Top 283 Helpdesk support Jobs in North Carolina

Tier 1 IT Support Technician — Wilmington, NC (Onsite)
Atlantic Computer Services —Wilmington, NC
- $21.63 - $25.00 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
EHR Helpdesk Analyst (BHJOB1435_35580)
Astyra Corporation —Raleigh, NC
- $40 - $44 an hour
- Weekends as needed
- Remote
- Background check
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Help Desk Technician
Ingles Markets —Black Mountain, NC
- From $41,990 a year
- Overtime
- Background check
- Customer service
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)
Ampere Computing —Durham, NC
- $37.98 - $57.21 an hour
- Temporary
- Computer Science
- Inventory management
- Mid-level
Customer Support Analyst - Student Information Systems
Wake County Public School System —Cary, NC
- Weekends as needed
- Office
- Windows
- High school diploma or GED
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
Quick Apply
Remote Account Representative
BCA Financial Services —Winston-Salem, NC
- $17 an hour
- Full-time
- Remote
- 1 year
- Medical terminology
- Communication skills
- Paid holidays
- Health insurance
IT Support Specialist
Xpress Data Inc —Charlotte, NC
- $65,000 - $75,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
5d
Technical Support Engineer Tier I
Action1 —North Carolina
- Full-time
- Remote
- Linux
- 1 year
- Communication skills
- Opportunities for advancement
- Flexible schedule
Helpdesk support
SUMERU INC —Whitsett, NC
- $23 an hour
- Contract
- In-person
- Entry level
- Referral program
Quick Apply
Customer Service Agent_Seasonal
Orkin —Raleigh, NC
- $16.73 - $18.00 an hour
- Temporary
- Remote
- High school diploma or GED
- 1 year
- Communication skills
- Employee stock purchase plan
- Work from home
Service Desk or Helpdesk
HCL America Inc —Cary, NC
- Full-time
- Google Workspace
- Computer Science
- Bachelor of Science
Quick Apply
IT Desktop Support
Axiom Technologies —Charlotte, NC
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Helpdesk Technician I
Valeris, Inc. —Raleigh, NC
- Full-time
- Background check
- Computer Science
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
10d
IT Desktop Support
Gaylor Electric —Charlotte, NC
- Full-time
- Windows
- Communication skills
- Entry level
Quick Apply
10d
IT Help Desk Administrator
Toppan Packaging Americas —Charlotte, NC
- $80,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Desktop Support / Helpdesk Technician
Varlyq Technologies Pvt. Ltd. —Whitsett, NC
- $23.10 - $23.52 an hour
- Full-time
- Background check
- High school diploma or GED
- In-person
Quick Apply
2d
IT Support Specialist - Charlotte, NC
Bellwether Technology —Charlotte, NC
- Full-time
- Hybrid work
- Computer Science
- Writing skills
- Windows
- Mileage reimbursement
- Paid holidays
Quick Apply
Helpdesk Technician
Ingles Markets —Black Mountain, NC
- Overtime
- Computer literacy
- High school diploma or GED
- Leadership
Service Desk Analyst
SDQ LLC —Morrisville, NC
- $22 - $24 an hour
- Contract
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
Quick Apply

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helpdesk support jobs near north carolina

Tier 1 IT Support Technician — Wilmington, NC (Onsite)

Atlantic Computer Services
Wilmington, NC

Quick Apply

Job Details

Full-time
$21.63 - $25.00 an hour

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Microsoft Outlook
Field service
In-person customer service
Direct client contact
Windows
Printer (troubleshooting support)
DHCP
Computer hardware
Desktop (troubleshooting support)
Computer networking
DNS
Networking equipment (troubleshooting support)
Microsoft Teams
SharePoint
IT
IP networking
Network cable
Desktop administration

Full Job Description

About ACS

We're a boutique managed IT firm in Wilmington that works with small and mid-size businesses across southeastern NC. Our team is small on purpose — clients work directly with the engineers who handle their tickets, not a call center. We've been doing this since 2006, and our reputation is built on two things: we fix issues the right way the first time, and we communicate clearly while we do it.

This is not a chair-warming help desk job. You'll talk to real clients, own the resolution, and have direct access to senior engineers and ownership when you need help.

What you'll do day to day

Take inbound support requests from end users by phone, email, and ticket
Resolve common issues on the spot: password resets, MFA help, account lockouts, printer issues, Outlook problems, basic networking, software installs and updates
Triage and escalate bigger issues with clean, complete notes so the next tech doesn't have to start over
Document client environments, changes, and resolutions in our PSA (Datto Autotask)
Visit client sites in the Wilmington area for hands-on work — desktop deployments, hardware swaps, onboarding new users
Follow up with clients to confirm fixes held and they're satisfied with the work
Stay on top of patching, monitoring alerts, and routine maintenance from our RMM (Datto RMM)

What we need

Required:

3-5 years of hands-on IT experience supporting end users (helpdesk, internal IT, or MSP)
Strong communication skills — you can explain a technical issue to a non-technical person without being condescending or vague
Customer service mindset — you treat every ticket like the client is the only client
Solid working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Active Directory or Entra ID, basic networking (DHCP, DNS, VPN)
Comfortable with both remote support tools and physical hands-on work (cables, switches, racks)
Reliable transportation and ability to work onsite at our Wilmington office and at client sites in the area
Local to Wilmington, NC — this role is not remote and does not offer relocation

Nice to have:

Experience at a managed service provider (MSP)
Familiarity with Datto Autotask, Datto RMM, SentinelOne, Huntress, or Proofpoint
CompTIA A+, Network+, or Microsoft 365 certifications
Exposure to small-business networking gear (UniFi, SonicWall, Meraki)
Backup and disaster recovery experience (Axcient, Datto)

Why work here

Small team, real ownership. Your name goes on the ticket. You see issues through. No bouncing clients between five techs.
Direct access to senior engineers and the owner. When you're stuck or want to grow, the help is one office away — not three layers up an org chart.
We invest in the right tools. SentinelOne, Huntress, Proofpoint, Axcient, Datto. You won't be fighting bad tooling.
Clients we actually like. We pick clients who value the relationship. The work is steady, the people are reasonable.
Room to grow. L1 today, L2 in 12-18 months for the right person. We promote from within.
Benefits: Health insurance, paid time off, paid holidays, 401(k), ongoing training and certification support.

How to apply

Apply through Indeed or send your resume and a short note about why this role interests you to [email protected]. Tell us about a time you handled a frustrated client well — that's the kind of detail that gets our attention.

Atlantic Computer Services is an equal opportunity employer.

Pay: $21.63 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Do you have reliable transportation and a valid drivers license?
Briefly describe a time you handled a frustrated client well. What was the situation, what did you do, and how did it end?

Experience:

End User IT Support: 3 years (Required)

Location:

Wilmington, NC 28403 (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in north carolina

Tier 1 IT Support Technician — Wilmington, NC (Onsite)

EHR Helpdesk Analyst (BHJOB1435_35580)

Help Desk Technician

IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)

Customer Support Analyst - Student Information Systems

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Remote Account Representative

IT Support Specialist

Technical Support Engineer Tier I

Helpdesk support

Customer Service Agent_Seasonal

Service Desk or Helpdesk

IT Desktop Support

Helpdesk Technician I

IT Desktop Support

IT Help Desk Administrator

Desktop Support / Helpdesk Technician

IT Support Specialist - Charlotte, NC

Helpdesk Technician

Service Desk Analyst

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