.
Manage and maintain camera and access control systems, ensuring operational functionality and security.
Support voice and audio/video systems, managing any issues to ensure optimal performance.
Implement and maintain robust data backup and recovery solutions, safeguarding critical client information.
Provide expert support for Microsoft Server environments, including installation, configuration, and maintenance.
Collaborate closely with the Helpdesk team to improve support processes and develop knowledge base articles to aid in problem resolution.
Monitor system performance and capacity, proactively addressing potential issues to prevent system failures.
Conduct regular security audits and vulnerability assessments, implementing necessary security measures and updates.

Additional Duties and Responsibilities:

Provide high-level technical guidance and support to both clients and internal teams.
Lead and contribute to IT infrastructure projects, ensuring successful execution and alignment with strategic IT initiatives.
Engage in continuous learning and certification to keep up-to-date with the latest technologies and best practices in IT security and system management.
Consistently maintain service level agreements by swiftly responding to and resolving service tickets within prescribed timeframes. Accurately record all billable hours and services performed, both internally and for customers, using ConnectWise. Ensure daily productivity aligns with departmental goals by effectively managing and documenting work tasks to meet operational standards and client expectations.

Licensing and Compliance Requirements: This role requires active participation in obtaining a NC Alarm System License Registrant. This licensure is essential for any team member involved in the installation, maintenance, or remote access to Camera Systems, Alarm Systems, or Access Control Systems. Management of the licensure process will be overseen by our NC Alarm System License Licensee to ensure all legal and regulatory requirements are met.

Company Culture:

At Appalachian Network Services Inc, we embody core values of Excellence, Security, Technological Agility, and Teamwork, which guide our commitment to innovation and safety in all our operations.
We encourage professional development and growth within our teams, offering opportunities to advance and lead in a technology-driven environment.
We uphold a zero-tolerance policy for workplace negativity and toxicity, actively fostering a culture that rewards problem-solving, innovation, and teamwork. Our commitment to a positive work atmosphere ensures that every team member feels valued and supported.
Every employee is encouraged to take initiative and contribute ideas to ongoing improvements. By promoting an environment where all voices are heard and respected, we ensure that team members feel part of our collective success and are supported in their efforts to excel.

Knowledge, Skills, and Abilities Required:

Expertise in managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc.
Experience with major networking components, network operating systems, and basic network management.
Strong understanding of network infrastructure and network hardware.
Ability to think through problems and visualize solutions.
Ability to implement, administer, and troubleshoot network infrastructure devices.
Knowledge of application transport and network infrastructure protocols.
Ability to create accurate network diagrams and documentation for design and planning network communication systems.
Provides specific detailed information for hardware and software selection.
Ability to work with all levels of staff within and outside of IT and outside the organization.
A self-starter able to work independently but comfortable working in a team environment.
Good analytical and problem-solving skills.
Dependable and flexible when necessary.
Network security experience.
LAN and WAN experience.

Experience:

Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of experience in systems administration with a strong background in network and server management.

Professional Certifications:

Required: Associate-level certifications from Microsoft, Aruba, Fortinet, and Veeam(e.g., Microsoft Certified: Windows Server Hybrid Administrator Associate, and Microsoft 365 Certified: Fundamentals, Aruba ACSA, Fortinet FCF, and Veeam VMCE).
Preferred: Advanced/Professional level certifications such as Microsoft Certified: Azure Database Administrator Associate, Microsoft 365 Administrator Expert, and VMWare VCTA are advantageous for higher-level responsibilities.

Benefits:

Health Insurance: Full medical coverage provided for each employee, with optional upgrades and family additions available through employee contributions.
Dental and Vision Insurance: Available for employee enrollment at their own expense.
Life Insurance and Health Savings Account (HSA): Optional life insurance and HSA available.
Flexible Time Off: We provide flexible time off to support work-life balance.
401(k) Retirement Plan: A 401(k) plan with a company match to aid in your longterm financial planning.
Performance-Based Incentives: We offer incentives that recognize and reward outstanding performance.
Career Advancement: Opportunities for professional growth in a rapidly expanding company.

Schedule:

Full-time, 8-hour shift, Monday to Friday
Potential on-call responsibilities as needed

Company's Website:

www.appnetonline.com

Quick Apply

Refine Your Search

helpdesk administrator jobs in north carolina

System Administrator

IT Help Desk Administrator

Service Desk or Helpdesk

IT Desktop Support

Systems Administrator

Systems Administrator I

Medical Database & IT System Administrator / Readiness Event Coordinator

Systems Engineer

IT Administrator

Services Support and Infrastructure Operations Lead Administrator

Learning Platforms Administrator

Community Schools Specialist I - Lifelong Learning Specialist

Infrastructure Support Engineer

Senior Systems Administrators

MSP Level 1-2 Tech

Applications Improvement Analyst

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk administrator in north carolina

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected